Fletcher Jones Audi - Service Center

Great Service! Rodolfo really took care of me. I was very impressed by the quick service and pleasant experience when working with Mr. Rodolfo Medina yesterday. I discovered a nail in the side wall I was very impressed by the quick service and pleasant experience when working with Mr. Rodolfo Medina yesterday. I discovered a nail in the side wall of my new Q7's tire. I immediately took my car over to the Service Center without an appointment. I was in and out in an hour and 15 minutes with a brand new tire (covered under warranty). I will have no hesitation to return to Fletcher Jones for my Audi Service at any time. More

Fantastic care and service. Rudi was Great! Helpful and Rudi helped save me a few dollars with a voucher. We reviewed my warranty and my previous visit that recommended we get new front brakes Helpful and Rudi helped save me a few dollars with a voucher. We reviewed my warranty and my previous visit that recommended we get new front brakes again. More

Excellent experience Very efficient service team. I was very pleased with the considerate attention from Tony who arranged for my ride to and from work. I have already rec Very efficient service team. I was very pleased with the considerate attention from Tony who arranged for my ride to and from work. I have already recommended you to my colleagues. More

Scheduled Service and Recall Items I was very happy with my service experience at Fletcher Jones Audi. William, my service tech was prompt, professional and courteous. Thanks for great I was very happy with my service experience at Fletcher Jones Audi. William, my service tech was prompt, professional and courteous. Thanks for great customer service. More

Online appt, consistent servcie Tony was there when I arrived, he checked for recalls, took a look at my Q5, and kept in touch with progress. The report card is great, my Q5 was even Tony was there when I arrived, he checked for recalls, took a look at my Q5, and kept in touch with progress. The report card is great, my Q5 was even ready early. Having a clean Q5 to drive away in was great. More

Easy job but took some time We discovered a leak on our garage floor, found out it was cooling fluid. Took it in right away, they had to order the part, somehow took two days and We discovered a leak on our garage floor, found out it was cooling fluid. Took it in right away, they had to order the part, somehow took two days and then so late the third day we went the next day to pick it up. No loaners available but I guess I understand that when you don't book in advance! More

Service Rep Service Representative, William Gonzalez was awesome! He went above and beyond. I would prefer working with him anytime I come in for service because Service Representative, William Gonzalez was awesome! He went above and beyond. I would prefer working with him anytime I come in for service because he was friendly and professional. More

Excellence from all departments! My salesperson, Channing, consistently has gone above and beyond to help me with my concerns. My service writer, Tony, was well informed about my veh My salesperson, Channing, consistently has gone above and beyond to help me with my concerns. My service writer, Tony, was well informed about my vehicle and gave me useful info about the operation of my very new car, and arranged for a repair manager to explain more about the car to me since it does operate differently than my prior Q5, I am very please with the concern of the repair shop staff. Thank you! More

They deliver what they promise Great, friendly service. We knew what to expect. We replaced a cracked windshield which cannot be avoided in Chicago. We had pleasant shuttle servi Great, friendly service. We knew what to expect. We replaced a cracked windshield which cannot be avoided in Chicago. We had pleasant shuttle service. Thank you. More

Excellent Service Came in for service on my car, Rudy was extremely helpful, speedy, and very very polite. I really appareciafe his help and would definitely come back Came in for service on my car, Rudy was extremely helpful, speedy, and very very polite. I really appareciafe his help and would definitely come back for service here! Highly recommend!! More