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Fletcher Jones Audi - Service Center

Chicago, IL

4.5
445 Reviews

445 Reviews of Fletcher Jones Audi - Service Center

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December 13, 2017

Exceptional Service For Minor Repair Scheduled a same day appointment to replace a headlight bulb. The service team was efficient, personable and professional. The work was completed in a More

by ken1955
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudolfo Medina
Dec 20, 2017 -

Fletcher Jones Audi responded

Hi Ken1955, Thank you for leaving your feedback! We are pleased to hear that Rudolfo was able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us at any time! Dan Flood General Manager

December 10, 2017

Great experience! Friendly, knowledgeable staff. Kept me updated on how the service on my car was progressing. He made me feel as if I was his only client. More

by Island
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Rajchel
Dec 11, 2017 -

Fletcher Jones Audi responded

Hi Island, Thank you for sharing your service feedback with us! We are pleased to hear that Andrew was great to work with and was able to earn your 5-star rating. This is what we like to hear in regards to not only our sales team but service as well. If any questions arise, please do not hesitate to reach out and we look forward to working with you again in the future! Dan Flood General Manager

November 28, 2017

Amazing Jorge really made the process easy; he kept me updated through out the day. He’s one of the best I’ve worked with in service. However, The whole team More

by Tiaj2315
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Gomez
Dec 11, 2017 -

Fletcher Jones Audi responded

Hi Tiaj2315, Thank you for leaving your feedback! We are pleased to hear that Jorge and the rest of our team were able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining our high standards. If any questions arise, please don't hesitate to contact us. We are here to help! Dan Flood General Manager

November 25, 2017

Friendly They said via Text that my car would be ready at noon and when we returned it wasn’t actually ready until 30 minutes later but otherwise service was e More

by jameegi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Gonzalez, Tim Mettille
Nov 27, 2017 -

Fletcher Jones Audi responded

Dear Jameegi, Thank you for trusting Fletcher Jones Audi for the maintenance and repair of your vehicle. We do our best in providing accurate time estimates and we are appreciative of your kindness when we are slightly off the mark. We are thrilled that service was excellent, otherwise. If I can be of assistance, please feel free to reach out to me. I'm happy to assist. Best Regards, Claire Rocco Guest Experience Advisor (312)628-4414

November 21, 2017

Great service Excellent in all areas. Work done well and on time. Very comfortable waiting area with food, beverages and ample space to work or relax. Would defini More

by Steve21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Mettille
Dec 11, 2017 -

Fletcher Jones Audi responded

Hi Steve21, Thank you for leaving your feedback! We are pleased to hear that Tim was able to provide you the Fletcher Jones Difference. This is what we like to hear in regards to not only our sales team but service as well. If any questions arise, please do not hesitate to reach out and we look forward to working with you again in the future! Dan Flood General Manager

November 17, 2017

Top notch My experience with all the people at Fletcher Jones was fantastic. It could not have been better. Mandi was very polite and friendly over the phone an More

by AudiA6forme
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Mettille, Mandi Mancilla
Dec 11, 2017 -

Fletcher Jones Audi responded

Hi AudiA6forme, Thank you for sharing your service feedback with us! We are pleased to hear that both Mandi and Tim were both great to work with and was able to earn your 5-star rating. This is what we like to hear in regards to not only our sales team but service as well. If any questions arise, please do not hesitate to reach out and we look forward to working with you again in the future! Dan Flood General Manager

November 02, 2017

Incredibly Helpful / Efficient Received all of the maintenance that I needed within a business day. Tim was great to work with, as he kept me informed throughout the process and wa More

by J. Hughes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Mettille
Nov 13, 2017 -

Fletcher Jones Audi responded

Hi J. Hughes, Thank you for sharing your service feedback with us! We are pleased to hear that Tim was great to work with and was able to earn your 5-star rating. This is what we like to hear in regards to not only our sales team but service as well. If any questions arise, please do not hesitate to reach out and we look forward to working with you again in the future! Dan Flood General Manager

October 27, 2017

Excellent maintenance service Juan Vargas’ customer Service was outstanding. Kept me informed all times. Made sure all was checked before returning the vehicle. the odor problem wa More

by Mste
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Vargas
Oct 31, 2017 -

Fletcher Jones Audi responded

Dear Mste, Thank you for submitting a glowing review in regards to Juan Vargas' customer service. Our associates work hard to provide our guests with an exceptional experience across the board and I'm thrilled to hear that Juan delivered. We look forward to your next visit! Have a great night! Best, Claire Rocco Guest Experience Advisor

October 26, 2017

Great service I was very pleased with your operation. Very efficient. Will recommend and will return for service. Love the drop off service. Thank you for your kind More

by Joseph Mejia
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andrew
Nov 13, 2017 -

Fletcher Jones Audi responded

Hi Joseph, Thank you for taking the time to share your feedback! We're very happy to hear that we were able to earn your 5-star rating! If any questions arise, please do not hesitate to contact us at any time! We're always here to help! Dan Flood General Manager

October 18, 2017

Amazing service! The staff is very courteous and accommodating. I feel like a VIP when I visit this Audi Service Center. They are always ready to serve me so I can be More

by Maritza D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy
Oct 24, 2017 -

Fletcher Jones Audi responded

Hi Maritza, Thank you for sharing your service feedback with us! We are pleased to hear that Rudy was great to work with and was able to earn your 5-star rating. This is what we like to hear in regards to not only our sales team but service as well. If any questions arise, please do not hesitate to reach out and we look forward to working with you again in the future! Dan Flood General Manager

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