Fletcher Jones Audi - Service Center

Highly Recommend Fletcher Jones (FJ) and Will Gonzalez From the moment I drove into the service entrance I was greeted by enthusiastic, friendly, helpful personnel who acted as if I was the only customer i From the moment I drove into the service entrance I was greeted by enthusiastic, friendly, helpful personnel who acted as if I was the only customer in the service department despite the evidence of many cars. Will Gonzalez has been my service representative both times I've been to FJ. In fact, I specifically asked for him before making my most recent appointment. He is consistently responsive in all ways--phone, e-mail, text--and extremely helpful. Most recently, I asked him to prioritize a variety of recommended repairs, and he worked with me in away that gave me confidence I was doing the best for the vehicle's service at the right price. in addition, he arranged loaner vehicle on short notice. It was a new A4 and it was fantastic. I hated to give it up. I will be returning to Fletcher Jones to complete my repairs and look forward to the experience. Chris Thompson More

Service I had a very good experienced with the service department staff. Thank you for the help. Specially to Mr Tim. Thank you for the accommodation. I had a very good experienced with the service department staff. Thank you for the help. Specially to Mr Tim. Thank you for the accommodation. More

45000 maintenance The staff was very friendly as always, the service was done quickly (got the car back the same day) and they offered me a shuttle back to my place. Du The staff was very friendly as always, the service was done quickly (got the car back the same day) and they offered me a shuttle back to my place. During the service window they called me to give me status updates and also let me know added cost and asked if I wanted to proceed with the changes. Overall a great experience. More

Great service as always I took my Audi RS7 to Fletcher Jones Audi in Chicago for the 5000 mile inspection. As always, the experience was excellent, and my car was ready on t I took my Audi RS7 to Fletcher Jones Audi in Chicago for the 5000 mile inspection. As always, the experience was excellent, and my car was ready on time. More

Thumbs up! Lance Groff was my point of contact. Informative, helpful, all round good chap! An asset to Fletcher Jones. Completed all the work required on my car Lance Groff was my point of contact. Informative, helpful, all round good chap! An asset to Fletcher Jones. Completed all the work required on my car and offered helpful advice. More

I brought my Audi TT to get serviced, and William Gonzalez couldn't have been more accommodating. He greeted me with a smile and assured me that the dealership would take excellent care of my car. I Gonzalez couldn't have been more accommodating. He greeted me with a smile and assured me that the dealership would take excellent care of my car. I immediately felt I left my car in very capable hands. More

This has to one of the best Audi dealers in the Country. This is the first time I brought my new car in for service (after buying it here) and the service was as great as when I had my other car serviced he This is the first time I brought my new car in for service (after buying it here) and the service was as great as when I had my other car serviced here for 4 years. The employees are always attentive and very knowlegible about my vehicle. The place as an up to the minute feel so you believe you are getting state of the art service. I can't see currently how buying a car or getting a car serviced can be any better. More

The dealer provided great service. The employees were very polite and helpful. The main concern here were their customers. I will be back and will refer a friend very polite and helpful. The main concern here were their customers. I will be back and will refer a friend More

Tim is super-punctual, friendly, helpful and makes sure that everything is right before you leave the dealership. He has helped me out multiple times and left me a happy customer every time. that everything is right before you leave the dealership. He has helped me out multiple times and left me a happy customer every time. More

Attempted to schedule on a specific date with the dealer where I bought the car but was unable to get an appointment. Fletcher Jones was able to get me in when I wanted and finished the service by the time where I bought the car but was unable to get an appointment. Fletcher Jones was able to get me in when I wanted and finished the service by the time promised. The car was nice and clean too. The service department was very good about communication. More