Fletcher Jones Audi - Service Center

The experience was excellent. From the car porter on. I purchased my car from an out of state dealer and expected that would be an issue with service level but was wrong. My service agent, Lance Goff, even purchased my car from an out of state dealer and expected that would be an issue with service level but was wrong. My service agent, Lance Goff, even researched and discovered my car was covered by a policy purchased by the previous over, very pleasant surprise as I expected to pay for the service. Lance's attention to detail and follow up exceed my expectation. More

Tim has been my service advisor for almost a year, since I moved to Chicago. He is timely and meticulous in his work, and he always does what he says he's going to do. He's also always receptive to questi I moved to Chicago. He is timely and meticulous in his work, and he always does what he says he's going to do. He's also always receptive to questions about my service, even though I know he's working with several customers who are also asking for his time. In addition, the team at Fletcher Jones is unwaveringly courteous and professional. I am always impressed, and am always assured that I made the right choice when I purchased Audis for me and my family. Thanks for the outstanding service. More