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Fletcher Jones Imports - Service Center

Las Vegas, NV

4.9
1,537 Reviews
Call Service Center (702) 364-2700

1,537 Reviews of Fletcher Jones Imports - Service Center

Sort by
August 14, 2021

It was so easy to schedule my service and check in my car. The service report was outstanding More

by drcrp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Cote, Dave Miller
Report | Print
Aug 15, 2021 -

Fletcher Jones Imports responded

Hello, Thank you for choosing Fletcher Jones Imports to attend to your service needs! Our team appreciates your business and is delighted to hear you had an easy experience scheduling and that reports from advisor served you well! We look forward to serving you again at your next scheduled service interval. Kind regards, Your Friends and Family at Fletcher Jones Imports

August 13, 2021

Process of checking in is very organized. LeRoyne Brown takes outstanding care of me. Customer lounge is very comfortable. Service was prompt and efficient. Made me feel like a valued client from beginning More

by Rich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan Hoff, Joseph Martinez, LaRoyne Brown
Report | Print
Aug 15, 2021 -

Fletcher Jones Imports responded

Hi Rich, Our team at Fletcher Jones Imports are truly flattered to read your generous 5 star review regarding your recent service visit with us! We are honored to have your patronage at our dealership and are excited to share your amazing feedback with LaRoyne! We are also ecstatic to hear that you enjoyed our lounge area! Please don't hesitate to reach out to us should you have any questions or Mercedes-Benz needs! Kind regards, Your Friends and Family at Fletcher Jones Imports

August 11, 2021

Dennis my SA is a always a delight to work with. His service is second to none. He always communicates with me throughout the day. More

by ysuphan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Eich
Report | Print
Aug 12, 2021 -

Fletcher Jones Imports responded

Hello, Thank you for choosing Fletcher Jones Imports to attend to your service needs! Our team appreciates your business and is delighted to hear you always have a delightful and communicative experience working with Dennis! We look forward to serving you again at your next scheduled service interval. Take care, Your Friends and Family at Fletcher Jones Imports

August 11, 2021

Excellent service provided. Repairs as promised. Given a loaner car so as not to be inconvenienced while vehicle was being serviced. More

by smmkarate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Eich
Report | Print
Aug 18, 2021 -

Fletcher Jones Imports responded

Hello, Wow! This review made our day! Thank you for your business and taking the time to share such genuine feedback! We are thrilled to know our loaner option was a great compliment to your service! All of us at Fletcher Jones Imports look forward to assisting you for many years to come! Best, Kimberlee Camargo Reputation and Brand Ambassador

August 10, 2021

She is a professional and friendly caring person that people would like to do business with More

by Andy lau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Kerley
Report | Print
Aug 10, 2021 -

Fletcher Jones Imports responded

Hi Andy, Our team was pleased to read that you found Danielle to be the most professional & friendly! We take great pride in serving our guests well and we are grateful to have earned your business We look forward to serving you for many years to come! Best, Kimberlee Camargo Reputation and Brand Ambassador

August 09, 2021

All went well. Service advisor Dennis was thorough and communicated status well. One thing I don't like with some FJ is the separate loaner car area and having to wait again. I like checking out vehicle w More

by RNorman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Eich
Report | Print
Aug 12, 2021 -

Fletcher Jones Imports responded

Hello, Thank you for your business & the 5 star rating! We appreciate your kind compliments about Dennis and are elated to hear that you were met with great communication and that your maintenance was thorough! We also appreciate the time you took to give us your honest feedback and recommendations regarding our dealership. We look forward to serving you again at your next scheduled maintenance interval. Well wishes, Your Friends and Family at Fletcher Jones Imports

August 09, 2021

Exceptional service and great customer service. I love coming here to get my car serviced. Josh Sutton always makes sure I am well taken care of. More

by fg2184@att.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Sutton
Report | Print
Aug 10, 2021 -

Fletcher Jones Imports responded

Hello, Thank you for your business and exceptional recommendations for Josh Sutton! Your wonderful rating reflects our commitment to delivering world-class guest experiences! We look forward to working with you for many years to come! Kind Wishes, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

August 07, 2021

Service Advisor John Clough is always very understanding when I tell him what my car needs. I feel he goes the distance to keep me informed. More

by michellefundum
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Clough
Report | Print
Aug 12, 2021 -

Fletcher Jones Imports responded

Hi Michelle, Thank you for choosing Fletcher Jones Imports to attend to your service needs! Our team appreciates your business and is delighted to hear you are always met with understanding and good communication working with John! We look forward to serving you again at your next scheduled service interval. Well wishes, Your Friends and Family at Fletcher Jones Imports

August 07, 2021

I am pleased with the attention I received at this visit on arrival from Van and Jolene. The repair was completed in a timely manner. Thank you! More

by candlepasion
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Van Larrison, Jolene Jimerson
Report | Print
Aug 10, 2021 -

Fletcher Jones Imports responded

Hello, Thank you for the 5 star rating and kind review recognizing both Van & Jolene! We are happy to read that our entire staff treated you very well! We are looking forward to serving you again! Please feel welcome to contact us anytime! All the Best, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

August 05, 2021

Dennis Eich is the best service guy! He always make sure my car is fixed properly and given back spotless! More

by Heartbroken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Eich
Report | Print
Aug 06, 2021 -

Fletcher Jones Imports responded

Hi Heartbroken, It's really rewarding hearing that Dennis Eich was able to assist and provide you with amazing service throughout your recent visit with us. We'll be sure to pass along the kind words expressed on your behalf. Providing a courtesy car wash is one of the many perks we offer to our guests. Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team of associates are looking forward to serving you for many years to come! Best Wishes, Your Friends and Family at Fletcher Jones Imports

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