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This rating includes all service center reviews, with more weight given to recent reviews.
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445 Reviews of Fletcher Jones Audi - Service Center
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March 23, 2022
Alex treated me with priority and made me feel like I was part of the Audi family !!! Would recommend Fletcher Jones to take care of all your needs. part of the Audi family !!! Would recommend Fletcher Jones to take care of all your needs. More
by Funke-fresh
Employees Worked With
Andrew Berk
March 17, 2022
If I could give them a zero I would! I must say as long as your vehicle is under their warranty you are fine. I took my vehicle in to address a oil consumption issue after having to add I must say as long as your vehicle is under their warranty you are fine. I took my vehicle in to address a oil consumption issue after having to add a quart of oil once per week. After their inspection, they could never find anything. Once my warranty was up in October, all of a sudden in November they found a leak and the issue that cost me 2700. After paying 2700, I continued to have the same issue. I brought it to their attention and they denied it. After pressing the issue they agreed to check their work and of course find nothing with the repairs they made. After asking why was I charged 2700 dollars for a repair that still exist they became upset stating I need to pay 16000 to have a new block out into my vehicle. Of course I refused to pay it because 1) they misdiagnosed it the first time and still couldn’t find the problem and 2) the car is a 2014 that is only worth about 15k. After researching, Audi has had several complaints filed for the same issue with many of their vehicles, as well as a class action lawsuit for the same issue. To make a long story short, Audi do not stand behind their products and several attorney has offered to assist me with this concern after looking over my vehicle service records seeing that I have been faithful with taking car of my vehicle. Clearly it is a manufacturer issue and Audi is aware for is not backing their product! STAY AWAY and especially Eric Ponce who has been avoiding me after asking about the lawsuit and also asking me to Zelle him my diagnostic fee. More
by Alysia
Employees Worked With
Eric Ponce
March 16, 2022
Love this place easy to get to. All advisor I Have dealt with were very knowledgeable and pleasant to work with.. Work seem to be done to perfection . I’ve never had to come back All advisor I Have dealt with were very knowledgeable and pleasant to work with.. Work seem to be done to perfection . I’ve never had to come back because something was not done right. More
by Mommy Bright
Employees Worked With
James #1308, David Bonilla
January 06, 2022
There is no better dealership or service department around. The excellent staff, facilities, workmanship and experience make a typically unpleasant requirement extremely enjoyable! around. The excellent staff, facilities, workmanship and experience make a typically unpleasant requirement extremely enjoyable! More
by steveabrams123
Employees Worked With
Jorge Gomez, Tim Mettille, Jared Chaimukda, Andrew Berk, Eric Ponce, David Bonilla, Manny Arroyo
December 01, 2021
Every time I go for service , thats what I get, service. I have never been so glad i bought this car from FJ. I recommend FJ to everyone who needs a car. I have never been so glad i bought this car from FJ. I recommend FJ to everyone who needs a car. More
by Jerry
Employees Worked With
Tim Mettille, Jared Chaimukda, Andrew Berk, Eric Ponce, David Bonilla
