Fletcher Jones Audi - Service Center

Very Good. Since the Cafe is close because of COVID-19, there is no security monitoring the merchandise on the floor. While I was waiting on my loaner car, I witnessed what appeared to be a customer steal there is no security monitoring the merchandise on the floor. While I was waiting on my loaner car, I witnessed what appeared to be a customer stealing merchandise from the racks. I informed my service advisor. More

Alex is a full contact information type of service individual. He made me feel like I was his only customer and focused on my vehicle, a 2007 Audi. Needed a little engine work. Alex will only fix wh individual. He made me feel like I was his only customer and focused on my vehicle, a 2007 Audi. Needed a little engine work. Alex will only fix what is in need of repair. He saved me a lot of money and he knew exactly what the car needed to run like new again. He also got a complimentary Uber back and forth. I did not need a loaner but was offered one. He made me feel special and he also directed me to Ryan Philbin at FJ Audi. We bought a car from Ryan. That was a tremendous experience and I highly recommend both of these individuals for vehicle assistance. Top-notch experts in their respective positions. More

My service experience was quick, efficient and seamless. In and out with my loaner in about 15 minutes. Pick up was equally quick and efficient. Facilities very clean, socially distanced with limited cont In and out with my loaner in about 15 minutes. Pick up was equally quick and efficient. Facilities very clean, socially distanced with limited contact. More

Excellent customer service friendly staff and great work done by the technicians. Good place for your vehicle to be serviced! Fast and efficient place of business. done by the technicians. Good place for your vehicle to be serviced! Fast and efficient place of business. More

Labor Hourly Billing 2013 Audi A4. Bought and service it at Fletcher Jones. Just picked up my car. Had it in for a steering issue. Service and employees were fine, as a 2013 Audi A4. Bought and service it at Fletcher Jones. Just picked up my car. Had it in for a steering issue. Service and employees were fine, as always and expected. No issues. However I was charged for 8 hours of labor. But, they actually only worked on my car for less than 4. They emailed the quote and we responded around 12:00 PM. Then they called and said it was ready by 4:00 PM This doesn't seem right. I realize that each task/repair takes x amount of hours and that that is what they charge for each specific task and it is all calculated into their costs, overhead and profit etc.... But, the labor was $ 1,800.00 when it should have been maybe $ 900.00 based purely on the time it took. Throw in the car wash etc.. Some how this seems to one of the reasons dealers get a bad wrap. I'm sorry the mechanic probably was very good and was able to complete the job fairly quickly and the service rep had nothing more to say other than that is the way it is and that is what they charge. Some how if they had run into a problem and it ended up taking longer I have a feeling they would have found a way to charge me. I would love to hear if others feel I am off base here. If I'm wrong okay. But it just doesn't seem right. I am starting to look at replacing my other car. (2008 Audi A4) I'm not sure I will be going to Fletcher Jones. J Mallerdino More

Excellent Customer Service The loaner was clean!!! Staff is very professional and provided detailed explanations. Love that they call, text, and email to reach me for follow-up. The loaner was clean!!! Staff is very professional and provided detailed explanations. Love that they call, text, and email to reach me for follow-up. More

Routine maintenance and oil change. I was advised of some other suggested maintenance items and their cost, and they were all addressed promptly. The car Wassink sparkling clean when I picked it up. some other suggested maintenance items and their cost, and they were all addressed promptly. The car Wassink sparkling clean when I picked it up. More

Highly recommend, always an exceptional experience. Work was done correctly the first time and in a timely fashion. Will be returning for all my future car needs. was done correctly the first time and in a timely fashion. Will be returning for all my future car needs. More

Car repairs are a big inconvenience to most people; FJ made it so much easier. Repairs were made in a timely fashion and the communication was superb. made it so much easier. Repairs were made in a timely fashion and the communication was superb. More

I was pleased that everyone wore a mask.All personnel I was pleased that everyone wore a mask. All personnel were polite and efficient. There were places to social distance and the work was done the day I was pleased that everyone wore a mask. All personnel were polite and efficient. There were places to social distance and the work was done the day I called and in less time than estimated. Thank you! More