Fletcher Jones Imports - Service Center

If the review is regarding Josh, we can rate him as the best service person we met at Fletcher Jones at Sahara branch. The only concern is with the mechanic/s or the staff who performed the service on o best service person we met at Fletcher Jones at Sahara branch. The only concern is with the mechanic/s or the staff who performed the service on our car. First time that my husband took the car for oil change and check the "check engine" warning, he was told that the finding is due to "recall" and will be fixed with no cost to us. We were charged for oil change and service maintenance around $385.00 You had the car for almost 2 days and we were not offered a service car. When I drove the car to work, the check engine lght appeared again so I called Josh. He asked me to take the car which we did at 8 o'clock Friday, after Thanksgiving. The finding this time was that, it was the exhaust camshaft that need to be replaced and we have to pay since it is not with the recall problem. We are wondering why the mechanic did not see that problem the first time they checked the "check engine" warning. This time we were charged $376 + And then when we left your place, light came up (left turn signal...) We were so exhausted dealing with the series of incidents that were not noticed by the mechanic. My husband and I always thought that when the car is servced by you, that the mechanic does a thorough inspection of the car befre releasing it to the customer. More

The service here is excellent !!! I had a service consultant named dave fast , he is great ! Brian the technician fixed my car the same day I brought it in . consultant named dave fast , he is great ! Brian the technician fixed my car the same day I brought it in . More

Had my car serviced 10K and minor dent repairs. The staff always give exceptional customer service. Even my sales rep Alan called with a follow up and Tom made sure I was well taken care of. Thank you staff always give exceptional customer service. Even my sales rep Alan called with a follow up and Tom made sure I was well taken care of. Thank you Bill Hockett for referring me. More

Very good service. Dave was helpful and kept me informed regarding what was covered under my warranty. I really appreciate that. The repair work was done quickly as well. Thanks again Dave for being profe regarding what was covered under my warranty. I really appreciate that. The repair work was done quickly as well. Thanks again Dave for being professional and friendly. More

Once you purchase a Mercedes Benz at FJ, you'll have no reason to shop anywhere else! The have vehicles for every budget and will work very hard to satisfy each person's needs!! reason to shop anywhere else! The have vehicles for every budget and will work very hard to satisfy each person's needs!! More

I purchased my Mercedes from this dealership and have been going to this same dealership for all my services. My rating is solely based on my experience with Dave Fast. He is the most professional, reaso been going to this same dealership for all my services. My rating is solely based on my experience with Dave Fast. He is the most professional, reasonable, and friendly service advisor I've had the pleasure of dealing with. He provides a high quality of customer service. I have been to several other service providers at this dealership over the last 5 years. My past experiences have been mostly frustrating, time consuming, and over priced dealing with primarily incompetenant and arrogant service advisors. If you go to this dealership the ONLY service advisor I would recomend is Dave Fast. More

Every time I take my car to Spencer it’s easy and everything is taken care of. It’s a pleasure doing business with people that care. everything is taken care of. It’s a pleasure doing business with people that care. More

I have been impressed with the level of service afforded me during my whole experience with Fletcher Jones - from vehicle purchase through after sales to maintenance services. This team has given their whol me during my whole experience with Fletcher Jones - from vehicle purchase through after sales to maintenance services. This team has given their whole in making me feel an important client. I have held them up as the epitome of good service to friends and colleagues, promoting a friendly but always totally professional attitude towards their customers. I look upon them all as friends, within a relationship where I feel I can rely upon them to provide the very best of service. Their operation runs like a well oiled machine - or one might even say as a well maintained Mercedes Benz. More

I am so very impressed with this dealership! The service from Spencer Kaplan is by far the best experience I've ever had with a service department representative. from Spencer Kaplan is by far the best experience I've ever had with a service department representative. More

My experiences over the past 20 plus years have been only at the highest quality that one expects from a Fletcher Jones brand, and I can't say enough good thing about Rick McBride, what a gentleman. Paul and at the highest quality that one expects from a Fletcher Jones brand, and I can't say enough good thing about Rick McBride, what a gentleman. Paul and Tina Drago More