Fletcher Jones Audi - Service Center

Always professional. Very helpful in all aspects. Always responded properly. We own an A6 and a Q5. And we will continue to go to them for our next car, whenever that Very helpful in all aspects. Always responded properly. We own an A6 and a Q5. And we will continue to go to them for our next car, whenever that may be. More

I wish there was a zero rating for this dealership and more specifically the service department. I brought my Audi Allroad in for a malfunctioning headlight and requested that they did not waste my time w more specifically the service department. I brought my Audi Allroad in for a malfunctioning headlight and requested that they did not waste my time with a detailed multi-point inspection of the entire car. It is used with 90,000 miles and I already knew what other problems needed to be addressed. Of course they still go ahead and do a detailed video review of every part on my car including streaking windshield wipers that they recommended be replaced. It makes you wonder why they charge $289/hour for labor. Yes, $289 per hour. Of course if they had spent that time diagnosing the faulty headlamp, I may not be writing this review. They started with a replacement bulb and that did not work and they moved on to a $1000 ballast module. According to them, that solved the problem. I left the dealership with a $1679.00 bill for a headlight repair. Of course no more than two weeks later, the headlamp alert came on again and it still was not working. I was not able to take it in immediately as I had surgery and couldn't drive for a couple of months. I made another appointment and when I brought the car back the headlamp actually turned on again at the dealership. The service advisor cautioned me that it could be a short in the headlamp assembly which is an expensive part but decided that since it was working to wait and see. The very next day the headlight failed and the alert came on again on the dash. The advisor told me I could just bring it back without an appointment since it was a recurring issue. I show up with the car and they tell me they can't take it in without an appointment. So three visits and no resolution. I make another appointment within the week and when I arrive, I again specifically request to not waste time with their video multi-point inspection. The advisor has me sign the car in and informs me of the diagnostic fee that will be incurred. I told him I was not willing to pay for the diagnosis since they did not correct the problem the first time. Of course several hours later, I receive a text to watch my multi-point inspection video and the start of the diagnosis which includes testing the two new parts I already paid for that did not correct the issue. Of course they worked, as they were probably working the first time I brought it in. They continue to show what other diagnostics they need to do to solve the problem. Bad wiring or a faulty headlamp. The technician shows that the headlamp had condensation inside it, which it did when I brought it in the first time. I even pointed that out to them. I fully expected to have to buy a new one at the first visit. They finally diagnosed that it was the headlamp assembly without being able to explain how they came to that conclusion and expected me to pay for the diagnostics. $289! I refused and asked to speak to the manager. I received a text back, instead of a call, saying they would waive that fee and would give me an estimate for the new assembly. I agreed since I thought it should have been replaced all along. I received an estimate for over $2800. I called and asked for a cost breakdown and the part alone was $2000. I sent them a screenshot from another local Audi dealership that had the same part in stock for $1100. They came back and said the best they could do was $1700 for the part. I then asked what kind of reimbursement I should expect on the original misdiagnosis that again cost me almost $1700. Their reply was that the other parts were faulty at the first visit and I would not be able to recover any of the original expenses. Refusing to pay $4500 for a broken headlight, I asked them to reassemble the car and let me know when I can pick it up and that I would be filing a complaint with the Illinois Attorney General Consumer Fraud Division. As of this writing, they have not responded to me two days later. More

Aside from the kinda sorta far location, it’s a great service experience! Appointments are frequently available same day or next day which is valuable being on 100% global travel for work. The system u service experience! Appointments are frequently available same day or next day which is valuable being on 100% global travel for work. The system used is nearly entirely electronic after the vehicle is diagnosed. A video is provided and all recommend services may be approved/declined individually and electronically from anywhere. And as always, the work performed is excellent! More

"I gotta guy" Thank you, Daniel! My service advisor Daniel C was friendly, professional, and incredibly helpful. He took the time to listen to my concerns about the car and explai My service advisor Daniel C was friendly, professional, and incredibly helpful. He took the time to listen to my concerns about the car and explained everything clearly and concisely. This made a significant difference in my overall experience. More

