Fletcher Jones Imports - Service Center

Bad News... but given with compassion I'd gone in for a routine service and to determine why the "check engine" light was coming on intermittently. Dennis said it was probably a software u I'd gone in for a routine service and to determine why the "check engine" light was coming on intermittently. Dennis said it was probably a software update that was needed, but he'd let me know. Turns out that it was an AdBlue sensor which was malfunctioning and because it's built into the tank, it is necessary to place the whole tank. (Why a sensor is built into a tank is another question.) On top of that, the parts department originally quoted the price for the wrong part. Dennis called, kept me informed, and did what he could to help with the sticker shock. More

Treated like royalty At Fletcher imports Mercedez from the moment you drive up to the front gate and give your name you are treated like royalty all the way At Fletcher imports Mercedez from the moment you drive up to the front gate and give your name you are treated like royalty all the way More

Outstanding service Spencer Kaplan was timely & kept me posted throughout my repair service. The rest of the team I dealt with at Fletcher Jones were all exceptional. Spencer Kaplan was timely & kept me posted throughout my repair service. The rest of the team I dealt with at Fletcher Jones were all exceptional. I won't go to Mercedes Henderson even though I only live a few minutes away from that dealership. I prefer to deal with the cool staff at Fletcher Jones. You guys rock! Thanks More

Spencer Kaplan is the best!!! I just wanted to take a moment to let everyone know what a wonderful experience I'v had at Fletcher Jones Mercedes. Spencer Kaplan has been my advisor I just wanted to take a moment to let everyone know what a wonderful experience I'v had at Fletcher Jones Mercedes. Spencer Kaplan has been my advisor for over 3 years now. He is a wonderful person and has always been there for me when ever I needed something. I would recommend him to anyone. You will been in good hands with Spencer, he always explains everything you need to know & makes the over all experience delightful. He even makes sure your car is washed before you leave:-) Thanks for everything Spencer! This review is well over due! More

Customer Service excellents My customer service representive is excellent . Ryan is Very knowledgeable about the Mercedez Brand. He Explains to me part functions when I ask an My customer service representive is excellent . Ryan is Very knowledgeable about the Mercedez Brand. He Explains to me part functions when I ask and is very thoughtful. Ryan takes thes the time and is very helpful. I recommend him to some of the teachers that I work with at Clark County School Distict. More

Best ever Spancer was a great help in gett ing us in and out exceptionally fast for an alignment. He even sent a text sp that I could communicate direct if I ha Spancer was a great help in gett ing us in and out exceptionally fast for an alignment. He even sent a text sp that I could communicate direct if I had and questions or concerns. More

Trustworthy Service Spencer Kaplan ex 2900 Is a God sent. He takes a cogent approach at what he does. He is fair and impartial and makes you feel like the number 1 custom Spencer Kaplan ex 2900 Is a God sent. He takes a cogent approach at what he does. He is fair and impartial and makes you feel like the number 1 customer at all times and simultaneously he makes you feel comfortable and at home. I sincerely felt the honesty and kinsmanship of a true professional. Thanks again for a great experience. Respectfully, Leo Birch III More

Service Dept A+++ Spencer Kaplan is a Great Asset to your company! Great Customer Service and Outstanding with communication A++++ Roadside assistance was such an ease Spencer Kaplan is a Great Asset to your company! Great Customer Service and Outstanding with communication A++++ Roadside assistance was such an ease dealing with without any worry! More

Service Servic team did a great job Servicing the car quickly and having it delivered back into the garage before I even got home from work. Servic team did a great job Servicing the car quickly and having it delivered back into the garage before I even got home from work. More