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Fletcher Jones Audi
Chicago, IL
917 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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February 08, 2022
Channing Greene at Fletcher Jones Audi is the nicest best sales person you could hope to work with. He is responsive and incredibly knowledgeable and lovely to work with and spend time with. We spent four ho sales person you could hope to work with. He is responsive and incredibly knowledgeable and lovely to work with and spend time with. We spent four hours buying an Audi and trading in an old car last Friday and it was an A+ experience. I have bought cars from Fletcher Jones before because I like their approach or not being pushy and from now on I will always ask to work with Channing!! More
by Smcgill
Employees Worked With
Channing Greene
February 04, 2022
Matt and Nolan were incredible assets to my decision to purchase. They answered all my questions, created opportunities for me to learn more about the Audi brand and Q7, and supported me through the every purchase. They answered all my questions, created opportunities for me to learn more about the Audi brand and Q7, and supported me through the every last moment of handoff. It was a fully enjoyable experience due to their kind and earnest attitudes. I highly recommend Fletcher Jones and Matt and Nolan. More
by Amy Khare
Employees Worked With
Nolan Peek, Matthew Bjorgo
January 06, 2022
There is no better dealership or service department around. The excellent staff, facilities, workmanship and experience make a typically unpleasant requirement extremely enjoyable! around. The excellent staff, facilities, workmanship and experience make a typically unpleasant requirement extremely enjoyable! More
by steveabrams123
Employees Worked With
Jorge Gomez, Tim Mettille, Jared Chaimukda, Andrew Berk, Eric Ponce, David Bonilla, Manny Arroyo
December 28, 2021
I had a really bad experience at this dealership recently. My Audi lease recently came to an end. In reviewing lease end options, I decided to purchase the car at the end of the term. While I had th recently. My Audi lease recently came to an end. In reviewing lease end options, I decided to purchase the car at the end of the term. While I had the option to buy directly from Audi Financial at the pre-determined payoff amount, the dealership convinced me that it was better to process the transaction through them, as they took care of all the paperwork, expedited approvals etc. They informed me that there would be a processing fee of $600. While I thought that was a pretty hefty fee, I wanted to avoid the hassle of all the paperwork, DMV, title transfer etc. I got to the dealership, and they gave me all the paperwork to sign. I was informed that there was an additional dealer fee of $1200, in addition to the $600 transaction fee. A whopping $1800 to just buyout the lease! I showed them the Audi Financial payoff quote and asked the manager to help me understand why I should pay them $1800 to buyout the lease when I could just pay Audi Financial $1800 less. I was informed that the fees were non negotiable. I walked out of the dealership and used the online payment option to execute the payoff. Audi Financial sent me the title in 2 days. It took me 15 minutes and $50 at the DMV to get a new title issued. I really found their behavior to be egregious! Not just the hefty fee, for doing very little, but also the bait and switch to get me into the dealership and the lack of transparency. Needless to say, will never be buying an Audi from this dealership again! More
by vjmAudi
Employees Worked With
NA
December 16, 2021
Excellent, helpful, wonderful service. Working with Stephen was wonderful and helped me to learn about Audi and to make a purchase I'm very happy with. Also, enjoyed working with the entire Audi team i Stephen was wonderful and helped me to learn about Audi and to make a purchase I'm very happy with. Also, enjoyed working with the entire Audi team including the service center at FJ Audi. More
by ChiTownGuy
Employees Worked With
Stephen Donohoe
