Fletcher Jones Audi - Service Center

Eric Ponce xxxxing rocks!!! kept me up to speed through the entire service visit! Was able to go above and beyond! I requested for the possibility of my vehicle being done before the end of the day, Ponce the entire service visit! Was able to go above and beyond! I requested for the possibility of my vehicle being done before the end of the day, Ponce understood my urgency, he somehow made it happen! More

Worst service experience in my life!!For first time going there for 2 years for all my services. This week has been the worst Joshua is very unprofessional. Had me wait 2hours to then tell me I had to go h there for 2 years for all my services. This week has been the worst Joshua is very unprofessional. Had me wait 2hours to then tell me I had to go home and he got mad I didn’t tell him I was going to file warranty claim after didn’t ask me anything when I got there for service. He just said dropping off?. But it’s one tire you Can go sit and wait. I had to ask him for a update after 2 hours if not I would been sitting he felt like telling me anything. Next day I get text car is ready Total went from 550 to the 66$ because of my warranty I purchased with my car, when I get there they tell me he didn’t close Bill right so I can either pay the 550 now and take car and wait for a few days to be refunded but because Joshua wasn’t there couldn’t confirm. If that was right or not. Just so they can Uber me back home. Like I don’t need my car to get to work. And get my kids. Was going to purchase a Q3. From them but I recommend going to another dealership More

Excellent service! Discovered a flat tire on my car and they were able to get me in right away to replace the tire. I was able to get in before the tire went completely flat and waited in a comfortable wa they were able to get me in right away to replace the tire. I was able to get in before the tire went completely flat and waited in a comfortable waiting room. More

Exceptional customer service from the Fletcher Jones Audi service department. Jorge communicated with me promptly and was efficient arranging the urgent repair of my car. Thank you. service department. Jorge communicated with me promptly and was efficient arranging the urgent repair of my car. Thank you. More

Sometimes it is great, sometimes it is not. Audi service is better than Mercedes service. I have both cars. I don't think about buy another Mercedes just because of the service. is better than Mercedes service. I have both cars. I don't think about buy another Mercedes just because of the service. More

Fantastic service! Quick, efficient, and safe. Arly Sellers and Tony Prusak will be the reason we purchase another vehicle from Fletcher Jones Audi in the future. Sellers and Tony Prusak will be the reason we purchase another vehicle from Fletcher Jones Audi in the future. More

Appreciate the excellent service provided by Tim Mettille. He always goes above and beyond the call of duty. Especially appreciate the dealership's valet service. Worked very well and helped me get Mettille. He always goes above and beyond the call of duty. Especially appreciate the dealership's valet service. Worked very well and helped me get a recall fulfilled without leaving home. More

oil/filter change during pandemic I was concerned about coming in to the service center during the coronavirus, but perhaps due to that pandemic situation my service experience was BET I was concerned about coming in to the service center during the coronavirus, but perhaps due to that pandemic situation my service experience was BETTER than usual! Things seemed much less busy and crowded, more efficient, helpful, cleaner and well managed this time around. I chose to wait at the service center for the work to be done and everyone (staff and customers) was masked and social distancing as much as possible. Estimated completion time was close to perfect and I wasn't pushed to have extra work done though recommendations were made for the future. I would give this review 5 stars, but only gave 4 due to lesser experiences in the past. More

Tim Mettille was awesome . He scheduled the car rental according to my schedule. Tim notified me everyday regarding the condition of my vehicle and was very professional. I will definitely wor according to my schedule. Tim notified me everyday regarding the condition of my vehicle and was very professional. I will definitely work with Tim in the future. More

The service was clean and responsive but it took from 8AM until 4PM to diagnose an electrical malfunctioning module the controls the entertainment system. This same module was replaced o but it took from 8AM until 4PM to diagnose an electrical malfunctioning module the controls the entertainment system. This same module was replaced once before and the part was not in stock. It has been ordered but no one knows when it will come in. When it is replaced it will be the third one in less than 2 years. More