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Fletcher Jones Audi - Service Center

Chicago, IL

4.5
445 Reviews

445 Reviews of Fletcher Jones Audi - Service Center

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October 17, 2017

always a great experience Gerardo is fantastic.....takes care of anything..... I would recommend this place to anyone....always a great experience very smart....always o More

by Scott
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gerardo, Tim Mettille
Oct 24, 2017 -

Fletcher Jones Audi responded

Hi Scott, Thank you for leaving your feedback! We are pleased to hear that both Tim and Gerardo were able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us at any time! Dan Flood General Manager

October 17, 2017

Exceptional customer service Probably one of the best customer service experiences.,Juan was very attentive from the moment I dropped the car off until I picked it up.. More

by Carlos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis
Oct 18, 2017 -

Fletcher Jones Audi responded

Hi Carlos, Thank you for submitting a review! We're thrilled to hear that Juan provided you with a world-class experience. We hope to continue earning your 5 star reviews! Have a great night! Best Regards, Claire Rocco Guest Experience Advisor

October 09, 2017

Tony Prusak went above & beyond, When I needed a new key cover for my driver side door, Tony put in a rush order from parts, got it painted and installed within 24 hours. More

by Allan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Prusak
Oct 13, 2017 -

Fletcher Jones Audi responded

Hi Allan, Thank you for taking the time to leave us your feedback! We're pleased to see we were able to earn your 5-star rating! We're happy to hear that Tony was able to assist you in replacing and reinstalling your new key cover! If any questions arise, please do not hesitate to contact us!

October 06, 2017

Great experience All encounters with the Audi service team have been great. The Audi service center is always a great experience, I look forward to visiting each time More

by Waltb1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerardo Negrete
Oct 06, 2017 -

Fletcher Jones Audi responded

Hi Waltb1, Thank you for leaving us your feedback! We are pleased to hear that Gerardo was able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are here to help and look forward to assisting you in the future!

October 04, 2017

repair excellent service, top notch follow up, and overall great experience. Well done Tony and the Fletcher Jones Team. I would definitely return for serv More

by Bwberg77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Prusak
Oct 06, 2017 -

Fletcher Jones Audi responded

Hi Bwberg77, Thank you for leaving your feedback! We are pleased to hear that Tony was able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining our high standards. If any questions arise, please don't hesitate to contact us at any time!

October 03, 2017

A4 Service and Wheel Align Very clean facility. Speedy attention during drop off, speedy attention during pick up. Gave me a loaner without hassle. Waiting area is lovely. Will More

by Protz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Gonzalez
Oct 04, 2017 -

Fletcher Jones Audi responded

Hi Zak, Thank you for your feedback! We are thrilled that your recent service experience was satisfactory. I tried to follow up with you this morning to touch basis on how we can further improve to earn top marks across the board. If you need my assistance or would like to share further feedback, I'm available M-F, 9am-6pm. I've left you a voicemail with my contact information. Have a great rest of your week! Best Regards, Claire Rocco Guest Experience Advisor

Oct 24, 2017 -

Fletcher Jones Audi responded

Hi Protz, Thank you for sharing your service feedback with us! We are pleased to hear that William was great to work with and was able to earn your 5-star rating. We greatly appreciate your loyalty. This is what we like to hear in regards to not only our sales team but service as well. If any questions arise, please do not hesitate to reach out and we look forward to working with you again in the future! Dan Flood General Manager

October 02, 2017

Great service fast turnaround This is good place well organized always get good service thank you very much. I am very happy with options of getting a loaner car More

by Spike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
FJ Management
Oct 07, 2017 -

Fletcher Jones Audi responded

Hi Spike, Thank you for sharing your feedback! We are pleased to see that we were able to earn your 5-star rating as we always strive to provide the world-class guest experience. If any questions arise, please reach out and we look forward to working with you again in the future!

September 30, 2017

Always a pleasure Every time I’m greeted by Tim I know I will receive the highest quality of service that will have me out the door quickly with a minimum of delays. H More

by Wehay20
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tim Mettille
Oct 07, 2017 -

Fletcher Jones Audi responded

Hi Wehay20, Thank you for leaving your feedback! We are pleased to hear that Tim was able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are here to help and appreciate your recommendation to others!

September 27, 2017

Annual service The service center is like going to a 4 star resort. I was given amazing amount of attention from the moment I arrive & treated like everything I said More

by HHR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Mettille
Sep 27, 2017 -

Fletcher Jones Audi responded

Hi HHR, Thank you for taking the time to leave us your feedback! We are pleased to see that we were able to earn your 5-star rating as we always strive to provide the world-class guest experience. We're also very happy to hear that the Service center treated you like a 4-star resort would! We look forward to working with you again in the future and if any questions arise, please reach out. We are always happy to assist.

September 23, 2017

Great service The service coordinator was great. Courtesy car was available and very clean. They called when the car was ready. Everything worked really well. The p More

by Sal
Recommend Dealer
Yes
Employees Worked With
Tim Mettille
Sep 27, 2017 -

Fletcher Jones Audi responded

Hi Sal, Thank you for taking the time to leave us your feedback! We're pleased to see Tim was able to earn your 5-star rating as we always strive to provide the world-class guest experience whether you’re buying a new car or just coming in for service. We look forward to working with you again in the future and if any questions arise, please reach out! We're always here for you!

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