Fletcher Jones Audi

Excellent customer service! I had been speaking with Mandi since May but I told her that I would not be looking to purchase until September! She kept in touch and I finally came I had been speaking with Mandi since May but I told her that I would not be looking to purchase until September! She kept in touch and I finally came in this past Saturday and purchased a2018 Audi Q3 premium plus! I love it! Mandi was extremely patient and made the entire process seamless!!Roy in finance was also very easy to work with! Great team and Kudos to Fletcher Jones Audi! I would highly recommend this place! More

Worst Experience Ever! Luxury Car Prices, Used Car Treatment Three weeks ago, I purchased a 2017 A8L from Fletcher Jones Audi in Chicago. It was the worst car buying experience I have ever had. Given that it Three weeks ago, I purchased a 2017 A8L from Fletcher Jones Audi in Chicago. It was the worst car buying experience I have ever had. Given that it was a CPO vehicle from a 'Magna Elite' dealer, I just did a cursory inspection, and relied on the 300-point check and Audi's high standards for CPO vehicles - Audi promises a 'like-new' car in their CPO literature. When I did a complete inspection in the sunlight, I found that the car had several defects/blemishes. From a cracked bumper and damaged seats, to gouges in the plastic and wood trim, the car was nothing like Audi promised a CPO would be. I also found coffee and food stains all over the car. It was clear that the car had not gone through Audi's required 300-point check and reconditioning. I had to spend $260 to get the car detailed before I could use it. To show you how bad the defects were, my local Audi dealer quoted over $5000 to fix them. Given that the car fell short of Audi's standards for a CPO, I provided photos of the flaws to the GM (Dan Flood) and asked him to fix the defects. Dan was completely non-responsive and took no responsibility for selling such a dirty and flawed car. I was very polite, and gave him multiple opportunities to make it right, but he refused to fix anything but the broken bumper. I was particularly disappointed in the managers at this dealership. If this is how they treat a customer who buys their flagship sedan, I can only imagine how other customers are treated. They are dishonest and unhelpful. I cannot recommend this dealership to anyone. More

New car purchase and Shab was excellent. Everything was great. Sales and Service. I loved working with Shab. She was committed and easy to work with. Shab is very helpful and cares. Everything was great. Sales and Service. I loved working with Shab. She was committed and easy to work with. Shab is very helpful and cares. More

I really like the extended hours for service The experience has being great since day one when we were shopping around for a new car. The fact is that Michael was a great saldrá that we came out The experience has being great since day one when we were shopping around for a new car. The fact is that Michael was a great saldrá that we came out with a new car with a great confidence that we bought a high quality car. Now that something came out with the car and called for service I was surprise that año get a real person answering the phone late evening. Got the appointment at a very convenient hour get a loaner car right away and Tony was excellent in explaining to us the questions that we have. Thank you Yony for making us feeling special to you!!! More

Disappointing and Disrespectful As a veteran, I was using USAA's Car Buying Service and was supplied a match listed by Fletcher Jones Audi. I am still flabbergasted by what transpir As a veteran, I was using USAA's Car Buying Service and was supplied a match listed by Fletcher Jones Audi. I am still flabbergasted by what transpired when I attempted to purchase the car. I have worked with other Audi dealerships in the past and had nothing but positive experiences. However, this was not the case at Fletcher Jones Audi. Not only was the customer service poor, but there was an utter lack of respect for my time. Upon contacting the dealership, speaking with a salesman and making an offer to purchase I proceeded to wait 9.5 hours for a response. I was then was flat out lied to about multiple aspects of purchasing the car. At one point I was told I could only purchase the car if I paid in 100% cash. (Did I mentioned I was using already approved USAA financing?!). During an "apology" phone call the following day I was basically informed they had acted in that way because selling a car to me out of state would be extra work for them. Really the only apology I received was for acting in a way that portrayed they did not want to sell me the car, but in the end, it turned out to be true. So an apology for behavior that was purposeful and continued is no apology in my book. More

Outstanding Service I have an issue that arose unexpectedly and I phoned Lee Ortega in the Service Dept. He got my vehicle in right away, handled my issue and got my veh I have an issue that arose unexpectedly and I phoned Lee Ortega in the Service Dept. He got my vehicle in right away, handled my issue and got my vehicle back to me within 3 hours. Well Done Lee and FJ Audi! More

Love the status updates via text/email. Professional staff. I'm glad that my rep took the time to go over my estimate line by line without making me feel rushed. He allowed me time to ask questions. Very tho I'm glad that my rep took the time to go over my estimate line by line without making me feel rushed. He allowed me time to ask questions. Very thorough service visit. More

excellent sales person who knows his product. all questions were answered and there were no problems encountered. dealer ship needs more amenities for purchas sales person who knows his product. all questions were answered and there were no problems encountered. dealer ship needs more amenities for purchasers such as soda and snacks since the financial process takes so long More

Nail in Tire Very efficient and helpful in fixing my tire! I had an appointment and the car was fixed in a timely manner and I was on my way soon. Very efficient and helpful in fixing my tire! I had an appointment and the car was fixed in a timely manner and I was on my way soon. More