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Fletcher Jones Audi - Service Center

Chicago, IL

4.5
445 Reviews
Call Service Center (312) 628-4300

445 Reviews of Fletcher Jones Audi - Service Center

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December 01, 2021

Tony P. is why I drive an Audi. I opted to stay with Audi for a 2nd round because I value the knowledgeable service I get @ Fletcher Jones w/Tony P. Thanks! More

by Niki P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Prusak
Report | Print
Dec 02, 2021 -

Fletcher Jones Audi responded

Hi Niki! It was truly a pleasure to read about your experience with our service team, especially your kind compliments towards Tony! It is amazing to know of the level of service he offers while attending to the needs of your vehicle. All of us at Fletcher Jones Audi are grateful to have earned your business and look forward to welcoming you back! All the best, Your friends and family at Fletcher Jones Audi

December 01, 2021

Great service. Tim Mettille is terrific. Great communication. Went above and beyond to take care of everything. Thanks, Tim. More

by rellis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Mettille
Report | Print
Dec 02, 2021 -

Fletcher Jones Audi responded

Hello Rellis, Thank you so much for taking the time to leave us such a wonderful review. We are pleased to hear about the great experience you received from Tim Mettille. Our entire service team is truly grateful for your business and the opportunity to serve you! We look forward to welcoming you back during your next scheduled service interval. Take care, Your friends and family at Fletcher Jones Audi

November 28, 2021

Andrew Berk was great. He was not only courteous and friendly but was extremely helpful and provided exceptional service. More

by Darbar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Berk
Report | Print
Nov 30, 2021 -

Fletcher Jones Audi responded

Hello Darbar, Thank you so much for taking the time to leave us such a wonderful review. We are so pleased to hear about the helpful and friendly service you have received from Andrew Berk. We are excited to pass along the compliments to him and we look forward to continue assisting you with all of your Audi service needs. Take care, Your friends and family at Fletcher Jones Audi

November 28, 2021

Very satisfied with routine service experience. Would recommend service department to other Audi owners for maintenance. More

by Matt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Ponce
Report | Print
Nov 30, 2021 -

Fletcher Jones Audi responded

Hi Matt! Thank you for allowing our service team the opportunity to earn your business! We couldn't be more pleased to have such genuine five star recommendations! It is reviews like this the truly exemplifies our teams commitment in providing wonderful service experiences each and every day! Please don't hesitate to contact us should you have any questions or concerns! All the best, Your friends and family at Fletcher Jones Audi

November 22, 2021

Fletcher Jones Audi provides outstanding customer service!!! They always get us in on a timely basis. More

by Missangelgrn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Berk
Report | Print
Nov 23, 2021 -

Fletcher Jones Audi responded

Hello there! We truly appreciate your genuine compliments and we are so pleased to have you as one of our values guests. We strive to provide excellent customer service to all of guests and hearing that we have delivered, means the world to us. Please don't hesitate to contact us should you have any questions or concerns! Take care, Your friends and family at Fletcher Jones Audi

Nov 23, 2021 -

Missangelgrn responded

Awesome service as usual when I come to Audi…Thanks Erick!

November 13, 2021

Tony Prusak was great. Got me in and out with no notice on an unexpected problem which needed to be fixed before I could head out on a road trip. Everything well done, on time and at the stated price. Th More

by martin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Prusak I did not work with the others listed
Report | Print
Nov 15, 2021 -

Fletcher Jones Audi responded

Hello Martin! Thank you for your business and the opportunity to attend to your service needs. It was a pleasure to have you in for service and we are so pleased to know of the excellent service you experienced working with Tony Prusak. Your genuine comments are truly a gift to our team as we strive to provide the best customer service experience possible! All of us at Fletcher Jones Audi look forward to welcoming you back for all of your Audi needs. Take care, Your friends and family at Fletcher Jones Audi

November 12, 2021

Very pleasant experience, Tim is very friendly and helpful. Work was completed aon time and very thorough. More

by stevemorrison
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Mettille
Report | Print
Nov 15, 2021 -

Fletcher Jones Audi responded

Hi Steve! Thank you for taking the time to leave us a wonderful 5-star review. Your feedback means so much to us and we could not be more pleased to hear about your recent pleasant experience with Tim. We look forward to assisting you with all of your Audi needs! Take care, Your friends and family at Fletcher Jones Audi

November 11, 2021

Great service! Excellent communication and nice people. Work was completed to satisfactory standards thanks team. More

by dave.rand
Recommend Dealer
Yes
Employees Worked With
Eric Ponce
Report | Print
Nov 13, 2021 -

Fletcher Jones Audi responded

Hi Dave! Thank you for your business and 5 star review! It is wonderful to know of the excellent service you received from our team during your recent service visit! We are grateful to have you as a valued part of our Fletcher Jones family and are always here to assist you with all of your Audi needs! Take care, Your friends and family at Fletcher Jones Audi

November 06, 2021

Servando and Eric did a great job keeping me updated. The work completed was great quality. More

by pg832
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Servando Lopez, Eric Ponce
Report | Print
Nov 07, 2021 -

Fletcher Jones Audi responded

Hello! Thank you for choosing Fletcher Jones Audi to attend to your service needs! Our team, especially Servando and Eric, appreciates your business and is delighted to hear you had an efficient and communicative experience. We look forward to serving you again at your next scheduled service interval! Take care, Your friends and family at Fletcher Jones Audi

November 05, 2021

Just moved to Chicago. Drove into the dealership without an appointment needing emergency service. Service Manager Tim Mettille quickly checked me in and had the car repaired in a timely manner. Top tier se More

by 02phil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Mettille
Report | Print
Nov 07, 2021 -

Fletcher Jones Audi responded

Hi Phil, We are pleased to hear how Tim Mettille was able to assist and provide you with outstanding service throughout your recent visit with us. Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team of associates are looking forward to serving you for many years to come and are here to help should you need us. Take care, Your friends and family at Fletcher Jones Audi

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