Our Audi advisor, Tim Mettille is trusted and appreciated- for many years. Responsive, professional and very effective. We always feel he has our best interests as a priority. Also he's very appreciated- for many years. Responsive, professional and very effective. We always feel he has our best interests as a priority. Also he's very enjoyable to deal with. The whole Fletcher team is top notch. More

Numerous services were done while waiting less than four hours and one service was had a service bulletin. hours and one service was had a service bulletin. More

The service here is amazing all around! From the moment you go in to drop off your vehicle to the moment you pick it up they’re updating you and keeping you informed on what is going on. Ma From the moment you go in to drop off your vehicle to the moment you pick it up they’re updating you and keeping you informed on what is going on. Manny Arroyo helped me out and he was beyond helpful; I’ll definitely be coming back with any future vehicle needs because of the great customer service here! More

This location has always given excellent customer service and repairs. Samir is great and very knowledgeable. I’ll definitely be back. and repairs. Samir is great and very knowledgeable. I’ll definitely be back. More

Tony Prusak went above and beyond with my service recently. I’ve was under the impression that I had to return my loaner vehicle with a full tank or I would be charged $10 a gallon. I drove my loaner recently. I’ve was under the impression that I had to return my loaner vehicle with a full tank or I would be charged $10 a gallon. I drove my loaner less than 7 miles and when I filled up the tank it was almost $35. When I came in to return the vehicle and told Tony, he immediately called his supervisor and then comped my wiper blades. The reimbursement not only canceled out the gas that I had purchased, but also refunded additional money to me. It was so unexpected and thoughtful of him. It really made my day. As a woman in Chicago, I have experienced sexism more than once when dealing with various services. So it is extremely appreciated to feel like a valued customer. Thank you Tony! More

My wife brought our 2023 Audi A5 to FJ Audi service for an oil change on 1/26/24. I picked up the car the afternoon of 1/29/24. At the time of the pick up, the service advisor and I sat inside the car tryi an oil change on 1/26/24. I picked up the car the afternoon of 1/29/24. At the time of the pick up, the service advisor and I sat inside the car trying to reprogram both keys. He did not ask me to do an inspection of my car and I promptly left shortly after. Once I got home, I noticed there are two dents on the hood which were never there before. I immediately texted my service advisor and sent him pictures of those dents. I brought the car back to FJ at 8:35am the very next morning on 1/30/24. I met with both the SA and the Service Manager, Andrew Rajchel at that time to discuss a path forward. I informed them that the car is meticulous taken care off as the hood has a full XPEL PPF with ceramic coating. In addition, neither my wife or I recall any rocks hitting the hood. As you know, the PPF is designed to protect the surface from gravel/rocks and prevent paint chipping. It would have protected the hood if a rock/gravel would have hit the hood. By the shape of the dents, it appears to me that certain tools may have impacted the hood as both dents are parallel to each other with one having a round impact point. On 2/2/24, Andrew phoned and informed me that the dents were already present when the car was dropped off. A grainy photo was sent to me with 2 spots circled representing the "dents". FJ's photo is inconclusive at best since the car was full of salt and the picture quality is grainy. Anyone could have circled any of the spots on the car and claim it is a dent since they all looked the same. I was advised to file an insurance claim to get it fixed. I emailed the General Manager of Fletcher Jones, Dan Flood on 2/2/24 informing him of this situation and he replied on 2/5/24 stating that he "apologizes for the issues you are having but we will not be paying to repair any damages on the hood." I have taken the vehicle to 2 auto body shops and a Paintless Dent Repair (PDR) person and all three indicated that it is not possible a kicked up rock could have caused the dents. The shape of the dents were from some sort of heavy impact which caused damage to the hood. My car went to FJ Audi for a simple oil change and came out with 2 ugly dents on the hood. FJ did not take any responsibility whatsoever. I will never bring my business to FJ Audi ever again as I have informed the General Manager. They have lost me a customer for life. More