Fletcher Jones Audi - Service Center

Maintenance Overall good service. They were able to price match my tires which I was very happy about. I always have good service with this dealership. Overall good service. They were able to price match my tires which I was very happy about. I always have good service with this dealership. More

Great service experience I brought my car in for a courtesy inspection and new wiper blades in preparation for an upcoming road trip. Calvin recommended doing the 25K service I brought my car in for a courtesy inspection and new wiper blades in preparation for an upcoming road trip. Calvin recommended doing the 25K service as well since I was within 60 days of the 1-year mark since my last service. Everything was done on time and Calvin communicated everything to me in a clear and professional manner. He was also able to procure a touch up paint kit for me as I requested. The only issue was a bit of a wait when dropping off my vehicle due to another customer ahead of me and only one service agent working. More

Phone Jack I had a relatively minor issue with the phone jack and it's ability to charge. My expectation was that the problem would be covered under warranty as I had a relatively minor issue with the phone jack and it's ability to charge. My expectation was that the problem would be covered under warranty as the car is still under the original Audi plan. The issue ended-up being a little more nuanced but Tony Prusak spent a proportionally long period of time with me to make sure he had all the facts and could find a solution satisfactory to me as a Fletcher Jones service department customer. In the end, Tony made a judgment call and reimbursed me for the part. The transaction was under $90 but the goodwill and customer service went a long way with me. It was the right thing to do given circumstances and the gesture will ensure that I continue to use Fletcher for my service needs. Thanks Tony! Regards - Bob More

Gerardo did an excellent job. On top of everything and trying the best to accommodate my needs.I am highly satisfied with the service. Thanks did an excellent job. On top of everything and trying the best to accommodate my needs.I am highly satisfied with the service. Thanks More

Oil change Audi express oil change, scheduled 15 min before appointment, in and out, communication by phone and email when job finished. Thank you for a coran c Audi express oil change, scheduled 15 min before appointment, in and out, communication by phone and email when job finished. Thank you for a coran car! More

Great service, always. The Fletcher Jones service center is so convenient and well run. Rudy, my service specialist, was very professional, efficient and friendly. It's ve The Fletcher Jones service center is so convenient and well run. Rudy, my service specialist, was very professional, efficient and friendly. It's very easy to drop the car off for the service appointment, and my loaner car was ready and waiting for me. Upon completion of the service, my car was promptly returned, cleaned and ready to go. The service desks and waiting area are very comfortable, with places to plug in and work or lounge to read or browse your tablet. There's a great coffee/food bar, too. All in all, a very, very good experience. More

Professional as I have come to expect Fletcher Jones has always been top notch in customer service from sales to service. We have bought 2 Audi's from them and have both of them serviced Fletcher Jones has always been top notch in customer service from sales to service. We have bought 2 Audi's from them and have both of them serviced as well. The team is always professional, thorough, and friendly. More

ALWAYS SUPERB Thanks very much to all at Audu Plan ahead and one is welcomed. Suggestions are made and all work is timely and with excellent communication EXCEL Thanks very much to all at Audu Plan ahead and one is welcomed. Suggestions are made and all work is timely and with excellent communication EXCELLENT More

Check up Diagnosed problem and informed me of the issue that needed repair. Texeted and emailed me of the plan to fix and when it would be ready. Diagnosed problem and informed me of the issue that needed repair. Texeted and emailed me of the plan to fix and when it would be ready. More