Fletcher Jones Audi - Service Center

Customer focused Fletcher Jones service center is a state of the art place that truly caters to their customers. I specially liked that they provided an uber coupon to Fletcher Jones service center is a state of the art place that truly caters to their customers. I specially liked that they provided an uber coupon to make it easier to go back and forth. More

Excellent service The only way they could have made my service appointment any easier is if they came to my home and serviced my car in my garage. Easy drop-off, they The only way they could have made my service appointment any easier is if they came to my home and serviced my car in my garage. Easy drop-off, they give you a voucher for Uber both ways, easy pickup, etc. Everyone was friendly and professional. More

Maintenance Experience I recently visited the Audi service center on Elston Ave for a scheduled maintenance. The service level was excellent as always. My rep Rudy couldn't I recently visited the Audi service center on Elston Ave for a scheduled maintenance. The service level was excellent as always. My rep Rudy couldn't have been more accommodating during my visit. More

10k service Gerardo made it a great service experience. Follow through was great. Communication was excellent. I come from a customer service background and set s Gerardo made it a great service experience. Follow through was great. Communication was excellent. I come from a customer service background and set service as the standard for returning to an establishment. I will continue to recommend Fletcher Jones. More

Service Center is Awesome The Fletcher Jones Service Center has been a wonderful find for me. My new Audi Q5 was bought in the greater Chicago area, but this service center is The Fletcher Jones Service Center has been a wonderful find for me. My new Audi Q5 was bought in the greater Chicago area, but this service center is much closer to where I live. I first used the service center when I found my back lights were not working properly and I needed immediate help. They took me in and made the repair, thus becoming my "go-to" service center. I have gone back since and have been equally pleased with the service, response, and professionalism. Kudos to Servando Lopez, Assistant Service Manager, who has become my contact. More

Great service . Brought my car in for service I was greeted right away they had a loaner ready for me. Ran some errands couple of hours later the car was ready cle . Brought my car in for service I was greeted right away they had a loaner ready for me. Ran some errands couple of hours later the car was ready clean all the work was done the service writer showed me some tech tricks . All good More

Solid but Pricey Fletcher Jones is consistently friendly and helpful. Every time I’ve come in they’ve been more than accommodating and helped me with any issues I have Fletcher Jones is consistently friendly and helpful. Every time I’ve come in they’ve been more than accommodating and helped me with any issues I have. My only problem is any time I come in for something scheduled they try and sell me more, which I generally will take their advice, however I’m not sure how necessary it is. The staff is great and I respect their sales culture, however it’d be cool not to leave down $500-1k every time I go in for something “routine”. On top of this, I went in 2 months before for a checkup which said my battery was in great shape. Less than 2 months later I’m calling roadside for a jump because it’s actually dead. Sometimes it feels like FJ is selling me what they can and letting me come back to sell more. I bought my Audi in the suburbs and often consider switching back due to the pricing. More

Great Service! Service was fast and easy. Very helpful. Took care of all my needs. All service that as done was explained and detailed. Would definitely recommend. Service was fast and easy. Very helpful. Took care of all my needs. All service that as done was explained and detailed. Would definitely recommend. More

Excellent service Gerardo was very helpful. He is professional, we walked thru my concerns, discussed the epected time for the repair and kept me completely informed. Gerardo was very helpful. He is professional, we walked thru my concerns, discussed the epected time for the repair and kept me completely informed. When i came to pick up my vehicle he also helped expedite the process. More

Helped my wife with a check engine light on her AUDI My wifes A4 had a check engine light, and Tim walked her through it with the correct steps to fix the problem. We are lifetime customers. My wifes A4 had a check engine light, and Tim walked her through it with the correct steps to fix the problem. We are lifetime customers. More