Fletcher Jones Audi - Service Center

Service review Dealership was clean, accommodating and easy to manage. Staff was friendly and helpful. I had an enjoyable visit. Rudy kept me informed on status of Dealership was clean, accommodating and easy to manage. Staff was friendly and helpful. I had an enjoyable visit. Rudy kept me informed on status of car. More

Air Bag Recall It was a replacement airbag recall , it was a pleasant experience. I received a loaner. All things reported afterwards would be great to fix, Thank yo It was a replacement airbag recall , it was a pleasant experience. I received a loaner. All things reported afterwards would be great to fix, Thank you More

Very courteous and professional. The team found my problem and fixed it correctly the first time. I had them do a detail on the car. It looked better than when I received it from the The team found my problem and fixed it correctly the first time. I had them do a detail on the car. It looked better than when I received it from the salesman. More

Fletcher Jones The only place in the city I go to for service or buying a new vehicle. The best customer service, responsive and always friendly. They always tell me The only place in the city I go to for service or buying a new vehicle. The best customer service, responsive and always friendly. They always tell me that they enjoy working with me which I love to hear! I’m in sales so am critical of customer service and have never been disappointed. More

Car detail Having my car detailed here really made me feel like it was brand new again. They really pay attention to even the smallest things. I'll be coming bac Having my car detailed here really made me feel like it was brand new again. They really pay attention to even the smallest things. I'll be coming back. I get my car detailed every season. More

Good service good price good management I tell everyone to check Fletcher Jones Audi price First before go anywhere else I will be going there more in future good price good management I tell everyone to check Fletcher Jones Audi price First before go anywhere else I will be going there more in future Thanks More

insightful and precise New service facility has a location only near-north residents can love, but setup is good: clean, efficient, enough staff to enable logistics. Althoug New service facility has a location only near-north residents can love, but setup is good: clean, efficient, enough staff to enable logistics. Although some staff seem to be constantly stressed, anxious or busy in multiple directions, this may reflect merely the testosterone-saturated car world. In the service section, Tim Mettille is outstanding: forthcoming, organized, precise, responsive. Managers might pay a visit to Audi in Highland Park to get a few customer service tips. More

Great customer service I love this dealership customer service, it is the best. They are a little slow with giving you a loaner vehicle and processing that paper work but t I love this dealership customer service, it is the best. They are a little slow with giving you a loaner vehicle and processing that paper work but they are very meticulous and strive for perfection in every interaction. Although giving me my loaner vehicle almost made me upgrade my current car. But overall the service was very good and my car runs smoother after the service was completed. More

Maintenance Overall good service. They were able to price match my tires which I was very happy about. I always have good service with this dealership. Overall good service. They were able to price match my tires which I was very happy about. I always have good service with this dealership. More

Great service experience I brought my car in for a courtesy inspection and new wiper blades in preparation for an upcoming road trip. Calvin recommended doing the 25K service I brought my car in for a courtesy inspection and new wiper blades in preparation for an upcoming road trip. Calvin recommended doing the 25K service as well since I was within 60 days of the 1-year mark since my last service. Everything was done on time and Calvin communicated everything to me in a clear and professional manner. He was also able to procure a touch up paint kit for me as I requested. The only issue was a bit of a wait when dropping off my vehicle due to another customer ahead of me and only one service agent working. More