Fletcher Jones Audi - Service Center

Excellent service! Discovered a flat tire on my car and they were able to get me in right away to replace the tire. I was able to get in before the tire went completely flat and waited in a comfortable wa they were able to get me in right away to replace the tire. I was able to get in before the tire went completely flat and waited in a comfortable waiting room. More

Exceptional customer service from the Fletcher Jones Audi service department. Jorge communicated with me promptly and was efficient arranging the urgent repair of my car. Thank you. service department. Jorge communicated with me promptly and was efficient arranging the urgent repair of my car. Thank you. More

Sometimes it is great, sometimes it is not. Audi service is better than Mercedes service. I have both cars. I don't think about buy another Mercedes just because of the service. is better than Mercedes service. I have both cars. I don't think about buy another Mercedes just because of the service. More

Fantastic service! Quick, efficient, and safe. Arly Sellers and Tony Prusak will be the reason we purchase another vehicle from Fletcher Jones Audi in the future. Sellers and Tony Prusak will be the reason we purchase another vehicle from Fletcher Jones Audi in the future. More

Appreciate the excellent service provided by Tim Mettille. He always goes above and beyond the call of duty. Especially appreciate the dealership's valet service. Worked very well and helped me get Mettille. He always goes above and beyond the call of duty. Especially appreciate the dealership's valet service. Worked very well and helped me get a recall fulfilled without leaving home. More

oil/filter change during pandemic I was concerned about coming in to the service center during the coronavirus, but perhaps due to that pandemic situation my service experience was BET I was concerned about coming in to the service center during the coronavirus, but perhaps due to that pandemic situation my service experience was BETTER than usual! Things seemed much less busy and crowded, more efficient, helpful, cleaner and well managed this time around. I chose to wait at the service center for the work to be done and everyone (staff and customers) was masked and social distancing as much as possible. Estimated completion time was close to perfect and I wasn't pushed to have extra work done though recommendations were made for the future. I would give this review 5 stars, but only gave 4 due to lesser experiences in the past. More

Tim Mettille was awesome . He scheduled the car rental according to my schedule. Tim notified me everyday regarding the condition of my vehicle and was very professional. I will definitely wor according to my schedule. Tim notified me everyday regarding the condition of my vehicle and was very professional. I will definitely work with Tim in the future. More

The service was clean and responsive but it took from 8AM until 4PM to diagnose an electrical malfunctioning module the controls the entertainment system. This same module was replaced o but it took from 8AM until 4PM to diagnose an electrical malfunctioning module the controls the entertainment system. This same module was replaced once before and the part was not in stock. It has been ordered but no one knows when it will come in. When it is replaced it will be the third one in less than 2 years. More

Customer Service was exceptional which I truly appreciate from stepping out of my car for the service to leaving with the repaired service. I will return for future service. Kudos to the intaker too! from stepping out of my car for the service to leaving with the repaired service. I will return for future service. Kudos to the intaker too! More

Tim was awesome! Informed me of problems with my vehicle I had no clue needed repairs! The whole process fast and I couldn’t be more pleased! I had no clue needed repairs! The whole process fast and I couldn’t be more pleased! More