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Fletcher Jones Audi

Chicago, IL

4.4
918 Reviews
Audi's vehicles are world-class examples of automotive engineering and they should be repaired in a facility that can live up to that standard. That is why we’re proud to announce our brand new Service and Parts center, located at 949 N. Elston Ave. This facility is 320,000 square feet and will serve as indoor and outdoor storage for our increasing inventory along with housing our state-of-the-art repair and maintenance equipment. Located at 949 N. Elston Ave. Chicago, Il This new facility is built because we recognize that some of the most meticulously crafted vehicles in the world should be maintained in one of the finest service centers in the world. As a guest at our dealership, you should expect nothing less. No expense was spared to bring this to Chicago and you our valued customer. We look forward to providing you with a World Class Guest Experience!At Fletcher Jones Audi, we offer new Audi cars in Chicago, along with used cars, trucks and SUVs by top manufacturers. Our sales staff will help you find that new or used luxury car you have been searching for in Chicago. Whether you are looking for the new Audi A4, A6, A8, Q5, R8, or Q7, Fletcher Jones Audi will help you into the new car of your dreams. For years, our financial staff at Fletcher Jones Audi has offered expert advice for those seeking a great Audi car loan or lease. Our service doesn't stop there. Chicago customers can come in and take advantage of our knowledgeable Audi car repair technicians and a fully-stocked inventory of Audi car parts. You can reach Fletcher Jones Audi any time by filling out our contact form, by calling us or simply visiting our Chicago Audi dealership at 1111 North Clark St.
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1523 W. North Avenue

Chicago, IL

60642

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Showing 918 reviews

February 03, 2018

47 days still no license plate I am from ohio and bought my a6 they said Audi would take care of my plates we’ll hear it is 47 days later can’t drive my car it’s sitting in my drive More

by Tim Northcutt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason gooden, Joey Lama
January 30, 2018

Audi A5 Had a great experience with Fletcher Jones, Matt walked me through every step and was even able to take car of an unforeseen hiccup in the buying pro More

by D George
Recommend Dealer
Yes
Employees Worked With
Matthew Kahn
Feb 19, 2018 -

Fletcher Jones Audi responded

Hi D George, Thank you for your 5-star rating! This is the Fletcher Jones Difference! If you have any inquires or questions, please do not hesitate to contact us as we're here to help anytime! Dan Flood General Manager

January 30, 2018

Joey Lama is fantastic My wife and I were extremely impressed with our sales representative, Joey Lama. He knew the Q7 features by heart and explained all of them to us. H More

by Zack9522
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Lama
Jan 31, 2018 -

Fletcher Jones Audi responded

Hi Zach9522, Thank you for submitting a review! We are thrilled that Joey was a good fit which made your recent purchase experience the best one yet! Let us know if there's anything we can assist with. Thank you for choosing Fletcher Jones Audi. Happy driving! Best, Claire Rocco Guest Experience Advisor

January 29, 2018

Outstanding Exper Getting a new vehicle is an expensive endeavor. Mr Maloney was patient with my questions, made sure I drove multiple vehicles and helped me with the v More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Maloney
Feb 19, 2018 -

Fletcher Jones Audi responded

Hi Steve, Thank you for sharing your feedback with us! We are happy to see that William was great to work with and was able to earn your 5-star rating! We always strive to provide the best world-class guest experience! If any questions arise, please do not hesitate to contact us! Dan Flood General Manager

January 26, 2018

Excellent experience Very efficient service team. I was very pleased with the considerate attention from Tony who arranged for my ride to and from work. I have already rec More

by Joseph Mejia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony
Feb 19, 2018 -

Fletcher Jones Audi responded

Hi Joseph, Thank you for sharing your service feedback with us! We are pleased to hear that Tony was great to work with and was able to earn your 5-star rating. This is what we like to hear in regards to not only our sales team but service as well. If any questions arise, please do not hesitate to reach out and we look forward to working with you again in the future! Dan Flood General Manager

January 25, 2018

Scheduled Service and Recall Items I was very happy with my service experience at Fletcher Jones Audi. William, my service tech was prompt, professional and courteous. Thanks for great More

by ronjaco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Gonzalez
Feb 19, 2018 -

Fletcher Jones Audi responded

Hi Ronjaco, Thank you for leaving your feedback! We are pleased to hear that William was able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us at any time! Dan Flood General Manager

January 19, 2018

Easy job but took some time We discovered a leak on our garage floor, found out it was cooling fluid. Took it in right away, they had to order the part, somehow took two days and More

by James Dion
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Prusak
Jan 19, 2018 -

Fletcher Jones Audi responded

Hi James, Thank you for submitting a review! Part delivery depends on several factors and we do our absolute best to get the part as soon as possible to expedite repair. We appreciate your kindness and understanding on this matter and the loaner situation. If you need my assistance, please don't hesitate to reach out to me at (312)628-4414. I'm in the office M-F, 9am-6pm. Have a great weekend! Best Regards, Claire Rocco Guest Experience Advisor

January 19, 2018

Online appt, consistent servcie Tony was there when I arrived, he checked for recalls, took a look at my Q5, and kept in touch with progress. The report card is great, my Q5 was even More

by Michelejarrell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Prusak
Jan 31, 2018 -

Fletcher Jones Audi responded

Hi Michele, Thank you for taking the time to write a review! We are thrilled that your recent service experience was satisfactory! Please, feel free to reach out to me should you need my assistance. Have a great day! Best, Claire Rocco Guest Experience Advisor

January 18, 2018

Service Rep Service Representative, William Gonzalez was awesome! He went above and beyond. I would prefer working with him anytime I come in for service because More

by Q5 service log
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Gonzalez
Feb 19, 2018 -

Fletcher Jones Audi responded

Hello, Thank you for leaving your feedback! We are pleased to hear that William went above and beyond to assist you and was able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us at any time! Dan Flood General Manager

January 17, 2018

Every aspect of my purchase was a 10++++ There are not enough words to say what a wonderful experience I had purchasing my new Audi. You have a client for Life!! GM Dan Flood was the BEST! He More

by rantonucci@sbcglobal.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Flood
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