Fletcher Jones Audi

Fast and Easy I was visiting the car dealer looking to upgrade my buick verono and to lower the 22% interest rate i was previously paying. I had been doing some res I was visiting the car dealer looking to upgrade my buick verono and to lower the 22% interest rate i was previously paying. I had been doing some research on leasing vehicles, which seems like a good option since i was changing cars every 3 years or so anyway. I walked in was greeted promptly by a sales who directed me to Charles. On this particular day I only had a couple of hours before i had to be getting to work. Charles was aware of this and made the rest of his team aware as well. Already knowing the information they would need made things even easier. They immediately started appraising my buick, mean while i was test driving a few cars to see which one i liked and felt most comfortable. They all drove great the A3s, A4s, and A5s. By the time we got back to the dealer my options for leasing the 3 cars were there waiting. After some negotiations i got the A5 that i really wanted at a price that I could manage. More

Oil change Audi express oil change, scheduled 15 min before appointment, in and out, communication by phone and email when job finished. Thank you for a coran c Audi express oil change, scheduled 15 min before appointment, in and out, communication by phone and email when job finished. Thank you for a coran car! More

Great service, always. The Fletcher Jones service center is so convenient and well run. Rudy, my service specialist, was very professional, efficient and friendly. It's ve The Fletcher Jones service center is so convenient and well run. Rudy, my service specialist, was very professional, efficient and friendly. It's very easy to drop the car off for the service appointment, and my loaner car was ready and waiting for me. Upon completion of the service, my car was promptly returned, cleaned and ready to go. The service desks and waiting area are very comfortable, with places to plug in and work or lounge to read or browse your tablet. There's a great coffee/food bar, too. All in all, a very, very good experience. More

Quick and easy I had the opportunity to work with Omar Ocasio again, as usual the transaction went smooth! I will continue with future business at FJ Audi. I had the opportunity to work with Omar Ocasio again, as usual the transaction went smooth! I will continue with future business at FJ Audi. More

Smooth, Fast and Very Professional I couldn’t be happier! Mandi, the sales person was great. She’s had answers for all questions. Everything was smooth and very professional. Roy, the I couldn’t be happier! Mandi, the sales person was great. She’s had answers for all questions. Everything was smooth and very professional. Roy, the finance manager was also very helpful, he knew exactly what he was doing. Besides, they were very prompt. When they’ve told me “I’ll get back to you” with different things, they’ve kept their promise. I really appreciated that. Matt Kyser (CPO service team) was also a great guy, very helpful. Generally speaking it was a wonderful experience and they’ve changed the image of Audi in my mind after I’ve had the worse experience in my life with Audi Brookline, Massachusetts. If you want to work with proS you’ll find them at Audi Fletcher Jones, Chicago. I’m super enjoying my new Audi A8L. Thank you guys!! More

Customer service I would like to thank Channing for his great customer service, which included a long drive to my home in the pouring rain to pick up some documents I I would like to thank Channing for his great customer service, which included a long drive to my home in the pouring rain to pick up some documents I had forgotten to bring on a very busy day. More

Out state purchase of Q3 accomplished in just a few hours Purchasing a new car can be a frustrating experience but our purchase of a low-milage Audi certified Audi Q3 from Fletcher Jones Audi was anything but Purchasing a new car can be a frustrating experience but our purchase of a low-milage Audi certified Audi Q3 from Fletcher Jones Audi was anything but frustrating. From the time we contacted the dealership concerning an Internet advertised Q3, to the time we signed the papers on the vehicle purchase and drove away with a 'pristine' automobile was less than 12 hours, and 3 hours of that 12 was an interstate drive to the dealership to deliver a trade-in. No hassle, no surprises, exactly what was agreed upon via an out of state email and phone call. Our sales agent, Charles Brooks, and the support team at the dealership handled every challenge to complete the out-of-state half-day transaction. Thank you Fletcher Jones Audi. Happy Wisconsin Customers, Mike And Julie p.s. The 'in-doors' four-story showroom, customer parking and dealership is an impressive facility. More

Excellent experience. The dealer had the car I wanted in stock, and I drove it home the first day. Mandi was very friendly and helpful in all areas. The dealer had the car I wanted in stock, and I drove it home the first day. Mandi was very friendly and helpful in all areas. More

Best Audi dealer in the CHICAGOLAND area So I went to every dealer 20miles in the round! This was the only one that cared about my business gave me the best price ever! So I went to every dealer 20miles in the round! This was the only one that cared about my business gave me the best price ever! More

Professional as I have come to expect Fletcher Jones has always been top notch in customer service from sales to service. We have bought 2 Audi's from them and have both of them serviced Fletcher Jones has always been top notch in customer service from sales to service. We have bought 2 Audi's from them and have both of them serviced as well. The team is always professional, thorough, and friendly. More