Fletcher Jones Audi - Service Center

Service My service representative was helpful and had excellent customer service skills. All my service issues were addressed promptly and professionally. M My service representative was helpful and had excellent customer service skills. All my service issues were addressed promptly and professionally. My car was ready as promised. More

Warning Lights We were having trouble with the warning lights, the stability control and tire pressure in particular. The service team quickly located the problem an We were having trouble with the warning lights, the stability control and tire pressure in particular. The service team quickly located the problem and Jon Ralis called to tell me what it was, and also advised me that we needed alignment since the wear on the tires was uneven. They had the car ready before the time I had requested and sent me an e-mail to inform me. Excellent. More

Jon Ralis has gone above and beyond with his customer service. He is second to none for Audi Fletcher Jones Servics Department. His communication is world clas has gone above and beyond with his customer service. He is second to none for Audi Fletcher Jones Servics Department. His communication is world class and he always aims to please. I will make sure to seek Jon out for future appointments. More

1st timer Will come back in the future! Very detailed and nice. Even my car was washed upon pick up.Gas would of been nice. Don't like the fact I HAVE to write Will come back in the future! Very detailed and nice. Even my car was washed upon pick up.Gas would of been nice. Don't like the fact I HAVE to write 25 words to explain. More

Audi Service I stopped in without an appointment, Tony Prusak checked me in. called with repair estimate and work was completed same day. All good and the car was I stopped in without an appointment, Tony Prusak checked me in. called with repair estimate and work was completed same day. All good and the car was clean inside and out with friendly people along the way. More

Great service as always Fletcher Jones Audi did another great job in service/repair on my Audi RS7. Tony Prusak took good care of me and my car and an Audi loner was ready f Fletcher Jones Audi did another great job in service/repair on my Audi RS7. Tony Prusak took good care of me and my car and an Audi loner was ready for me after I checked in. More

Like always great service Whenever I bring my car in for serivce the customer service is exceptional! The staff is freindly and accommodating. I never have had a bad expierien Whenever I bring my car in for serivce the customer service is exceptional! The staff is freindly and accommodating. I never have had a bad expierience! More

Excellent Service Tony Prusak and his team go above and beyond to provide me with excellent service every time I come to have my car serviced. This is not even the dea Tony Prusak and his team go above and beyond to provide me with excellent service every time I come to have my car serviced. This is not even the dealership I purchased my car at, yet I'm so happy with their service that I couldn't imagine going any where else. They are pleasant to deal with and they take great care of my car. More

Audi A4 Repairs I brought my A4 into Fletcher Jones Chicago on Saturday because of problems that had suddenly appeared with the engine. The problems were rapidly diag I brought my A4 into Fletcher Jones Chicago on Saturday because of problems that had suddenly appeared with the engine. The problems were rapidly diagnosed and Lance walked me through the technicians' findings and recommendations, carefully taking the time to explain the significance of each of the issues that were identified. Since the work that was needed to be done was substantial, it was not possible to get back my car on the same day, consequently Lance arranged for me to receive a loaner vehicle to use until the repairs were completed late Monday afternoon. Throughout the experience Lance was in constant contact with me, keeping me informed of progress and answering any questions that I had. Overall, I was very satisfied with my experience. Everyone that I came into contact during my visit was extremely friendly and courteous and the service was first class, I would strongly recommend the dealership to a friend. More

5000 mile service My 5000 mile (first) service was completed on time and without any cost as I would expect. Friendly team, but busy when I dropped the car off so I ha My 5000 mile (first) service was completed on time and without any cost as I would expect. Friendly team, but busy when I dropped the car off so I had to wait for a bit to check in. No problem though, not too long of a wait. More