Fletcher Jones Audi

Fix that flat Had a flat in Chicago (gee, what a surprise with all the potholes). Audi Roadside got us up and going in about 90 minutes. AAA was quoting 2 1/2 hou Had a flat in Chicago (gee, what a surprise with all the potholes). Audi Roadside got us up and going in about 90 minutes. AAA was quoting 2 1/2 hour wait time. Once we got the spare put on, the FJ team got the car/tire issue solved, along with an alignment and a complementary car wash, same day. More

Majore improvement FJ has come a long way over the last few years. Their customer service has improved immemsely. Loaners are excellent. My service associate James i FJ has come a long way over the last few years. Their customer service has improved immemsely. Loaners are excellent. My service associate James is always a pleasure to deal with and he is hilarious to boot. More

Great New Purchase Experience with Fletcher Jones Audi. Just completed a great purchasing experience with Fletcher Jones, and wanted to especially thank my salesman Michael Ludwick along with others on the Just completed a great purchasing experience with Fletcher Jones, and wanted to especially thank my salesman Michael Ludwick along with others on the customer and finance team for an exceptionally good job and pleasant experience to boot. We were replacing our Mercedes GL450. After comparing to other models the Q5 became our choice, but we were frustrated in trying to find the 3.0L model in our preferred color - silver, because it seems to be maybe the least common combination Audi makes in the Q5. We aggressively worked dealers in the suburbs (near our home) and the City (where I work) trying to find the silver 3.0. After another dealer wasn't able to secure the 3.0, I was resigned to go back to square one, but gave Mike the charge to find a silver 3.0, if possible. Even as he took on the job, I was skeptical that one could be found, since the silver 3.0 seemed to be like a unicorn at that point. Not even Audi's national website or other national sites (like Cars.com) showed inventory in our market with our desired spec. So I was prepared to break the news to my wife that Fletcher was possibly chasing a ghost like the first dealer. But my faith in Mike proved to be well worth it. One day after the other dealer came up empty, Mike was working on a trade/swap with an out of town dealer who had our desired car. A tense 24 hours later, he confirmed not just that it existed (to my surprise), but that Fletcher's trade manager (Matt) had gotten the swap done. I went in to the dealership to start my paperwork, only to find Mike wasn't available. His colleague Brian stepped into get me started, and told me Mike had been dispatched personally to pickup the car from the other dealer and would be gone for much of the day. Brian got me up to John in Finance in no time and I was prepared to call my bank to complete financing. When I sat down expecting a whole rigmarole, John was ready for me to sign... DONE. Audi Financial had matched my very favorable bank rate and I was all set. In and out in around 2 hours (probably less in real time, but if I count my browsing the Audi catalogs in my down time, I guess I'd round up to 2 Hrs). Never before have I had such a painless experience buying a new vehicle. Beyond Mike's personal hustle and very casual approach that made me warm to him right away, I have to say that I was very impressed that they all served me so well as a team, and covered/supported each other at each step of the way. Made it seem so easy from my perspective, but I know it's not common, so it's worth saying it here. Thanks. More

Tony Prusak I have never had the pleasure of working with Tony Pusak, Assistant Service Manager at Fletcher Jones Audi, until recently. From the moment he approac I have never had the pleasure of working with Tony Pusak, Assistant Service Manager at Fletcher Jones Audi, until recently. From the moment he approached me, it was the perfect example of creating an extraordinary customer service experience that firms strive for but seldom achieve. With the engineering marvel and enjoyment of our Audi AE combined with Tony's benchmark setting customer service from a world class automotive dealer, it will be very difficult to go anywhere else! More

Always great service Lance was my sevice advisor in the suburbs when I had a different brand of car and was pleased to run into him at the Audi dealership. He goes out of Lance was my sevice advisor in the suburbs when I had a different brand of car and was pleased to run into him at the Audi dealership. He goes out of his way to make sure you get exceptional service and treats your vehicle like it's his own. Truly an exceptional employee and one of the many reasons I love this dealership. More

Highly Recommend Fletcher Jones (FJ) and Will Gonzalez From the moment I drove into the service entrance I was greeted by enthusiastic, friendly, helpful personnel who acted as if I was the only customer i From the moment I drove into the service entrance I was greeted by enthusiastic, friendly, helpful personnel who acted as if I was the only customer in the service department despite the evidence of many cars. Will Gonzalez has been my service representative both times I've been to FJ. In fact, I specifically asked for him before making my most recent appointment. He is consistently responsive in all ways--phone, e-mail, text--and extremely helpful. Most recently, I asked him to prioritize a variety of recommended repairs, and he worked with me in away that gave me confidence I was doing the best for the vehicle's service at the right price. in addition, he arranged loaner vehicle on short notice. It was a new A4 and it was fantastic. I hated to give it up. I will be returning to Fletcher Jones to complete my repairs and look forward to the experience. Chris Thompson More

45000 maintenance The staff was very friendly as always, the service was done quickly (got the car back the same day) and they offered me a shuttle back to my place. Du The staff was very friendly as always, the service was done quickly (got the car back the same day) and they offered me a shuttle back to my place. During the service window they called me to give me status updates and also let me know added cost and asked if I wanted to proceed with the changes. Overall a great experience. More

Great service as always I took my Audi RS7 to Fletcher Jones Audi in Chicago for the 5000 mile inspection. As always, the experience was excellent, and my car was ready on t I took my Audi RS7 to Fletcher Jones Audi in Chicago for the 5000 mile inspection. As always, the experience was excellent, and my car was ready on time. More

Service I had a very good experienced with the service department staff. Thank you for the help. Specially to Mr Tim. Thank you for the accommodation. I had a very good experienced with the service department staff. Thank you for the help. Specially to Mr Tim. Thank you for the accommodation. More

2015 A3 Very pleasant over all experience. Marc was extremely friendly, knowledgeable, and willing to work to fit my financial situation. Felt like a got a fa Very pleasant over all experience. Marc was extremely friendly, knowledgeable, and willing to work to fit my financial situation. Felt like a got a fair price. Oh and the car is phenomenal too! More