445 Reviews of Fletcher Jones Audi - Service Center
Tony was really helpful and easy to work with. The pickup and drop off was process was quick and simple. The pickup and drop off was process was quick and simple. More
Always a reliable experience. My service rep, Jonathan, was likable, efficient and on top of things. That’s been my usual experience over the last 6 years. My service rep, Jonathan, was likable, efficient and on top of things. That’s been my usual experience over the last 6 years. More
Do not bring your car here! If I could give this location fewer stars I would. My experience was terrible here. I would definitely never recommend them to any Audi owner. I bro If I could give this location fewer stars I would. My experience was terrible here. I would definitely never recommend them to any Audi owner. I brought my car to the service team to deal with an issue regarding my headlights and the car's computer alert module. Essentially, the system was alerting that all of my lights were out, however, multiple of them were still working and the alert was intermittent. When I brought the car in I was told that they would perform an inspection for 130$ in order to see if there was an issue with the computer system. While in their possession, they chose to lift my car to check the struts, shocks, and brake pads. They also informed me that some of my lightbulbs were out. Now you can understand my confusion when I explained my concerns were related to the car's computer and the inconsistent alerts. Per Tim, from the service office, the technician who was assigned to my vehicle then left for the day. At this time, no one was assigned to my car and I was given an estimate of 1907$ to fix a nondescript issue and 691$ to change all of my lightbulbs. That does not include the 9000$ of additional recommended fixes... Now you can imagine my surprise that they stated there were so many issues with a car that I had driven to the location for a single computer-based issue. Needless to say, I did not leave my car with them, paid the inspection fee, and picked up the same day. Overall, I paid 200$ to not receive a solution or diagnosis. I then brought my car to another Audi specialist who solved the issue in under 30 minutes. Turns out all of the lights were working, none were burned out, and the source of the issue was fuse that was out. Per Audi's website, this fuse cost approximately 9$. Overall, this was truly a terrible experience and I felt like I was taken advantage of. More
I've been to this service center before, and while the wait time is long, you are made aware and you're provided with an Uber voucher to and from the service center. I've also waited at the center and wor wait time is long, you are made aware and you're provided with an Uber voucher to and from the service center. I've also waited at the center and worked from there. The lobby/lounge area is nice, modern, comfortable with free coffee/espresso and some snacks. Wifi is also free. More
I am so happy to have consulted a Credit Specialist. I had many negative items on my credit, (late payments, hard inquiries, collections, card debts) which kept my credit score from getting better (657, I had many negative items on my credit, (late payments, hard inquiries, collections, card debts) which kept my credit score from getting better (657, 643 and 649. I could not access any loan so I started looking for ways to salvage my condition; I came across a 5 STAR REVIEW about JERRYLINK CREDIT GROUP on a credit forum. I looked them up and discovered they are highly rated. I contacted them via (jerrylinkgroup @ gmail . com). They helped me dispute all negative items and boosted my score to excellent across all three bureaus. Right now I have a clean profile with wonderful trade lines. I’m recommending their services to anyone in dire need of credit fix. More
Kayla in service was prompt and transparent with her communication. I will definitely recommend the service department to others. The level of professionalism and cleanliness of the service department communication. I will definitely recommend the service department to others. The level of professionalism and cleanliness of the service department was awesome. More