Fletcher Jones Imports - Service Center

Josh in the service dept. is the best and always very happy and he noes is stuff happy and he noes is stuff More

Jason Cote has assisted me with my last 5 vehicles. He is an exceptional Service Manager. is an exceptional Service Manager. More

The customer service I received from the first phone call through my pick up was exceptional. through my pick up was exceptional. More

Sprinter needed service on trip from Illinois. They were able to get me in and out immediately upon arrival. able to get me in and out immediately upon arrival. More

Dave Miller was very professional , respectful ,listened and answered my questions,I felt very comfortable. and answered my questions,I felt very comfortable. More

Service as always was prompt, thorough, and courteous. Wouldn’t trust anyone else with my car. Wouldn’t trust anyone else with my car. More

I had a problem with unknown sounds emanating from underneath my vehicle. They found the problem and it was fixed at a very timely matter. I have taken vehicle to the other Fletcher Jones in Hender underneath my vehicle. They found the problem and it was fixed at a very timely matter. I have taken vehicle to the other Fletcher Jones in Henderson they could not find the problem. More

I jumped the gun by giving the service department such a high rating. In my last review, I stated the service department had fixed the squealing sound emanating from underneath my vehicle. This morning was high rating. In my last review, I stated the service department had fixed the squealing sound emanating from underneath my vehicle. This morning was the first time that I lowered the top on my vehicle, at which time I noticed that the squealing was still there. When you drive the vehicle with the top up you cannot hear the squealing sound. With the top lowered, the squealing sound is still there. I will call the dealership tomorrow and set up another appointment with the service department. This will mak the fourth time that I’ have taken the vehicle in and the squealing situation has not been resolved. Mercedes cars are excellent vehicles, I cannot believe that the service personnel employed by Mercedes cannot figure out how to fix this problem. As you can tell, I am a little upset because I spent a lot of money on this car, and now it’s taking up a lot of my time trying to get it repaired. More

Excellent, efficient, courteous service, always! Dennis always sees to it that everything is taken care of, he is very thorough and pleasant. always sees to it that everything is taken care of, he is very thorough and pleasant. More

Jolene Jemerson is excellent and efficient. Thank you Jolene . The car service met the expectation Jolene . The car service met the expectation More