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Fletcher Jones Audi - Service Center

Chicago, IL

4.5
445 Reviews

445 Reviews of Fletcher Jones Audi - Service Center

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July 20, 2021

Service was exceptional. Andrew was very informative and responsive. Took time to explain service being done and explain the process of audicare maintenance schedule. Thank you More

by Aesparza312
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Berk
Jul 21, 2021 -

Fletcher Jones Audi responded

Hello, Thank you so much for taking the time to share your amazing review with everyone! Your kind comments about our service team show our dedication in providing world-class Audi Service experiences! Looking forward to your next scheduled service visit with us! Please feel welcome to contact us anytime! Best, Kimberlee Camargo Reputation and Brand Ambassador

July 16, 2021

I worked with Tony yesterday and his communication and professionalism were SUPERB! I used to dread taking my car in for service before buying my Audi Q7 from Fletcher Jones--now it is a pleasant and enj More

by laurie rose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony
Jul 20, 2021 -

Fletcher Jones Audi responded

Hello Laurie, Thank you for your business & the thoughtful rating for Tony! The team at Fletcher Jones Audi looks forward to assisting you with all of your Audi needs and thrilled to have you as a member of our Fletcher Jones family! Please feel welcome to contact us anytime! Kind Wishes, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

July 08, 2021

I drove in, there was someone waiting for me. Received my loaner car quickly. There work was performed in a timely fashion. I took advantage of the $195 deal on Detailing and I had to have a tire replac More

by Shammy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Berk
Jul 14, 2021 -

Fletcher Jones Audi responded

Hi Shammy, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience. We look forward to seeing you at your next scheduled visit. Best, Your Friends and Family at Fletcher Jones Audi

July 02, 2021

Easy in, easy out. Great communication. Service writer and mechanic were very informative and actually saved me from doing unnecessary work at this visit. I will defiantly be back in the future. My only g More

by S.R.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Mettille
Jul 02, 2021 -

Fletcher Jones Audi responded

Hello SR, We strive to be the best in the business, and thrilled to know our talented team members exemplify that! Our team is grateful to know of their exquisite service as we are truly honored to have earned your business & recommendations! We look forward to welcoming you back and providing you a seamless experience and use of our beautiful loaners vehicles. Kind Wishes, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

July 01, 2021

My car was due for a regular maintenance & I also had a problem with the rear License Plate holder & frame, but as usual, Fletcher Jones did a terrific job dealing with everything in less than a day. To More

by Scott. Hammans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Prusak
Jul 01, 2021 -

Fletcher Jones Audi responded

Hello Scott, Thank you for being a valued part of our Fletcher Jones family! We are so pleased to read about the confidence and genuine support you experience working with our talented team at Fletcher Jones Audi. Your authentic review means the world to us and we look forward to seeing you again at your next scheduled visit. Please feel welcome to contact us anytime! Kind Wishes, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

June 19, 2021

Amazing service as always! Big shoutout to Erick Lopez and the team. Silvercar has been getting service done by Fletcher Jones for years. Always a great experience. More

by Alejandro Corona
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Lopez
Jun 20, 2021 -

Fletcher Jones Audi responded

Hello Alejandro, Wow! Our team is truly flattered to see your generous 5 star recommendations! With all of the automotive competition out there, it is wonderful to know that Erick and our team took great care of you in great and amazing manner! Thank you for your business and the opportunity to serve you. Warm regards, Your Friends and Family at Fletcher Jones Audi

June 18, 2021

Andrew is great! Despite purchasing at Audi of Westmont, the service Andrew provides has me getting all of my service done at Fletcher Jones. He is thorough, responsive and provides exceptional service. More

by drt78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Berk
Jun 18, 2021 -

Fletcher Jones Audi responded

Hello, Thank you for allowing us the opportunity to serve you! We are so pleased to read that Andrew Berk has been a great compliment in attending to the car and maintenance of your Audi! Your thoughtful review means the world to us and we look forward to assisting you for many years to come! Please feel welcome to contact us anytime! Best Wishes, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

June 13, 2021

Everyone i have dealt with here is very friendly and helpful, but it’s a shame the pricing is so high! Car wash is great More

by Mdmdmd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Berk
Jun 17, 2021 -

Fletcher Jones Audi responded

Hello, We are truly flattered to have your thoughtful compliments and recommendations for our talented team! Thank you for your helpful insight as we will continue to do our very best to offer competitive pricing with in our market to ensure you receive the most valuable service. Our team of experts look forward to seeing you again at your next scheduled interval and hope you feel welcome to contact us anytime! Kind Wishes, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

June 10, 2021

Service team is always great. Easy to set an appointment, flexible hours and friendly team. Appreciated the $15 uber voucher for the drop off and pick up of my vehicle. More

by KristinH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Berk
Jun 11, 2021 -

Fletcher Jones Audi responded

Hi Kristin, We greatly appreciate you taking the time to post your 5-stars rating! We are thrilled to know of the great efforts put forth during your most recent service visit with us. Providing the shuttle service is one of the many perks we offer to our guests. Our team of associates are looking forward to seeing you again at your next scheduled interval. Best Wishes, Your Friends and Family at Fletcher Jones Audi

June 09, 2021

I am so happy that Fletcher Jones was the dealership/service department to service my vehicle. Even though I didn't purchase from here, the service that I receive each time makes me know that More

by David C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Berk
Jun 09, 2021 -

Fletcher Jones Audi responded

Hello David, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your recent service visit with Andrew Burke and appreciate you complimenting our level of professionalism. Glad to hear Andrew went above and beyond with getting your vehicle in tip-top shape and returned to you all within a timely manner. It's wonderful reviews like yours that truly represent what we strive for everyday! Our team of associates are looking forward to serving you for many years to come and are here to help should you need us. Take Care, Your Friends and Family at Fletcher Jones Audi

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