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Fletcher Jones Imports - Service Center

Las Vegas, NV

4.9
1,537 Reviews
Call Service Center (702) 364-2700

1,537 Reviews of Fletcher Jones Imports - Service Center

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November 05, 2021

Standard “B” service and refresh of the nav system. Provided a replacement car while mine was in the shop. Called late afternoon for pickup and upon return to the dealer, everything was ready for me. N More

by L10driver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Kerley
Report | Print
Nov 07, 2021 -

Fletcher Jones Imports responded

Hello! Thank you for coming in. We're pleased to hear about your amazing experience. We're glad we could also get you with the appropriate accommodations while your vehicle was being worked on. We look forward to assisting you again. Best, Your friends and family at Fletcher Jones Imports

November 05, 2021

Professionally friendly, quick and I formed in my reason for visit. John was very nice! More

by tiabpattyq
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Clough
Report | Print
Nov 07, 2021 -

Fletcher Jones Imports responded

Hello! Thank you for coming in and working with John. We're so pleased to hear of your great experience. We look forward to assisting you in the future. Best, Your friends and family at Fletcher Jones Imports

November 05, 2021

My service advisor Dennis Eich is absolutely amazing! He's very thorough when it comes to my service needs. The level of communication & customer service surely exceeds my expectations. More

by Anonymous
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Eich
Report | Print
Nov 07, 2021 -

Fletcher Jones Imports responded

Hello! Thank you for coming in and working with Dennis. We're so pleased to hear of your amazing experience. We look forward to assisting you again in the future. Best, Your friends and family at Fletcher Jones Imports

November 04, 2021

My service advisor Danielle is wonderful. She handles everything quickly and competently. The only thing I wish you'd bring back is the car wash service that was provided even when you weren't having se More

by aprilflowers777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Kerley
Report | Print
Nov 04, 2021 -

Fletcher Jones Imports responded

Hello! Thank you for taking the time to come in and work with Danielle! We strive for professionalism and quickness to make sure every guest gets their car back as efficiently as we can. In regards to the car wash, we'll see what we can do. We would love to bring back that service. We look forward to assisting you again in the future. Best. Your friends and family at Fletcher Jones Imports

November 03, 2021

A cut above traditional auto service. Courtesy, concern, and a full written explanation of the issues was provided. More

by SD Zink
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cal Granieri
Report | Print
Nov 03, 2021 -

Fletcher Jones Imports responded

Hello SD Zink, Thank you for coming in and taking the time to meet with us and Cal. We're so pleased to hear about your amazing experience with us. We strive to be thorough and efficient with every guest to make sure you know exactly what's happening. We look forward to assisting you again in the future. Best, Your friends and family at Fletcher Jones Imports

November 02, 2021

The dealership is very lucky to have Jason Cote as their service manager. Sincerely hope to have the same service manager for next visit. More

by Bobby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Cote
Report | Print
Nov 02, 2021 -

Fletcher Jones Imports responded

Hello Bobby! Thank you for coming in and taking the time to work with Jason. We're thrilled to hear you had such an amazing experience. We look forward to assisting you again in the future! Best, Your friends and family at Fletcher Jones Imports

November 01, 2021

Dennis Eich and your entire service department were exceptional, as always! We always know we will be well taken care of. Thank you! More

by jeanneg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Eich
Report | Print
Nov 01, 2021 -

Fletcher Jones Imports responded

Hi Jeanneg, Thank you for the opportunity to serve you! We are thrilled to know of the great efforts put forth during your service visit with Dennis Eich and appreciate you complimenting our level of professionalism. We'll be sure to relay over the kind words expressed on your behalf. Our team is grateful for your business and recommendations and look forward to welcoming you again soon! Best Wishes, Your Friends and Family at Fletcher Jones Imports

October 31, 2021

I have been going to this place for service for nearly 7 years, people have been very cordial and helpful. My Service Department contact is Dennis Eich and he has been very professional, helpful and friend More

by Dr. Rampur
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Eich
Report | Print
Nov 01, 2021 -

Fletcher Jones Imports responded

Hi Dr. Rampur, Thank you so much for your awesome review and 5-stars rating! Your wonderful rating reflects our mission; delivering world-class service experiences! It brings us so much joy hearing that Dennis Eich went above and beyond with getting your vehicle in tip-top shape and returned to you all within a timely fashion! We'll be sure to relay over the kind words expressed on your behalf. Our team of associates are looking forward to seeing you again at your next scheduled interval. All the Best, Your Friends and Family at Fletcher Jones Imports

October 31, 2021

Deniss was polite and on time.my car was done in a timely manner, They sent a report to me and the car was clean and washed. More

by alidonboli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Eich
Report | Print
Nov 01, 2021 -

Fletcher Jones Imports responded

Hi Alidonboli, Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with Dennis and appreciate you complimenting our level of professionalism. We'll be sure to pass along the kind words expressed on your behalf. Providing a courtesy car wash is one of the many perks we offer to our guests. Our team is looking forward to serving you for many years to come and are here to help should you need us. Take Care, Your Friends and Family at Fletcher Jones Imports

October 30, 2021

I always experience a seamless process getting my car serviced and being provided a loaner vehicle More

by kgarfield
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jolene Jimerson
Report | Print
Oct 31, 2021 -

Fletcher Jones Imports responded

Hello! Thank you for taking the time to come in and work with us! We're so happy to hear of your great experience. We look forwards to serving you next time. Best, Fletcher Jones Imports

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