Fletcher Jones Audi

Service- 1st visit This was the first service visit for my new car. The facility was nice, people were great. No problems, everything went smoothly. I look forward to This was the first service visit for my new car. The facility was nice, people were great. No problems, everything went smoothly. I look forward to using the free car wash in the future. More

si doan 09/15/16 firt ,I would like to say thank you Danielle cossick,she is bautiful,nice smile,very coustesy,she allway patient when ever I has quesion she smile and firt ,I would like to say thank you Danielle cossick,she is bautiful,nice smile,very coustesy,she allway patient when ever I has quesion she smile and give me the answering and explain to me very clearly.she spend time to help me alot to find out feature of car,she is very propectional saleperson,I like danielle,I would give her five star rate. About this dealer ,I think they are very good custummer sercive,people very nice, reasionable price ,they anwser the phone very quick when i need.overall I would recomment any one who like Audi come to this dealer. More

Great service all around The team was wonderful. Super helpful and helped me work out he details in a timely fashion, as I had my little one with me. It's nice to see the be The team was wonderful. Super helpful and helped me work out he details in a timely fashion, as I had my little one with me. It's nice to see the beautiful facilities at the service center and you can tell that Fletcher Jones is really moving in the right direction for customer service! More

Would not recommend Called dealership and gave vehicle type and budget I could spend and asked if that would be feasible. Was told it wasn't a problem. After going to the Called dealership and gave vehicle type and budget I could spend and asked if that would be feasible. Was told it wasn't a problem. After going to the dealership, the story changed. Worked with Michael Ludwick who said he would follow-up with other options and never did. Would not recommend working with him!! Got the car from another dealer in Hoffman Estates! More

Repair tht keep my car over 4/weeks I'm definitely upset with service with no customer satisfaction, There is host of things why I'm feeling as such 1. Check engine came on = 8 cylind I'm definitely upset with service with no customer satisfaction, There is host of things why I'm feeling as such 1. Check engine came on = 8 cylinder misfire 2. Scratches on driver side quarter panel 3. Over spray all over car = had to get entire car clay bar to remove over spray and buffed 4. Oil and grease all over driver side seat and door panel. 5. Engine compartment full of dried up antifreeze residue with white stains every where 6. I still smell antifreeze burning I've been a customer over 10 years with fletcher jones , it's sad that you all let me down , when I put so much trust in you all to provide excellent service. When I know that you all are more than capable, something happen and I'm not pleased with changes for customer service.keep in mind my car was there over 4/ weeks just to replace intake runners and lower control arms More

New car purchase The overall experience was high with a very knowledgeable sales.rep in Bill Wierenga. The follow up and speed of getting transaction executed was imp The overall experience was high with a very knowledgeable sales.rep in Bill Wierenga. The follow up and speed of getting transaction executed was important to me and they nailed it. More

great customer service Jon was incredibly friendly and efficient and ensured it was a seamless process. What could have been time consuming and burdensome was totally frict Jon was incredibly friendly and efficient and ensured it was a seamless process. What could have been time consuming and burdensome was totally frictionless. He is an exemplary employee. More

Good experience Our sales people were professional, cordial, service oriented and conscientious. The process unfolded over several months and Gabriel was patient and Our sales people were professional, cordial, service oriented and conscientious. The process unfolded over several months and Gabriel was patient and responsive. He replied promptly to emails and calls. More

Great experience with excellent service deals. My experience was great. The service took a while but I was frequently checked on with updates on my vehicles status. I was also informed of my vehicl My experience was great. The service took a while but I was frequently checked on with updates on my vehicles status. I was also informed of my vehicles service history without asking, which was great. Although the service that needed to be done on my rear fog light was unable to be completed. I was informed that the part had been ordered and I would be made aware as soon as it was available. Overall a great experience! More

Awesome experience every time I've leased an Audi q3 through fletcher jones for the last two years, and every time a service issue arises, it's dealt with in the most professional I've leased an Audi q3 through fletcher jones for the last two years, and every time a service issue arises, it's dealt with in the most professional manner possible. Even though my last visit determined a part would have to be ordered and a subsequent appointment would be necessary, Gerardo and the service staff was very mindful of my time and got me in and out as soon as possible. More