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Fletcher Jones Audi - Service Center

Chicago, IL

4.5
445 Reviews

445 Reviews of Fletcher Jones Audi - Service Center

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December 26, 2023

Tony was really helpful and easy to work with. The pickup and drop off was process was quick and simple. More

by aquib
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony , Tim Mettille, Eric Ponce, Manny Arroyo, Erick Lopez, Kayla Hollingsworth, Jonathan Ayala, Nicole Rivera, Michael Krapf
December 08, 2023

Always a reliable experience. My service rep, Jonathan, was likable, efficient and on top of things. That’s been my usual experience over the last 6 years. More

by Tom.f
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Ayala
November 03, 2023

Do not bring your car here! If I could give this location fewer stars I would. My experience was terrible here. I would definitely never recommend them to any Audi owner. I bro More

by A Concerned Customer
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Mettille
October 17, 2023

I've been to this service center before, and while the wait time is long, you are made aware and you're provided with an Uber voucher to and from the service center. I've also waited at the center and wor More

by asanta112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Ayala
September 20, 2023

Great service went there for the first time with a vehicle I purchased from another dealer. They treated me well. More

by Claybod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Arroyo
August 05, 2023

Car came in for service. Quick repair, nice waiting area, but most importantly, great people. More

by Continue2serve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Ayala
June 02, 2023

I am so happy to have consulted a Credit Specialist. I had many negative items on my credit, (late payments, hard inquiries, collections, card debts) which kept my credit score from getting better (657, More

by dunharry26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Lopez
March 08, 2023

Nicole was excellent in assisting with my recent repair needs, very customer service driven. She has set the bar high! More

by Tpickens22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Rivera
Mar 09, 2023 -

Fletcher Jones Audi responded

Hi Tpickens22, Thank you for choosing Fletcher Jones Audi. It’s really rewarding hearing that Nicole was able to assist and provide you with outstanding service throughout your visit with us. Guest satisfaction is our highest priority, and we are thankful for your kind feedback. Our team of associates are looking forward to serving you for many years to come! All the Best, Your Friends and Family at Fletcher Jones Audi

More
March 03, 2023

Thanks again Eric to you and your team for the great service and kudos for keeping my car in good condition More

by dpryor88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Ponce
Mar 06, 2023 -

Fletcher Jones Audi responded

Hello dpryor88, Having the opportunity to share our passion and commitment to Audi with an amazing guest like yourself is truly a treat! Thank you for allowing Eric the privilege to earn your business and attend to your service needs! We are truly flattered to have such heartfelt recommendations and look forward to working with you for many years to come! All the Best, Your Friends and Family at Fletcher Jones Audi

More
January 11, 2023

Kayla in service was prompt and transparent with her communication. I will definitely recommend the service department to others. The level of professionalism and cleanliness of the service department More

by asn_ins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla Hollingsworth
Jan 12, 2023 -

Fletcher Jones Audi responded

Hi Asn_ins, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during all your service visit with Kayla and appreciate you complementing our level of service. We'll be sure to pass along the kind words expressed on your behalf. We look forward to serving you for many years to come! All the Best, Your Friends and Family at Fletcher Jones Audi

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Jan 13, 2023 -

asn_ins responded

I will definitely tell others about my experience with your dealership, especially the service department. You have a customer for life.

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