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Fletcher Jones Audi
Chicago, IL
918 Reviews
Audi's vehicles are world-class examples of automotive engineering and they should be repaired in a facility that can live up to that standard. That is why we’re proud to announce our brand new Service and Parts center, located at 949 N. Elston Ave. This facility is 320,000 square feet and will serve as indoor and outdoor storage for our increasing inventory along with housing our state-of-the-art repair and maintenance equipment. Located at 949 N. Elston Ave. Chicago, Il
This new facility is built because we recognize that some of the most meticulously crafted vehicles in the world should be maintained in one of the finest service centers in the world. As a guest at our dealership, you should expect nothing less.
No expense was spared to bring this to Chicago and you our valued customer. We look forward to providing you with a World Class Guest Experience!At Fletcher Jones Audi, we offer new Audi cars in Chicago, along with used cars, trucks and SUVs by top manufacturers. Our sales staff will help you find that new or used luxury car you have been searching for in Chicago. Whether you are looking for the new Audi A4, A6, A8, Q5, R8, or Q7, Fletcher Jones Audi will help you into the new car of your dreams.
For years, our financial staff at Fletcher Jones Audi has offered expert advice for those seeking a great Audi car loan or lease. Our service doesn't stop there. Chicago customers can come in and take advantage of our knowledgeable Audi car repair technicians and a fully-stocked inventory of Audi car parts.
You can reach Fletcher Jones Audi any time by filling out our contact form, by calling us or simply visiting our Chicago Audi dealership at 1111 North Clark St.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 918 reviews
March 02, 2017
Dana is great! Dana was very nice and the car was competitively priced. The dealership had to be pushed a little to properly car clean up for delivery but it turned Dana was very nice and the car was competitively priced. The dealership had to be pushed a little to properly car clean up for delivery but it turned out alright. I would buy from them again! Make sure to call up Dana, she made the experience worth the multiple visits. More
by newtoaudi
Employees Worked With
Dana
March 01, 2017
Worst experience ever I never leave bad reviews for any businesses whatsoever. However, I just want everyone to know this dealership engages in actions that are predatory a I never leave bad reviews for any businesses whatsoever. However, I just want everyone to know this dealership engages in actions that are predatory and simply felonies if you ask me. I traded in an Audi A5 with 10k miles that was not even 2 years old for a brand new A7. KBB and other sites valued my A5 at 32k. I was told that they are giving me a good price and close to the car value. Long story short, they ended up valueing my old car at 20k and adding the difference to the new loan (balloon loan that was never explain to me) . It is however my mistake since I didn't read every line carefully, but I trusted the sales person since I've been buying and leasing cars from them for years. I understand dealerships want to make money, but this is just illegal. BTW, they sold my A5 for 32k couple of months later. I found the sale online through the VIN number. I'm contacting the Bureau of Consumer Protection and reporting it. More
by babace
Employees Worked With
FJ Management
November 01, 2016
Fast, efficient This was just a recall service so not much to report. Everything went smoothly. Enjoyed the loaner. Thank you and have a good day. Lee This was just a recall service so not much to report. Everything went smoothly. Enjoyed the loaner. Thank you and have a good day. Lee More
by pwhwm-387
Employees Worked With
Tim Mettille
October 28, 2016
It was perfect customer service : fast, responsive, reliable and personalized. Every person I dealt with-- from the scheduler to the car valet treated me like I was a VIP! : fast, responsive, reliable and personalized. Every person I dealt with-- from the scheduler to the car valet treated me like I was a VIP! More
by scohen3725
Employees Worked With
I am sorry to say I do not remember the names of the service personnel.
October 19, 2016
Great! An unbelievable staff that is there to make you comfortable and work with you the best they can. I went to many dealers and none compared to Fletcher An unbelievable staff that is there to make you comfortable and work with you the best they can. I went to many dealers and none compared to Fletcher Jones Audi of Chicago. Arly is who initially helped me with everything and I recommend asking for her. She made the car buying experience a lot smoother then I thought it would be. More
by a24jj
Employees Worked With
Arly, Brandon, Joey and Brett
October 12, 2016
Great Service is great, in and out fast. I love the place. I'm treated very well when I come in Tim Mettille is the greatest. courtesy shuttle are great the Service is great, in and out fast. I love the place. I'm treated very well when I come in Tim Mettille is the greatest. courtesy shuttle are great the people that drive them are the best. More
by Brice1
Employees Worked With
Tim Mettille
October 09, 2016
Great Service & Energy! Audi's new service center is gorgeous! The team there is fantastic! Everyone was very knowledgable, helpful and accommodating. Thank you for making my Audi's new service center is gorgeous! The team there is fantastic! Everyone was very knowledgable, helpful and accommodating. Thank you for making my experience so seamless and positive! More
by Lizk544
Employees Worked With
Lee
October 07, 2016
Best Experience William G. Is the best service coordinator ever. He is polite, friendly and provides timely service updates. The new facility is state of the art. It' William G. Is the best service coordinator ever. He is polite, friendly and provides timely service updates. The new facility is state of the art. It's like it's own little mini town. The amenities were beyond compare, if you had to be serviced through lunch, Fletcher Jones had you covered! Great Experience! More
by Micden23
Employees Worked With
William Gonzalez and Terrence Alexander (Sales)
September 30, 2016
Buy Audi Buy Now I love my new Q7 and my buying experience was fantastic. And the new service center is world class! I would recommend that you buy and Audi today! I love my new Q7 and my buying experience was fantastic. And the new service center is world class! I would recommend that you buy and Audi today! More
by PatIrina1
Employees Worked With
Joe D'Anca
September 28, 2016
Audi Fletcher Jones Bought a new car at the dealership. As a customer, they make you feel valued and dealt with you professionally. Pedro Ballesteros was the salesman who Bought a new car at the dealership. As a customer, they make you feel valued and dealt with you professionally. Pedro Ballesteros was the salesman who was working with me. To his credit, because of the hard-to-turn down price offer, I was able to buy a car that day. The negotiation was done professionally and with a good sense of humor. So, it was not that stressful as it should be. I highly recommend this dealership. In fact, I haven been telling friends that I will be happy to take them to Pedro if they want an Audi car like mine. More
by Ed P
Employees Worked With
Pedro Ballesteros
