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Fletcher Jones Audi - Service Center

Chicago, IL

4.5
445 Reviews

445 Reviews of Fletcher Jones Audi - Service Center

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June 05, 2021

Tony Prusak is an exceptional service manager ; always professional, concerned, caring , knowledgeable and totally trustworthy. If I owned a dealership, he would be my first hire to be a role model for s More

by Papa Nala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Prusak and senior Tech person explain issue resolution to
Jun 06, 2021 -

Fletcher Jones Audi responded

Hello, Thank you for your business and 5 star review! It is wonderful to know of the prompt and accommodating service you received from Tony during your recent service visit! We are grateful to have you as a valued part of our Fletcher Jones family and are always here to assist you with all of your Audi needs! Kind regards, Your Friend and Family at Fletcher Jones Audi

June 02, 2021

Andrew was a warm welcome to the Audi family. He was a pleasure to work with and provided excellent communication while my vehicle was being worked on. More

by heybiill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Berk
Jun 04, 2021 -

Fletcher Jones Audi responded

Hello Bill, Thank you for the opportunity to serve you! We are thrilled to know of the great efforts put forth during your service visit with Andrew! We put customer experience and satisfaction as our priority, your review reaffirms the hard work we put in everyday! Thank you for allowing us the opportunity to earn your business and our team of experts are looking forward to seeing you again at your next scheduled interval. Please reach out to us if we can be of any further assistance to you now or in the future. Take Care, Your Friends and Family at Fletcher Jones Audi

May 31, 2021

Andrew was excellent to work with. The service was done well, and my car was back to me in a timely fashion, as per usual. More

by jasonsnow7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Berk
Jun 01, 2021 -

Fletcher Jones Audi responded

Hi Jason, Thank you for the opportunity to serve you! We are thrilled to know of the great efforts put forth by Andrew during your service visit and appreciate you complimenting our level of professionalism. Glad to hear Andrew assisted with getting your vehicle in tip-top shape and returned to you all within a timely fashion! Our team of associates are looking forward to serving you for many years to come and are here to help should you need us. All the Best, Your Friends and Family at Fletcher Jones Audi

May 28, 2021

Jorge at the service center was great and thorough. He explained everything that was needed and also gave his honest opinion on services that will be needed in the future. I decided to purchase the Audi C More

by lhernandez298
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Gomez, Manny Arroyo, Serena Gonzalez.
May 28, 2021 -

Fletcher Jones Audi responded

Hello, Thank you for your business and 5 star review! It is wonderful to know of the prompt and accommodating service you received from Jorge, Manny, and Serena during your recent service visit! We are grateful to have you as a valued part of our Fletcher Jones family and are always here to assist you with all of your Audi needs! Warmest regards, Your Friends and Family at Fletcher Jones Audi

May 18, 2021

Exceptional service. They see issues through the eyes of their customers, not their own, driven by financial reward like other dealers, because they are honest. According to my experience they are professio More

by Mark N
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Gomez
Jul 01, 2021 -

Fletcher Jones Audi responded

Hello Mark, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth by Jorge during your recent service visit and appreciate you complimenting our level of professionalism. We're ecstatic to hear you enjoyed Jorge's work! We'll be sure to pass along the kind words expressed on your behalf. Our team of associates are looking forward to serving you for many years to come and are here to help should you need us. Take Care, Your Friends and Family at Fletcher Jones Audi

May 17, 2021

Great service. Helpful in every way possible. Made sure they took the time to figure out what was wrong with my vehicle and fixed the issue. More

by Beattiecorey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Berk
May 17, 2021 -

Fletcher Jones Audi responded

Greetings from our team here at Fletcher Jones Audi, Thank you so much for taking the time to leave us your 5 star review and rating! Making sure our guest leave with a safe and pristine vehicle is one of our top priorities and we are elated to know that our service team were helpful and there every step of the way. We thank you for your patronage and look forward to serving you again at your next scheduled maintenance interval. Kind regards, Your Friends and Family at Fletcher Jones Audi

May 10, 2021

Audi team was professional. The Audi loaner was ready for me with my tight schedule between time available to drop off my car and heading to work.Thank you Tim! More

by Atwq2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Mettille
May 10, 2021 -

Fletcher Jones Audi responded

Hello, Wow! Our team at Fletcher Jones Audi is truly flattered to see your generous recommendations for Tim Mettille! With all of the automotive competition out there, it is wonderful to know that we delivered an outstanding service experience! Please feel welcome to contact us anytime! Best Wishes, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

May 05, 2021

Brought in Q5 for check engine light. Andrew from service was very helpful. Was able to get me in early and repair completed in less than a day. More

by Chri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Berk
May 06, 2021 -

Fletcher Jones Audi responded

Hello, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience. We look forward to seeing you at your next scheduled visit. Best, Your Friends and Family at Fletcher Jones Audi

May 04, 2021

Thanks Andrew! Great communication, honesty, evaluation and opinion. The Uber rides vouchers really helped and I hope to enjoy this A7 for years to come. More

by Dougsaleeby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Berk
May 06, 2021 -

Fletcher Jones Audi responded

Hello, Hello, We absolutely value your feedback and thank you for the wonderful recommendations for Andrew! We are incredibly grateful to have earned your business and truly hope to have you as a lifelong loyal customer too! Please feel welcome to contact us anytime! Best Wishes, Kimberlee Camargo Reputation and Brand Ambassador

April 11, 2021

I was very pleased with Jared's communication and he answered all my questions. I was given a loan vehicle as well and it was very helpful since I needed to get back to work. Thank you for the great ser More

by markkeppy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Chaimukda
Apr 12, 2021 -

Fletcher Jones Audi responded

Hi Markkeppy, Thank you for choosing Fletcher Jones Audi. Our team is delighted to hear about your exceptional service visit with Jared. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Fletcher Jones Audi

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