Fletcher Jones Audi - Service Center

Recall Maintenance Tim Mettille did a great job in my recent visit, which was primarily occasioned by a recall to address a front seat airbag issue on my A4. He helped m Tim Mettille did a great job in my recent visit, which was primarily occasioned by a recall to address a front seat airbag issue on my A4. He helped me navigate the process and was particularly attentive to personal concerns such as avoiding scented products in the interior of the car. Overall a very fine service operation, which I believe is the core of any dealership’s relationship with its customers. More

Excellent Customer Service Service agent, Tim Mettille was fantastic-great customer service! He updated me on my service throughout the day and explained everything in detail-Ve Service agent, Tim Mettille was fantastic-great customer service! He updated me on my service throughout the day and explained everything in detail-Very knowledgeable. More

Exceptional service and attention. I could not be more pleased or impressed with the personalized and attentive service which I received from Erick Lopez, Assistant Service Manager. He I could not be more pleased or impressed with the personalized and attentive service which I received from Erick Lopez, Assistant Service Manager. He listened to my service needs and repeated them back for confirmation, did followup reporting back of the findings, made additional recommendations and delivered the car back on time having fulfilled all of the service requirements. Excellent customer service. More

Yes Excellent experience and enjoyed working with your rep. Comfortable lounge and quite peaceful atmosphere. Parts sept was Also very helpful. Thanks and happy New Years. rep. Comfortable lounge and quite peaceful atmosphere. Parts sept was Also very helpful. Thanks and happy New Years. More

Excellent communication from Servando Lopez; timely completion of work. I appreciated that Fletcher-Jones matched the lower price quoted by Costco for replacem communication from Servando Lopez; timely completion of work. I appreciated that Fletcher-Jones matched the lower price quoted by Costco for replacement of my tires. More

My experience in the service department was amazing, I would highly recommend to everyone. They took my car found the problem and had it back in no time. would highly recommend to everyone. They took my car found the problem and had it back in no time. More

Always great service Fletcher Jones Audi is a fantastic dealership. Professional, friendly and competent. They always look out for the customer first. Based on our experie Fletcher Jones Audi is a fantastic dealership. Professional, friendly and competent. They always look out for the customer first. Based on our experience with the service department we would only consider a new car from Fletcher Jones! Tony is a great service manager. More

Tony Prusak is one of the finest and most profession I want to commend Tony Prusak for his knowledge, customer service, exceptional follow up, and professionalism. You are very lucky to have him and I f I want to commend Tony Prusak for his knowledge, customer service, exceptional follow up, and professionalism. You are very lucky to have him and I feel very fortunate every time I deal with him More

Excellence From the moment I walked in until the moment I returned to pick up my completely cleaned car, the service experience was great. Instant responses to t From the moment I walked in until the moment I returned to pick up my completely cleaned car, the service experience was great. Instant responses to texts, clear costs and scopes and personable service people make it awesome. I’ll definitely be back! More

Service was exceptional Josh Gotangco was very professional and courteous. Explained was to expect regarding my service and made recommendations regarding the Audi care plan. Josh Gotangco was very professional and courteous. Explained was to expect regarding my service and made recommendations regarding the Audi care plan. The vehicle was returned promptly and clean. Thank you for the great service More