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Fletcher Jones Audi - Service Center

Chicago, IL

4.5
445 Reviews
Call Service Center (312) 628-4300

445 Reviews of Fletcher Jones Audi - Service Center

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September 29, 2021

Andrew was great in taking care of recall notice and provided car back in promised time More

by Sandeep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Berk
Report | Print
Sep 30, 2021 -

Fletcher Jones Audi responded

Hello Sandeep, Thank you for your business and the opportunity to serve you! Our team is honored to receive your 5 star review regarding your recent recall visit with Andrew. We strive to ensure guests receive the highest level of service and thrilled to have earned your confidence and loyalty! Best regards, Your Friends and Family at Fletcher Jones Audi

September 29, 2021

Erick was very professional and made our experience at Audi, exceptional. I will certainly recommend this place More

by Lc1636
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Erick Lopez
Report | Print
Sep 30, 2021 -

Fletcher Jones Audi responded

Hello, Thank you for allowing our service team the true pleasure of assisting you! We are thrilled to know Erick is your service advisor as he is truly one of the best in the business and committed to see that his guests always receive the highest level of service and care at each and every visit. We are thrilled to know about yours and appreciate your recommendations! Well wishes, Your Friends and Family at Fletcher Jones Audi

September 26, 2021

Very friendly, professional, and caring. Really appreciated the accuracy in predicting when my car would be ready for pick-up More

by Keith.mcga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Berk
Report | Print
Sep 30, 2021 -

Fletcher Jones Audi responded

Hi Keith, Thank you for allowing our team at Fletcher Jones Audi the opportunity to earn your business! We couldn't be more pleased to have such genuine five star recommendations! It is reviews like this the truly exemplifies our teams commitment in providing wonderful service experiences each and every day! Well wishes, Your Friends and Family at Fletcher Jones Audi

September 23, 2021

Professional and prompt with information. Gave me accurate updates on back ordered tire. Check out process clean and simple. More

by dmarijan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Prusak
Report | Print
Sep 30, 2021 -

Fletcher Jones Audi responded

Hello there, Thank you for allowing our team at Fletcher Jones Audi the opportunity to earn your business! We couldn't be more pleased to have such genuine five star recommendations! It is reviews like this the truly exemplifies our teams commitment in providing wonderful service experiences each and every day! Best, Your Friends and Family at Fletcher Jones Audi

September 20, 2021

Erick was very nice and personable. I’m satisfied with the service and the efficiency More

by ronnierenee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Lopez
Report | Print
Sep 30, 2021 -

Fletcher Jones Audi responded

Hello, Wow! Our team is truly flattered to see your generous 5 star recommendations! With all of the automotive competition out there, it is wonderful to know that Erick took great care of you in a prompt and professional manner! Thank you for your business and the opportunity to serve you. Well wishes, Your Friends and Family at Fletcher Jones Audi

September 19, 2021

Exceptional customer service. Jared and the other staff here are very nice and knowledgeable. I will definitely be back. More

by Talon Young
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Chaimukda
Report | Print
Sep 19, 2021 -

Fletcher Jones Audi responded

Hello there, Our team at Fletcher Jones Audi are truly flattered to read your generous 5 star review regarding your recent service visit with us! We are honored to have your kind remarks for Jared and the team and are excited to share your amazing feedback! Please don't hesitate to reach out to us should you have any questions or Audi needs! Driven to Excellence, Your Friends and Family at Fletcher Jones Audi

September 18, 2021

I was truly impressed but the level of services s the level of detail that went into my inspection. The video inspection was a game changer for me. More

by Davidbshaw91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge
Report | Print
Sep 19, 2021 -

Fletcher Jones Audi responded

Hi David, Thank you for your business and the opportunity to attend to your service needs. It was a pleasure to have you in for service and we are so pleased to know of the excellent service you experienced. Your genuine comments are truly a gift to our team as we strive to provide the best customer service experience possible! All of us at Fletcher Jones Audi look forward to welcoming you back for all of your Audi needs. Best, Your Friends and Family at Fletcher Jones Audi

September 15, 2021

Eric and the Audi Team were so accommodating, friendly and professional. I was running behind from a meeting and they still fit me in for my service appointment. Thank you all so much!!! More

by Brianne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Ponce
Report | Print
Sep 16, 2021 -

Fletcher Jones Audi responded

Hello Brianne, Thank you for taking the time to leave us your 5 star review regarding your recent service visit! We are happy to know that Eric was able to accommodate and get your vehicle back to you in tip-top shape in a timely manner. We thank you for your patronage and are here for you should you have any questions or Audi needs! Warm regards, Your Friends and Family at Fletcher Jones Audi

September 07, 2021

The experience was great and the staff was extremely helpful and accommodating. Tim was very professional and helped me figure out the best plan for my vehicle. Thank you so much! More

by Borabora_1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Mettille
Report | Print
Sep 09, 2021 -

Fletcher Jones Audi responded

Hello, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience. We look forward to seeing you at your next scheduled visit. Best, Your Friends and Family at Fletcher Jones Audi

September 04, 2021

Great service ! However , very pricey . Brake job was over $2600.00 ! Staff is very friendly and courteous, as well as punctual . Very informative, and professional More

by Willie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Mettille, Jared Chaimukda, Andrew Berk, Eric Ponce
Report | Print
Sep 13, 2021 -

Fletcher Jones Audi responded

Hi Willie, Thank you for choosing Fletcher Jones Audi to attend to your servicing needs. We appreciate you reaching out and granting us your 5 star review! We strive to provide the best customer service experience possible for each and every guest. We also strive to provide the most authentic, genuine, high quality parts for every service and appreciate your understanding. Should you have any questions or Audi needs, please don't hesitate to reach out! Kind regards, Your Friends and Family at Fletcher Jones Audi

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