Fletcher Jones Imports - Service Center

Service John is always great to work with.Probably will buy a new Mercedes this year and knowing the service department is so well run is a major factor in my John is always great to work with.Probably will buy a new Mercedes this year and knowing the service department is so well run is a major factor in my decision making. More

They care about what You pay for, NOT about any warranty wor I could write a book, but just say 2 problems that were addressed at the time of drop off, was completely IGNORED! Seems the dealership was more conce I could write a book, but just say 2 problems that were addressed at the time of drop off, was completely IGNORED! Seems the dealership was more concerned on the routine maintenance that they were charging me for, rather than the warranty work... Even today, these issues have not been addressed. No call from the dealership AT ALL! They are the ONLY smart service dealer in Las Vegas, so I'm just screwed. They ONLY care about the sell, and what service you pay for! NOTHING ELSE! I even opted out of the loaner car because I knew the work would take them a while. Even after a whole week, they didnt get these issues corrected... AND MY CAR WAS RETURNED TO ME FILTHY!!! I have text saying its headed to the wash; A BOLD FACED LIE!!! And yet, here I am still not resolved! I have 15k miles on my 2 year old smart car. THIS IS MY VERY FIRST CAR, AND I CARE FOR IT ALL THE TIME!!!! I bought it BRAND NEW thinking I would get Mercedes Benz type service. WHY CANT A DEALER SHOW ME THEY CARE ABOUT ME AND MY CAR AS WELL? Maybe because i'm a 21 year old woman and they think I dont matter? I dont know, but I do know that if they cared, they would call. THEY KNOW THE PROBLEMS WERE NOT ADDRESSED!!!! More

Service Great team, prompt service. Josh was great, everything performed as described and at exact cost quoted. Car was ready on time and looked great, Thanks Great team, prompt service. Josh was great, everything performed as described and at exact cost quoted. Car was ready on time and looked great, Thanks More

Great Service John S. went out of his way to assure things went smoothly. He obtained a rental car even though one had not been arranged prior to my visit. John S. went out of his way to assure things went smoothly. He obtained a rental car even though one had not been arranged prior to my visit. More

excellent Everything was done beyond satisfaction. Josh took care of my needs. I don't have my cars serviced anywhere else. I would never buy another brand. Everything was done beyond satisfaction. Josh took care of my needs. I don't have my cars serviced anywhere else. I would never buy another brand. More

Customers Service Good Clean environment. Good Customers Service. Convenience. I had been using this facility since I bought my ML I did had some issue where my service Good Clean environment. Good Customers Service. Convenience. I had been using this facility since I bought my ML I did had some issue where my service rep didn't seem to take interest in assisted me, and did service that I didn't not need. I brought the issue up to customers advocate since than I have experience much better. More

New brake pads Great service. Ryan helped me get a loaner car quickly so i could leave the car and go back to work. Ryan is always very helpful. Great service. Ryan helped me get a loaner car quickly so i could leave the car and go back to work. Ryan is always very helpful. More

Replaced a tire under insurance coverage We have had great service with every representative we have dealt with, especially Sandy Wolff. we would not go anywhere else for service on our vehi We have had great service with every representative we have dealt with, especially Sandy Wolff. we would not go anywhere else for service on our vehicle. More

Great service This is a mbrace problem that just doesn’t seem to be solvable. WiFi just doesn’t work in this car. Worked first day nothing since. They just keep o This is a mbrace problem that just doesn’t seem to be solvable. WiFi just doesn’t work in this car. Worked first day nothing since. They just keep on trying. More

Mostly excellent I drive a 2015 S63. Upon arriving “Greater” ignored me. And acknowledged three other cars before me. I told him I had an appointment with John. He dis I drive a 2015 S63. Upon arriving “Greater” ignored me. And acknowledged three other cars before me. I told him I had an appointment with John. He disappeared and came back a couple minutes later and said “wait here.” After waiting several minutes I left my car and went and found John. John helped me immediately and provided excellent service. Everything from this point on was excellent. FYI, I arrived at the service car line at about 8:56am on Friday May 11th for a 9am appointment. More