Fletcher Jones Audi - Service Center

Auto Service My initial service dialog was solid and the email inspection update findings enabled me to understand what was recommended for required and not so imm My initial service dialog was solid and the email inspection update findings enabled me to understand what was recommended for required and not so immediate service repairs and updates. More

Great service department The Audi service department was top notch. I was able to get my car in for service that same day. I stayed and waited for my car to be serviced and wa The Audi service department was top notch. I was able to get my car in for service that same day. I stayed and waited for my car to be serviced and was kept informed during the process. The waiting area is very nice and spacious. My whole experience from start to finish was pleasant. More

Service Excellent customer service from start to finish. Very easy process of getting my car serviced. As usual J. Gotangco was exceptional and made the proc Excellent customer service from start to finish. Very easy process of getting my car serviced. As usual J. Gotangco was exceptional and made the process very easy. More

Customer Service From the time I arrived and drop off my vehicle and received my loaner was exceptionally quick. Tony took the time to explain my car issues to me and From the time I arrived and drop off my vehicle and received my loaner was exceptionally quick. Tony took the time to explain my car issues to me and give me suggestions. More

Excellent Service Gerardo Negrete was excellent in solving my problem. Two tires were damaged and replaced under my Tire and Wheel insurance purchased when I acquired Gerardo Negrete was excellent in solving my problem. Two tires were damaged and replaced under my Tire and Wheel insurance purchased when I acquired my A4 at Fletcher Jones. More

Run Flat Tire Bought a new Q7 Audi December 2018. come the other day I had a , left driver side rear and have no spare since I have run-flat tires. Found out run-fl Bought a new Q7 Audi December 2018. come the other day I had a , left driver side rear and have no spare since I have run-flat tires. Found out run-flat tires cannot be repaired had to buy a new tire They have or had a spare in stock. took it into their dealership and they replaced it with in 3 hours. fantastic! later on had another flat on the same Tire. So I went back to the dealership only to have to leave it overnight. They called me the next day and told me it was ready for pickup. they also gave me a loaner car. More

Andrew Rajchet Made everything OK! This was not the flawless service we are used to, The initial estimate of over $800.00 was outrageous. Some had actually been done last year when we s This was not the flawless service we are used to, The initial estimate of over $800.00 was outrageous. Some had actually been done last year when we spent $1,200 for an exchange of all fluids. My discussion with Andrew cleared everything up. The staff "forgot" to apply our coupon for the oil change. Come on guys! By the way, they forgot to reset my dash clock. You need to pay attention to small details or you will never get into Heaven. William R Swaim, MD Shana Lowitz More

Good service Uber vouchers is a nice touch - thank you. I will continue to use Fletcher Jones Audi for service for my A4 and will likely shop there for the next ca Uber vouchers is a nice touch - thank you. I will continue to use Fletcher Jones Audi for service for my A4 and will likely shop there for the next car. More

Exactly as expected, thankfully . My opinion is that when you reach the point in your life where you are driving a new Audi Q5 every 3 to 4 years you are entitled to expect a level . My opinion is that when you reach the point in your life where you are driving a new Audi Q5 every 3 to 4 years you are entitled to expect a level of comfort and professionalism when you take your vehicle in for service. Fletcher does not disappoint. The only downside to my experience was something completely out of everybody’s control: when I picked up my vehicle, another patron waiting for??? I’m guessing to pick up his vehicle? Was on the phone with a business associate and a raging at him at the top of his voice while using now vulgar language and punctuating each sentence with vulgar descriptors. The service staff were clearly uncomfortable in a likely I was the only other patron in the reception area. Otherwise, it went exactly as expected, naturally. More

safety recall 74D5 - Passenger Occupant Detection System dropped car off for a safety recall 74D5 - Passenger Occupant Detection System - no major issues with drop off and pick-up - it appears some plastic t dropped car off for a safety recall 74D5 - Passenger Occupant Detection System - no major issues with drop off and pick-up - it appears some plastic tabs (maybe from parts installation?) from the recall may have been left in the car on the floor - checking with the dealership to confirm More