Fletcher Jones Audi

Very Positive Experience Ver friendly helpful knowledgeable straightforward honest fair presented various purchase versus lease options worked hard to give us a good deal on t Ver friendly helpful knowledgeable straightforward honest fair presented various purchase versus lease options worked hard to give us a good deal on trade and lease More

Fabulous service! They went above & beyond - did a great job quickly. All were great to deal with. They provided me shuttle service to my office and returned my car cle They went above & beyond - did a great job quickly. All were great to deal with. They provided me shuttle service to my office and returned my car cleaner than when I left it. :) More

great fast service Great staff took great care of me and my vehicle Gerardo in service made sure that he answered all of my questions and Corey the technician took care Great staff took great care of me and my vehicle Gerardo in service made sure that he answered all of my questions and Corey the technician took care of the car needs ....definitely coming back here for all of my Audi needs, thanks for a great service experience on my first New car More

Unethical - go elsewhere I am posting so everyone knows about our experience and is very careful when deciding to purchase a car here - especially if you are a first time buye I am posting so everyone knows about our experience and is very careful when deciding to purchase a car here - especially if you are a first time buyer. When we leased our A4 we almost went with a Q5, BMW X3 or RDX instead in the event we needed something bigger if our family expanded in the 3 years that would follow. Our sales person (Terrance) and his manager assured us if we started with the A4 (our choice if we went with a car) we were leaning towards at any time during our lease FJ Audi would let us trade it in for a new 3 year lease on a Q5 without any penalty, extra fees, or additional downpayment. We would just bring the Audi back in, resign a 3 year lease and pay whatever monthly fees we negotiated if the Q5's MSRP was higher than the Audi A4 we had before. We confirmed this point a number of times before signing because it was crucial to our decision. They repeatedly assured us we'd be fine. Now a year and half later we have tried to do the exact thing they said we could and Terrance let us know our payments would go up $300 a month and we'd owe $4000 down and would have to sign a 42 month lease instead of 36. We pushed back and he said he could not come down at all because of fees and penalties associated with trading in our lease that would now be rolled into the payments. When we reminded him that he initially told us we could trade the car in with out fees or down payment, he stopped responding to us - odd for a car salesmen to do when a former client is coming to him for a new deal. We reached out to other audi dealerships in the area and they have let us know Fletcher Jones is known for this type of deception for first time car buyers. They also confirmed that the 'deal' we were assured of would never be backed up by any dealership. Before posting this I have connected with Dan Flood the general manager of FJA and Michael Halloran director of sales in hopes they would at least address the situation. Their response has been to continue to try and sell us a new car vs. even acknowledging the unethical practices that lead to this. Go elsewhere to lease or buy your car. Our experience with Westmont Audi has been top notch and the have been very transparent with us. More

Great Auto Service The Service department is very efficient and highly responsive to customer needs. All staff were welcoming and eager to assist. The courtesy car ser The Service department is very efficient and highly responsive to customer needs. All staff were welcoming and eager to assist. The courtesy car service was made the car service experience less burdensome - like having your own personal driver. More

always best experience I have done all my services at this location, and I always have a great experience. All the guys were nice ,quick and helpful. Feel like the car I have done all my services at this location, and I always have a great experience. All the guys were nice ,quick and helpful. Feel like the car is in good hands every time. More

Excellent Service! The Service Department is super efficient. Easy in and out. From initial greeting to Tony Prusak (my guy) to leaving the garage - everyone is great! I The Service Department is super efficient. Easy in and out. From initial greeting to Tony Prusak (my guy) to leaving the garage - everyone is great! I am in service industry and greatly appreciate receiving exceptional service!! More

Consistently Good Service Very friendly and professiional every time I have brought my Audi in for service. They try to work around my schedule. The extended hours (service Very friendly and professiional every time I have brought my Audi in for service. They try to work around my schedule. The extended hours (service area open till 8pm) really makes a difference. The tech team is pro-active when it comes to recalls. William and John have very good follow-through. Very satisfied. More

Service Issue I brought in my car for service and it's always a great experience. Jim Ebe always makes sure everything is up to my satisfaction. He is a great emplo I brought in my car for service and it's always a great experience. Jim Ebe always makes sure everything is up to my satisfaction. He is a great employee and so is the service he provides! More

Always great service I come in an always receive great service from Gerardo on the Service team! He's great! My problems get fixed the first time around and he's quick to I come in an always receive great service from Gerardo on the Service team! He's great! My problems get fixed the first time around and he's quick to help with any issues or concerns. More