Fletcher Jones Audi

Completely Satisfied Tony Prusak in the service department is completely awesome all the way around. His knowledge and professionalism is a 10. He helped me with everythin Tony Prusak in the service department is completely awesome all the way around. His knowledge and professionalism is a 10. He helped me with everything that I needed and made sure he did not let me leave until everything was done to my satisfaction. I don’t think I can ever go anywhere else to buy a car or have one service just because of Tony. He really cares about his customers which is so hard to find in this industry. He is truly a gem. More

Importance of great service managers. Since I bought my Audi I have dealt with Tim Mettille. Every time I come in, Tim takes care of any problems the Audi may have. If I wait, if 2 hours i Since I bought my Audi I have dealt with Tim Mettille. Every time I come in, Tim takes care of any problems the Audi may have. If I wait, if 2 hours is the time frame to complete the service, the car is ready within that period. He keeps me informed of any additional problems. You sell great cars, but your service managers are a big reason to continue using Fletcher. More

Great service! I had a very good experience on my last visit. Quick, convenient, courteous and professional. Tim always takes really good care of me, securing a lo I had a very good experience on my last visit. Quick, convenient, courteous and professional. Tim always takes really good care of me, securing a loaner car, next day appointment and ensuring my car is repaired quickly and ready in drive way upon pick up. More

First-rate experience Buying a new car was easy and even pleasant. Mandi was knowledgeable and easy to deal with. When it came down to the final price, Bob was low-key and Buying a new car was easy and even pleasant. Mandi was knowledgeable and easy to deal with. When it came down to the final price, Bob was low-key and not at all high pressure. Good sense of humor. Your finance guy (Jason?) was knowledgeable and explained all the details and alternatives very well. After the sale, Msndi has been very willing to walk me through the intricacies of the Q5 electronics. More

Stabler Q5 Omar was very friendly and easy to work with. While the original car we were interested in was recently sold, he found us very comparable models in th Omar was very friendly and easy to work with. While the original car we were interested in was recently sold, he found us very comparable models in the pipeline and we were able to make a deal. Thanks for your efforts, Omar! More

Q7 purchase My husband and I decided to stop into the dealership to take a look at Audi's choices in SUVs a short while ago. Mandi throughout and enjoyably introd My husband and I decided to stop into the dealership to take a look at Audi's choices in SUVs a short while ago. Mandi throughout and enjoyably introduced us to the cars. We found a perfect match for us on the lot. Mandi was, and continues to be, professional, informed, considerate and truly enjoyable to week with, as is true with everyone we met at the dealership. More

Fantastic Car Buying Experience Great experience buying my first Audi at Fletcher Jones. Joey Lama and Ralph were very helpful and knowledgeable to help seal the deal. Car buying can Great experience buying my first Audi at Fletcher Jones. Joey Lama and Ralph were very helpful and knowledgeable to help seal the deal. Car buying can be a daunting process it’s always a win win when you have an excellent sales and finance team to work out the best deal. A truly fantastic buying experience. Highly recommend this dealership! More

A4 Purchase Thanks Joey Lama for the help with my used 2017 A4. This is our second vehicle purchase with Joey and Fletcher Jones Audi. I would have to say it was Thanks Joey Lama for the help with my used 2017 A4. This is our second vehicle purchase with Joey and Fletcher Jones Audi. I would have to say it was a breeze compared to past experiences More

Idea customer experience! I had been in contact with Mandi Mancilla for months before I actually came in to make a purchase! She would check in with me every so often to see if I had been in contact with Mandi Mancilla for months before I actually came in to make a purchase! She would check in with me every so often to see if I was still interested or had any questions! She aimed to please even before she physically met me and even before she knew she had a sure sell! On the day of my appointment I was a little nervous but Mandi put me at ease and answered every question I had! There were several times when I didn’t agree with the numbers and Mandi and finance would go back to the drawing board until we all came to a comfortable agreement! The process was seamless and very professional! I would definitely recommend Fletcher Jones!! Kudos to Mandi and the entire Fletcher Jones team!! More

Went in for a tune up and came home with a new car When I brought my Audi A4 in for regularly scheduled maintenance I asked for a Q3 for a loaner since after surgery I felt it would be easier on my leg When I brought my Audi A4 in for regularly scheduled maintenance I asked for a Q3 for a loaner since after surgery I felt it would be easier on my legs aand I was thinking of getting an SUV.. I still had a year left on my lease. When the service rep told me I did get a Q3 for a loaner, I told him my story. He saw the low mileage on my A4 and immediately told me that sales could probably work out a great deal for me. He asked if I would like them to call me. I asked him to wait until I drove the loaner before making the decision to change models. I have been driving an A4 for over two decades. He called me midday with the report on my tune up and asked if I was ready to pursue a Q3. I told him I would be eager to talk to a sales person. I received a call from Ana and told her my story. She listened, asked what I wanted in a new Q3 and how much I would be willing to spend. She said she would work out a deal and call me back. In the meantime a discovered my loaner had developed a flat. I called it in. They has me call Audi Roadside Assistance. It was fixed within the hour. Ana called back. She offered me exactly what I wanted at a great price. I drove the loaner to the sales facility where Ana met me. I saw the car, said yes and did the paperwork quickly. I had a pleasant experience with the person who did all the paperwork. Ana then drove the loaner and I followed in my new Q3 to the service facility to change licence plates and transfer my possession. Of course I wasn't charged for tune up of the car had drove in with. The fees for the Audi Roadside Assistance tire change was also waved. All together starting with Ana, my service rep and everyone I could not be more pleased with this visit and still another purchase from Fletcher Jones. More