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Fletcher Jones Imports - Service Center

Las Vegas, NV

4.9
1,537 Reviews
Call Service Center (702) 364-2700

1,537 Reviews of Fletcher Jones Imports - Service Center

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October 08, 2021

Service st Fletcher Jones is always amazing and yesterday was no different. Danielle is terrific. Very easy to make appointment at a time and day that works and once there, everything happens on schedule. I More

by Timber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Kerley
Report | Print
Oct 08, 2021 -

Fletcher Jones Imports responded

Hello Timber, It's really rewarding hearing that Danielle was able to assist and provide you with amazing service throughout your recent visit with us. Guest satisfaction is our highest priority and we are thankful for your kind feedback. We'll be sure to pass along the kind words expressed on your behalf. Our team of experts are looking forward to serving you for many more years to come and are here to help should you need us. All the Best, Your Friends and Family at Fletcher Jones Imports

October 08, 2021

Excellent services from A to Z. Friendly staff from vallet service, nice loaner vehicle, great advisor Dennis. And my car is fine for now so I believe your high skilled technicians to do a great mainte More

by Tien
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Eich
Report | Print
Oct 08, 2021 -

Fletcher Jones Imports responded

Hello Tien, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. It's wonderful to hear that Dennis assisted with getting your vehicle in tip-top shape and returned to you all within a timely manner! We are truly flattered to have such heartfelt recommendations and look forward to serving you for many years to come! All the Best, Your Friends and Family at Fletcher Jones Imports

October 07, 2021

Service is good 4/5, I wish I get loan car for a week maintenance. More

by Stan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Clough
Report | Print
Oct 12, 2021 -

Fletcher Jones Imports responded

Hello Stan, All of us at Fletcher Jones Imports go to extraordinary lengths to deliver the best possible experience to all of our guests and appreciate your kind feedback and rating. Please know we will always do our best to provide alternate transportation for our guests and do offer our shuttle when the loaner capacities fulfilled. Thank you for your helpful insight and please always feel welcome to contact us. Sincere Regards, Kimberlee Camargo Reputation and Brand Loyalty Manager

October 07, 2021

Scheduling an appointment with as easy as going online and getting everything set up received several emails and phone calls before my appointment as a reminder and just to confirm. Arrive the day of my a More

by Ceena_garrett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Miller
Report | Print
Oct 07, 2021 -

Fletcher Jones Imports responded

Hi Ceena_garrett, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. We're truly flattered to have such heartfelt recommendations and to have earned your business. Our team is looking forward to welcoming you again soon! All the Best, Your Friends and Family at Fletcher Jones Imports

October 07, 2021

It is a pleasure working with LaRoyne. I’m sorry I had It is a pleasure working with LaRoyne. I’m sorry I had an awful experience with one of your other advisors a few months ago, which is the only reaso More

by JJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Kerley, LaRoyne Brown
Report | Print
Oct 12, 2021 -

Fletcher Jones Imports responded

Hi JJ, Thank you for being a valued part of our Fletcher Jones family! We are so pleased to know that you had a pleasant visit with LaRoyne and truly appreciate having the opportunity to provide you the necessary support and service during your recent visit. If you do have any outstanding questions or concerns, please always feel welcome to contact us. Sincere Regards, Kimberlee Camargo Reputation and Brand Ambassador

October 05, 2021

Called to setup service appointment and date and time was setup right away no waiting. More

by Smithriza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Sutton
Report | Print
Oct 06, 2021 -

Fletcher Jones Imports responded

Hi Smithriza, We greatly appreciate you taking the time to post your 5-stars review! It's wonderful to hear that our team delivered an exceptional experience! Thank you for allowing us the opportunity to earn your business and we're looking forward to seeing you again at your next scheduled interval. Warm Wishes, Your Friends and Family at Fletcher Jones Imports

October 05, 2021

have had josh as my service rep for I think for 3 years and always does a great job Mel Persicketti More

by persicketti/mel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Sutton
Report | Print
Oct 06, 2021 -

Fletcher Jones Imports responded

Hi Persicketti/Mel, Having the opportunity to share our passion and commitment with an amazing guest like yourself is truly a treat! Thank you for allowing Josh the privilege to earn your business and attend to your service needs! We'll be sure to relay over the kind words expressed on your behalf. We are truly flattered to have such heartfelt recommendations and look forward to serving you for many years to come and are here to help should you need us! All the Best, Your Friends and Family at Fletcher Jones Imports

October 04, 2021

Have had Dennis as my service rep for several years and he has never failed to deliver. More

by Meljim2604
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Eich
Report | Print
Oct 04, 2021 -

Meljim2604 responded

Great service!

Oct 06, 2021 -

Fletcher Jones Imports responded

Hi Meljim2604, Thank you for the opportunity to serve you! It's wonderful hearing that Dennis assisted and provided you with outstanding service throughout your visit with us. We put customer experience and satisfaction as our priority, your review reaffirms the hard work we put in everyday! Our team is looking forward to seeing you again at your next scheduled interval. Best Wishes, Your Friends and Family at Fletcher Jones Imports

October 04, 2021

Convenient shuttle service. Informed of any tech concerns and problems solved in a timely manner. More

by sandorx99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Sutton
Report | Print
Oct 06, 2021 -

Fletcher Jones Imports responded

Hi Sandorx99, Our team of experts are excited to hear that you were assisted promptly and provided with outstanding service throughout your recent visit with us. Providing the shuttle service is one of the many perks we offer to our guests. Please feel free to reach out to us if we can be of any further assistance to you now or in the future. Take Care, Your Friends and Family at Fletcher Jones Imports

October 03, 2021

LaRoyne was exceptional and a great person to work with. Routine maintenance were completed in time. More

by msalegre
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
LaRoyne Brown
Report | Print
Oct 03, 2021 -

Fletcher Jones Imports responded

Hello there, Wow! Our team is truly flattered to see your generous 5 star recommendations! With all of the automotive competition out there, it is wonderful to know that LaRoyne took great care of you in a great and exceptional manner! Thank you for your business and the opportunity to serve you. Warmest regards, Your Friends and Family at Fletcher Jones Imports

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