Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Fletcher Jones Imports - Service Center
Las Vegas, NV
1,537 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,537 Reviews of Fletcher Jones Imports - Service Center
Sort by
June 17, 2016
AC service Special thanks to Spencer Kaplan, Mercedes Benz Service advisor, 5 star customer service as always, Fletcher Jones Sahara listens to all your needs, b Special thanks to Spencer Kaplan, Mercedes Benz Service advisor, 5 star customer service as always, Fletcher Jones Sahara listens to all your needs, best in Nevada. More
by ctemz27
Employees Worked With
Spencer Kaplan
June 17, 2016
Service department Cause I always compare other dealership's and they are not as good as this one...everybody seem's like the environment they in.. Plus clean dealership Cause I always compare other dealership's and they are not as good as this one...everybody seem's like the environment they in.. Plus clean dealership very important!! More
by CCCP78
Employees Worked With
Josh Sutton
June 16, 2016
Due for Service As always Dennis Eich, is one of your best service guys in all the years working with Dennis he has been professional, quickest response to get the jo As always Dennis Eich, is one of your best service guys in all the years working with Dennis he has been professional, quickest response to get the job done and always friendly. Tom Zumbo and Dennis Eich are the reason why we keep coming back and referring Mercedes to everyone. THANKS FOR EVERYTHING! Anna & Frank DeMartino More
by Anna
Employees Worked With
Davi Juneja, Dennis Eich
June 12, 2016
amazing josh Sutton was the best service guy I ever experien Great Service Josh Sutton was very professional and has great positive energy. He got me in and out right away. He called me as, soon as my vehicle wa Great Service Josh Sutton was very professional and has great positive energy. He got me in and out right away. He called me as, soon as my vehicle was ready and had it detailed . More
by Celestial Fried
Employees Worked With
josh Sutton, Jay Fields
June 12, 2016
The best service department! I've had my car serviced at Fletcher Jones for 4 years. We have relocated numerous times and have not always had pleasant service experiences in other I've had my car serviced at Fletcher Jones for 4 years. We have relocated numerous times and have not always had pleasant service experiences in other cities. I have found the service personal at Fletcher Jones honest, trustworthy and competent. They have the best service department that I have ever dealt with. I highly recommend them! More
by Noel
Employees Worked With
John Sarantidis, Dennis Eich
June 10, 2016
Effortless I texted my salesman what the problem was that I was experiencing with the car. Received a phone call from him shortly afterward and all the arrangeme I texted my salesman what the problem was that I was experiencing with the car. Received a phone call from him shortly afterward and all the arrangements were made from there. Because a part was needed upon diagnosis I was given a time frame -2 days, and 2 days later my car was back in my garage! More
by Mkc123
Employees Worked With
Alan Catley
June 09, 2016
Exceptional!! I wanted to take a moment to recognize Josh Singer. I didn't have an appointment but I reached out to Josh to see if I could get my vehicle looked at I wanted to take a moment to recognize Josh Singer. I didn't have an appointment but I reached out to Josh to see if I could get my vehicle looked at after my battery died and i was not able to operate my sunroof. He said he was happy to look at it so I took it in Tuesday morning. I was in a panic and pressed for time (I was on my way to work) and he reassured me he would do what it took to get me in and out as quickly as possible. I also told him I needed to get a new battery cable, bolt and get it reprogrammed. Josh exceeded all my expectations and had my car ready in less than 30 minutes and had me on my way. I was so impressed and delighted with the effectiveness of everything I could have burst! This was truly one of the best experiences I have had at Mercedes. I am very happy with the attention to detail and the concern of my time that Josh exuded, I would definitely recommend him to anyone! Josh is truly amazing and I wanted to take this time to tell him I really appreciate everything he did! I am one happy camper!!! Sincerely, Angela Riffle More
by MaltipooMom75
Employees Worked With
Josh Singer
June 08, 2016
SERVICE Spencer Kaplan customer service skills is beyond ideal. Upon checking in, he told me what needs to be done and quoted a price and kept me updated whi Spencer Kaplan customer service skills is beyond ideal. Upon checking in, he told me what needs to be done and quoted a price and kept me updated while the vehicle was being serviced. As always, I am happy with the outstanding service. More
by RDSomera
Employees Worked With
Spencer Kaplan
June 03, 2016
Superior Service I can always count on Josh Singer to give the best service. No matter what the situation, he is able to accommodate my time schedule and get what is I can always count on Josh Singer to give the best service. No matter what the situation, he is able to accommodate my time schedule and get what is needed done in a timely manner. He is the best service adviser I have ever worked with. More
by Boulos11
Employees Worked With
Josh Singer
May 31, 2016
Very satisfied customer I have been getting my car serviced by Spencer for the past 8 years and have always been treated with the utmost care and professionalism. I remember I have been getting my car serviced by Spencer for the past 8 years and have always been treated with the utmost care and professionalism. I remember clearly when my car was broke down Couple of month ago Spencer and Curtis made my painful experience a pleasant one. Thank you so much. More
by Farhadge
Employees Worked With
Spencer Kaplan
