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Fletcher Jones Audi - Service Center

Chicago, IL

4.5
445 Reviews

445 Reviews of Fletcher Jones Audi - Service Center

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November 08, 2022

Failed emission test. .Brought car in without an appointment and work was completed as promised. More

by Cis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elias, Tim Mettille, Nicole Rivera
Nov 08, 2022 -

Fletcher Jones Audi responded

Hi Cis, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. It brings us so much joy hearing our team went above and beyond with getting your vehicle in tip-top shape and returned to you all within a timely manner. We're looking forward to serving you for many years to come and are here to help should you need us. Best Wishes, Your Friends and Family at Fletcher Jones Audi

November 01, 2022

I received excellent service. My warning light went on Sunday and I was able to get car serviced next day More

by steingoldlaw
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tim Mettille
Nov 02, 2022 -

Fletcher Jones Audi responded

Hi steingoldlaw, Thank you for the 5-star rating! Our team is delighted to hear about your exceptional service experience. Guest satisfaction is our highest priority and we thankful for your kind feedback. We look forward to seeing you at your next scheduled visit. Best wishes, Your Friends and Family at Audi Fletcher Jones

October 21, 2022

Fletcher-Jones epitomizes all things customer service. Every service experiance I've had with F-J has been excellent. It was easy to book an appointment that met my schedule. I was promptly met and direct More

by ScottPhillipsPR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Gomez, Dave Donnelley
Oct 22, 2022 -

Fletcher Jones Audi responded

Hi Scott, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during all your service visits and appreciate you complementing our level of service. We look forward to serving you for many years to come! Kind Regards, Your Friends and Family at Fletcher Jones Audi

September 21, 2022

I have been a customer of FJ Audi for many years. They are responsive, excellent at diagnosing an issue, and extremely trustworthy. I would highly recommend them to anyone. As with anything in life, More

by V.R. Nita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sevando Lopez, Tim Mettille, Dan Flood, Brandon Moore, Kayla Hollingsworth
Sep 22, 2022 -

Fletcher Jones Audi responded

Hi V.R. Nita, Having the opportunity to share our passion and commitment to Audi with an amazing guest like yourself is truly a treat! Thank you for allowing us the privilege to earn your business and attend to your service needs! We are truly flattered to have such heartfelt recommendations and look forward to working with you for many years to come! Kind Regards, Your Friends and Family at Fletcher Jones Audi

September 17, 2022

Very reliable service and good communication with all the people involved in the annual check-up of my car. The staff is attentive and thorough in keeping my car in good condition. The repairs were More

by tlcaufield
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve, Romeo , Tim Mettille
Sep 18, 2022 -

tlcaufield responded

I have always had excellent service at Audi. I love the car.

Sep 19, 2022 -

tlcaufield responded

Excellent and caring service.

Sep 21, 2022 -

Fletcher Jones Audi responded

Hi tlcaufield, Thank you so much for your awesome review and 5-star rating! Your wonderful rating reflects our mission, delivering world-class service experiences! We strive to be the best dealership and glad to hear we could help get your car in tip-top shape. We look forward to serving you for many years to come! All the best, Your Friends and Family at Fletcher Jones Audi

September 11, 2022

Excellent Customer service and all Recall repair were made very professional, also great advice of what needed to be done More

by George
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Arroyo
Sep 12, 2022 -

Fletcher Jones Audi responded

Hello George, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. Our team is looking forward to serving you for many years to come and are here to help should you need us. Take Care, Your Friends and Family at Fletcher Jones Audi

August 31, 2022

Always have a great costumer experience when working with Eric. Everyone is very helpful & focused on what i need More

by Goni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Ponce
Sep 01, 2022 -

Fletcher Jones Audi responded

Hi Goni, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit with Eric and appreciate you complimenting our level of professionalism. We'll be sure to pass along the kind words expressed on your behalf. Our team is looking forward to serving you for many years to come and are here to help should you need us. All the Best, Your Friends and Family at Fletcher Jones Audi

June 25, 2022

I was truly impressed with my overall experience at Fletcher Jones Audi. Service Manager, Manny Arroyo was extremely helpful & professional. He kept me completely updated on all services being performe More

by Mw22626
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Arroyo
Jun 27, 2022 -

Fletcher Jones Audi responded

Hi there! Thank you so much for taking the time to share about your recent service visit with us! We are so pleased to hear about the excellent experience Manny and the rest of our service team has provided you! Please don't hesitate to contact us should you have any questions or concerns. Take care, Your friends and family at Fletcher Jones Audi

June 19, 2022

Having used this facility for going on 30 years, this visit was just as good as all the rest. There hasn’t been a single issue in 30 years. More

by rstonecipherR786632r
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Bonilla
Jun 20, 2022 -

Fletcher Jones Audi responded

Hi there! Thank you so much for your business and loyalty! We are so grateful to have such valued guests such as yourself. Please don't hesitate to contact us should you have any questions or concerns! Take care, Your friends and family at Fletcher Jones Audi

April 07, 2022

Came in for all four wheels to be painted or coated from Chrome to Black. Excellent results my S5 Cabriolet really has a sportier edge. Thnx for your expertise Mr Andrew Berk. Oh so satisfied Mr D Ashford More

by Derrick Ashford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Berk
Apr 10, 2022 -

Fletcher Jones Audi responded

Hi Derrick! Thank you so much for taking the time to share your experience with us! We truly value your business and look forward to welcoming you back soon! Take care, Your friends and family at Fletcher Jones Audi