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Fletcher Jones Audi - Service Center

Chicago, IL

4.5
445 Reviews

445 Reviews of Fletcher Jones Audi - Service Center

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December 07, 2018

Great service Careful and attentive service, explained the problem and provided prompt solution. Did not try selling products or suggest unneeded services. Followed More

by Chris G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Servando Lopez
Dec 10, 2018 -

Fletcher Jones Audi responded

Hello Chris, Thank you for choosing Fletcher Jones Audi. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Dan Flood General Manager

December 06, 2018

Always excellent service. Nothing new here. Every service experience with Fletcher Jones Audi has been exceptional. I've been getting my car serviced there for over five years. More

by KenNave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Mettille
Dec 10, 2018 -

Fletcher Jones Audi responded

Hi Ken, Guest satisfaction and loyalty is important to us, and truly pleased to know our Audi team provides you with exceptional service. Thanks for taking the time to share your insight and we look forward to having you as part of our Fletcher Jones family for many years to come. Please don't hesitate to contact me if I can ever be of assistance. Sincerely, Kimberlee Camargo Fletcher Jones Management

December 01, 2018

First Audi Service We received excellent service from Calvin on our first visit in with our 2018 Q5. There were a few recalls that were taken care of as well as oil chan More

by 2AudiFamily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calvin Dacanay
Dec 03, 2018 -

Fletcher Jones Audi responded

Hello, Thank you for choosing Fletcher Jones Audi. Your feedback is greatly appreciated. It is great to hear that Calvin continues to exceed the level of your expectations by treating you and your vehicle with the greatest care. Please let us know if we can be of any further assistance to you now or in the future. Best, Dan Flood General Manager

November 30, 2018

Great Service Jorge helped me out with everything I needed and answered all of my questions. He even went out of his way to provide me with some quotes for accesso More

by perql8r
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Gomez
Dec 03, 2018 -

Fletcher Jones Audi responded

Hello, Thank you for your choosing Fletcher Jones Audi and for taking the time to share your valuable feedback. It is great to hear that Jorge continues to exceed the level of your expectations by treating you and your vehicle with the greatest care. As always, please let us know if we can assist you further. Best, Dan Flood General Manager

November 28, 2018

great service Jorge promised to get me in and out quickly and kept his word, Everyone was friendly and made the experience as painless as possible. Facilities ar More

by audilover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Gomez
Nov 29, 2018 -

Fletcher Jones Audi responded

Hello, Thank you for choosing Fletcher Jones Audi. It is great to hear that Jorge continues to exceed the level of your expectations by treating you and your vehicle with the greatest care.Please let us know if we can be of any further assistance to you now or in the future. Best, Dan Flood General Manager

November 19, 2018

Ray is awesome! This was concierge service at its best. Being able to stay in contact via text or phone is great. Ray was super responsive and worked with me every More

by Laurenivy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Powell
Nov 20, 2018 -

Fletcher Jones Audi responded

Hello Laurenivy, Thank you for your kind words and feedback regarding your visit with Ray!! Guest satisfaction is important to us and curious to know what areas you feel we could improve upon to provide you and all of our guests with five star service. I look forward to speaking with you. My direct line is 949-718-6532 Kind regards, Kimberlee Camargo Fletcher Jones Management West

November 14, 2018

Easy in, easy out Tim made the experience seamless and transparent, great job. Waiting room was nice and had wifi, coffee, desk, and I was able to get some work done wh More

by fengcity
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Mettille
Nov 15, 2018 -

Fletcher Jones Audi responded

Hello, Thank you for choosing Fletcher Jones Audi and for taking the time to share your valuable feedback. It is great to hear that Tim continues to exceed the level of your expectations by treating you and your vehicle with the greatest care. As always, please let us know if we can assist you further. Best, Dan Flood General Manager

November 14, 2018

Great customer experience I did my 55k maintenance at Fletcher Jones Audi yesterday. The service was seamless, everything worked like clock-work and before I knew it, the car w More

by TTguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Gotangco
Nov 15, 2018 -

Fletcher Jones Audi responded

Hi TTguy, Thank you taking the time to share your experience with Joshua. We are pleased to know of the seamless visit he did provide you and truly look forward to working with you for many years to come. Kind regards, Kimberlee Camargo Fletcher Jones Management West

Nov 15, 2018 -

Fletcher Jones Audi responded

Hello TTguy, I am so happy to hear that your recent service visit with Joshua went seamless. Should you have any additional feedback for us please do contact me directly at 949 718-6426 We look forward to seeing you again the future. Sincerely, Tamara LeForbes Flecher Jones Management

September 28, 2018

Excellent Service, Pleasant Experience The service department is always professional and pleasant. The service facility on Elston Avenue is top notch and convenient. Fletcher Jones Audi tru More

by ronjaco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Gotangco
Oct 03, 2018 -

Fletcher Jones Audi responded

Hello, Thank you for your loyalty toward Fletcher Jones Audi and for taking the time to share your valuable feedback. It is great to hear that Joshua continues to exceed the level of your expectations by treating you and your vehicle with the greatest care. As always, please let us know if we can assist you further. Best Regards, Dan Flood General Manager

September 28, 2018

Great Sevice Experience! Had to bring my car in to have a tire replaced and loved how I was sent a detailed report of everything they checked on my car along with a summary of More

by Pandora
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
S. Lopez and the two great shuttle drivers whose names I didn't get
Oct 03, 2018 -

Fletcher Jones Audi responded

Hi Pandora, Thank you so much for taking the time to reach out to us and leave such a pleasant review! It is a pleasure to hear that you and your vehicle were treated with the upmost care! If any questions arise, please don't hesitate to contact us. We are always here to help! Best Regards, Dan Flood General Manager

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