Fletcher Jones Audi

insightful and precise New service facility has a location only near-north residents can love, but setup is good: clean, efficient, enough staff to enable logistics. Althoug New service facility has a location only near-north residents can love, but setup is good: clean, efficient, enough staff to enable logistics. Although some staff seem to be constantly stressed, anxious or busy in multiple directions, this may reflect merely the testosterone-saturated car world. In the service section, Tim Mettille is outstanding: forthcoming, organized, precise, responsive. Managers might pay a visit to Audi in Highland Park to get a few customer service tips. More

Channing was the best. Channing was great - patient, straight-forward, and made the whole car-buying experience a pleasure. Some car dealers are pushy, or pressure you to cl Channing was great - patient, straight-forward, and made the whole car-buying experience a pleasure. Some car dealers are pushy, or pressure you to close - Channing made the whole process easy, would definitely recommend working with Channing. More

Great customer service I love this dealership customer service, it is the best. They are a little slow with giving you a loaner vehicle and processing that paper work but t I love this dealership customer service, it is the best. They are a little slow with giving you a loaner vehicle and processing that paper work but they are very meticulous and strive for perfection in every interaction. Although giving me my loaner vehicle almost made me upgrade my current car. But overall the service was very good and my car runs smoother after the service was completed. More

Maintenance Overall good service. They were able to price match my tires which I was very happy about. I always have good service with this dealership. Overall good service. They were able to price match my tires which I was very happy about. I always have good service with this dealership. More

Great service experience I brought my car in for a courtesy inspection and new wiper blades in preparation for an upcoming road trip. Calvin recommended doing the 25K service I brought my car in for a courtesy inspection and new wiper blades in preparation for an upcoming road trip. Calvin recommended doing the 25K service as well since I was within 60 days of the 1-year mark since my last service. Everything was done on time and Calvin communicated everything to me in a clear and professional manner. He was also able to procure a touch up paint kit for me as I requested. The only issue was a bit of a wait when dropping off my vehicle due to another customer ahead of me and only one service agent working. More

Phone Jack I had a relatively minor issue with the phone jack and it's ability to charge. My expectation was that the problem would be covered under warranty as I had a relatively minor issue with the phone jack and it's ability to charge. My expectation was that the problem would be covered under warranty as the car is still under the original Audi plan. The issue ended-up being a little more nuanced but Tony Prusak spent a proportionally long period of time with me to make sure he had all the facts and could find a solution satisfactory to me as a Fletcher Jones service department customer. In the end, Tony made a judgment call and reimbursed me for the part. The transaction was under $90 but the goodwill and customer service went a long way with me. It was the right thing to do given circumstances and the gesture will ensure that I continue to use Fletcher for my service needs. Thanks Tony! Regards - Bob More

Joey lama and rafael were very pleasant and cooperative thro I am driving my favorite car because of joey and rafael! I see them more and more successful in the coming years. Continue to be the same. Thanks a lo I am driving my favorite car because of joey and rafael! I see them more and more successful in the coming years. Continue to be the same. Thanks a lot More

My Q5 at FJ Nolan Peek did & is doing a great job getting us the Q5 we wanted. He listened carefully to our questions and found us detailed answers. He pulled hi Nolan Peek did & is doing a great job getting us the Q5 we wanted. He listened carefully to our questions and found us detailed answers. He pulled his manager and colleagues to help us. We will recommend Nolan and FJ to our family & friends. More

Gerardo did an excellent job. On top of everything and trying the best to accommodate my needs.I am highly satisfied with the service. Thanks did an excellent job. On top of everything and trying the best to accommodate my needs.I am highly satisfied with the service. Thanks More

Informative and Professional I came into FJ Audi and Mike was very helpful and provided me with a lot of information on the Q5 that I was interested in leasing. Mike explained al I came into FJ Audi and Mike was very helpful and provided me with a lot of information on the Q5 that I was interested in leasing. Mike explained all the features of the car, listened to what I was looking for, and then was professional in the negotiations to find the right fit for the price I was looking for. Mike and the FJ Audi team did a great job and I was very impressed with their professionalism. More