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Fletcher Jones Audi

Chicago, IL

4.4
918 Reviews
Audi's vehicles are world-class examples of automotive engineering and they should be repaired in a facility that can live up to that standard. That is why we’re proud to announce our brand new Service and Parts center, located at 949 N. Elston Ave. This facility is 320,000 square feet and will serve as indoor and outdoor storage for our increasing inventory along with housing our state-of-the-art repair and ...
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1523 W. North Avenue

Chicago, IL

60642

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Showing 918 reviews

June 29, 2018

Very courteous and professional. The team found my problem and fixed it correctly the first time. I had them do a detail on the car. It looked better than when I received it from the More

by mltenzer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodolfo Medina
Jul 20, 2018 -

Fletcher Jones Audi responded

Hi Mltenzer, Thank you for taking the time to share your feedback! We're very happy to hear that we were able to earn your 5-star rating! If any questions arise, please do not hesitate to contact us at any time! We're always here to help! Dan Flood General Manager

June 28, 2018

Tim was great Tim was very helpful and courteous. The work was done quickly and professionally. Very clean atmosphere. Good location and I love the free car washes. More

by audiruss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Mettille
Jul 20, 2018 -

Fletcher Jones Audi responded

Hi Audiruss, Congratulations on your new Audi! Thank you for leaving your feedback with us! We are pleased to hear that Tim was able to provide you the Fletcher Jones Difference. We love to hear that our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. Please feel free to use our complimentary car wash at any time! Once again, congratulations on your new Audi. We wish you many, many miles of enjoyment! Dan Flood General Manager

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June 22, 2018

Friendly staff I Really enjoyed my experience buying a car. Test drive was great. Channing was courteous and professionally fair. Would recommend to others based More

by Euns31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Channing Greene
Jul 20, 2018 -

Fletcher Jones Audi responded

Hi Euns31, Thank you for leaving your feedback with us! We greatly appreciate you recommending us to others! We are very pleased to hear that Channing was able to provide you the Fletcher Jones Difference. If any questions arise, please don't hesitate to contact us. Congratulations on your new Audi. We wish you many miles of enjoyment! Dan Flood General Manager

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June 19, 2018

Great experience A professional and knowledgeable staff makes for a real buying experience. Lainie was helpful and had no problem spending all the time required for me More

by Happy AudiGuy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lainie Schwartz
Jul 20, 2018 -

Fletcher Jones Audi responded

Hi, Congratulations on your purchase, I'm glad to hear that you had such a good experience with Lainie! We look forward to seeing you again in service. If any questions or concerns arise, please don't hesitate to reach out. Kind Regards, Marissa Kelly Guest Experience Advisor 312-628-4414

June 14, 2018

Excellent Experience Ron was great to work with. He really went above and beyond! I would definitely recommend him to anyone in the market for an Audi. More

by Tj1028
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Streck
Jul 20, 2018 -

Fletcher Jones Audi responded

Hi Tj1028, Thank you for leaving your feedback! We are very pleased to hear that Ron was great to work with and was able to provide you the Fletcher Jones Difference! We love to hear that our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are always here to help! Dan Flood General Manager

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June 14, 2018

Fletcher Jones The only place in the city I go to for service or buying a new vehicle. The best customer service, responsive and always friendly. They always tell me More

by Cookie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Gomez is the best! , Dan Flood, Melinda Speer
Jul 20, 2018 -

Fletcher Jones Audi responded

Hi Cookie, Thank you for taking the time to share your detailed feedback and thank you for your kind words! We are pleased to have been able to earn your 5-star review! If any questions arise, please do not hesitate to contact us at any time! We're always here to help! Dan Flood General Manager

June 14, 2018

Car detail Having my car detailed here really made me feel like it was brand new again. They really pay attention to even the smallest things. I'll be coming bac More

by Robbierazo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar, Dan Flood, Omar Ocasio, Venita Rais
Jul 20, 2018 -

Fletcher Jones Audi responded

Hi Robbierazo, Thank you for taking the time to share your Audi detail feedback! We're very happy to hear that we were able to earn your 5-star rating! If any questions arise, please do not hesitate to contact us at any time! We're always here to help! Dan Flood General Manager

June 14, 2018

Good service good price good management I tell everyone to check Fletcher Jones Audi price First before go anywhere else I will be going there more in future More

by Audi12345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Mettille
Jul 20, 2018 -

Fletcher Jones Audi responded

Hi, Thank you for taking the time to review our dealership. I'm glad to hear that you had such a good experience with us and we appreciate the referrals! I hope that we are able to earn the 5th star on your next visit. If any questions or concerns arise, please don't hesitate to reach out. Kind Regards, Marissa Kelly Guest Experience Advisor 312-628-4414

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June 12, 2018

insightful and precise New service facility has a location only near-north residents can love, but setup is good: clean, efficient, enough staff to enable logistics. Althoug More

by A6 Avant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
tony prusac, Tim Mettille, Jack Broder
Jul 20, 2018 -

Fletcher Jones Audi responded

Hi, Thank you for your feedback! I'm glad to here that you enjoy working with Tim. Also, I will gladly share your feedback regarding employees looking stressed and anxious. Please do not hesitate to reach out with any questions or concerns in the future . Most Sincerely, Marissa Kelly | Guest Experience Advisor 312-628-441

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June 12, 2018

Channing was the best. Channing was great - patient, straight-forward, and made the whole car-buying experience a pleasure. Some car dealers are pushy, or pressure you to cl More

by jafchicago
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Channing Greene
Jul 20, 2018 -

Fletcher Jones Audi responded

Hi Jafchicago, Thank you for leaving your feedback! We are very pleased to hear that Channing was great to work with and was able to provide you the Fletcher Jones Difference. We love to hear that our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are always here to help! Dan Flood General Manager

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