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Fletcher Jones Imports - Service Center

Las Vegas, NV

4.9
1,537 Reviews

1,537 Reviews of Fletcher Jones Imports - Service Center

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March 21, 2018

Excellent All of the service was great. From the time we dropped off the car to when it was ready. Every person we came in contact with was awesome. More

by Lula637
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Sutton
Mar 21, 2018 -

Fletcher Jones Imports responded

Hello, Thank you for taking some time to share your experience working with our service team. Our priority is to ensure our guests leave satisfied with their vehicle in its best condition. We hope to see you again. -Azalea Hann, Client Relations Manager

March 20, 2018

Fair & Honest Dave Fast has always been fair and honest about the service I need. He always explains everything and gives me the choice to say yay or nay. My car ha More

by LMT54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Fast
Mar 21, 2018 -

Fletcher Jones Imports responded

Hello, We truly appreciate your valuable feedback and are so pleased to see that Dave continues to exceed your expectations of a quality service experience. We look forward to your next visit with us here at Fletcher Jones Imports and if I can be of further assistance, earning your five star please give me a call. My direct line is (702) 364-2877. Tashi Scott - Guest Experience Advisor

March 20, 2018

Outstanding My service guy Josh Sutton is amazing, I only deal with him for this reason Thank you Josh for always being there for all my car needs!!! More

by Lorihood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Sutton
Mar 21, 2018 -

Fletcher Jones Imports responded

Hello Lori, Our team was so pleased to hear that your experience working with Josh has been an incredible one. We appreciate you taking some time to share your feedback and look forward to seeing you next time! -Azalea Hann, Client Relations Manager

March 19, 2018

Scheduled maintenance As I have a 60 mile commute to bring the car in for service, John Sarantidis always makes sure to accommodate the date and time requested for the serv More

by vgcarguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sarantidis
Mar 19, 2018 -

Fletcher Jones Imports responded

Hello, Thank you for sharing some feedback with us. We are so pleased to hear that John continues to provide you with an exceptional experience with every visit. We look forward to your next visit with us. - Azalea Hann, Client Relations Manager

March 19, 2018

Fantastic Service Over the many years we have been coming to this Mercedes dealership we have had the pleasure of watching Chris go from sales to manager. He does a gre More

by SJ007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Sutton
Mar 19, 2018 -

Fletcher Jones Imports responded

Hello Dave & Sharon, We'd like to thank you for sharing some feedback. Our team is so happy to hear that they are able to continually exceed your expectations of a first class experience. We look forward to many more years working together and are proud to have you in our Fletcher Jones family. -Krista Alshouse, Client Relations Manager

March 19, 2018

C300 repair Great service and spot on timelime with a loaner Nice job! Always doing a great job . Timeline and guest service spot on thank you Harold More

by Harold
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Eich, Guest Relations
Mar 19, 2018 -

Fletcher Jones Imports responded

Hello Harold, We truly appreciate your feedback and were so glad to hear that our team provided you with an incredible service experience. We look forward to seeing you again. -Azalea Hann, Client Relations Manager

March 18, 2018

John Saranditis John Sarantidis continues to be the reason I will buy a Mercedes Benz. He is professional, responsive, knowledgeable, and knows what customer service More

by KDK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sarantidis
Mar 19, 2018 -

Fletcher Jones Imports responded

Hello, We appreciate you taking some time to share your thoughts with us. It is so wonderful to see that John continues to exceed your expectations of quality service and care. We are proud to have you in our Fletcher Jones family. -Azalea Hann, Client Relations Manager

March 18, 2018

Thank you for your respect! ThankYou, for your smile and respect! great Job, John has always been smiling and courteous and respectful, The Mechanic Ron, came out and said thank More

by Rokai Yusufzai
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sarantidis
Mar 19, 2018 -

Fletcher Jones Imports responded

Hi Rokai, Thank you for sharing some feedback with us. Our team was so pleased to see that your visit with us was an exceptional one. As we aim for 5 star experiences, please feel free to reach out to us if we can assist you any further. Kind Regards, Tashi Scott - Guest Experience Advisor

March 18, 2018

Excellent Service on my Sprinter Van Brendan took care of a warranty repair on my Sprinter van very quickly! Dropped it off in the afternoon and it was ready the next morning, so very lit More

by Bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan Buxton
Mar 19, 2018 -

Fletcher Jones Imports responded

Hello Bill, Thank you for your feedback. We were so pleased to hear that Brendan took such wonderful care of both you and your Mercedes-Benz Sprinter. We look forward to your next visit with us. -Azalea Hann, Client Relations Manager

March 17, 2018

Always the best service! Such great customer service by John Sarantidis, he will be the reason my next car purchase will be another Mercedes. I was taken care of with respect More

by Carolgeren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sarantidis
Mar 19, 2018 -

Fletcher Jones Imports responded

Hello, Thank you for your feedback. Our team was so glad to hear that your service experience working with John was an incredible one. We look very forward to your next visit. -Azalea Hann, Client Relations Manager

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