Fletcher Jones Audi - Service Center

Even though the systems were down my service person got the job done exceptionally. It only took 2 hrs or less for my vehicle service. I’m very pleased with Audi I will for sure be back. the job done exceptionally. It only took 2 hrs or less for my vehicle service. I’m very pleased with Audi I will for sure be back. More

Jorge is always responsive & helpful. They were able to identify the issues, handled the warranty claim and got the repairs done quickly. Pickup was a breeze. identify the issues, handled the warranty claim and got the repairs done quickly. Pickup was a breeze. More

Anthony P. is the best! He goes out of his way to make sure you understand the value of the services being completed. Thank you AP! See you next time! I am 1 year in on my Q7 and decided to stick with Aud sure you understand the value of the services being completed. Thank you AP! See you next time! I am 1 year in on my Q7 and decided to stick with Audi when it was time to say goodbye to my Q5 because I love the service! Relationships are everything! More

Great customer service, Jared went above and beyond..very professional professional More

Quick, easy, professional, service-oriented, efficient. It was great to get in and out of the service center so quickly and efficiently. The team works like clockwork. Thanks It was great to get in and out of the service center so quickly and efficiently. The team works like clockwork. Thanks More

Service was superb! Very thorough diagnostics performed in a short time period. Eric Ponce was professional and actually listened to concerns. Repairs a little too pricey for me at this time. in a short time period. Eric Ponce was professional and actually listened to concerns. Repairs a little too pricey for me at this time. More

The service center was thoroughly attentive and accommodating. Clean, comfortable waiting room, reasonably easy access from I-90, outstanding communication about the progress of my vehicle work. accommodating. Clean, comfortable waiting room, reasonably easy access from I-90, outstanding communication about the progress of my vehicle work. More

Tim Medill was great to work with. Super communicative and always called or texted to make sure I knew what was going . More importantly, made the effort to get a hold of me in the way that worked best fo and always called or texted to make sure I knew what was going . More importantly, made the effort to get a hold of me in the way that worked best for me, to keep me in the loop consistently. if I couldn't answer my phone-I was texted immediately. I was disappointed my new car was having issues, but I felt great knowing that they were there to fix it, fix it right, and very ready to help! Happy that the excellent customer service made the whole process a little bit less inconvenient and more of a smooth process from start to finish. More

Convenient location here in Chicago, they gave me a loaner and the repairs were done in leas than 24 hours. Friendly staff checked in online which was new loaner and the repairs were done in leas than 24 hours. Friendly staff checked in online which was new More

Andrew was extremely helpful and efficient. He taught me how to use some of the functions in the new model when I got the loaner, communicated estimates pick up time when service is completed and when we go how to use some of the functions in the new model when I got the loaner, communicated estimates pick up time when service is completed and when we got our own car back, he also checked some minor scratches I have around my car and cleaned some of those paint transfers for us. We definitely will continue to service our car here. More