Fletcher Jones Audi

great experience!!!! got there with no appointment.immediately I was taking care of.beside the changing of one light bulb, they got me an complementary check out of the ve got there with no appointment.immediately I was taking care of.beside the changing of one light bulb, they got me an complementary check out of the vehicle !recently bought from this dealer ship.great and very friendly staff.i was surprised that even if it was Saturday ,they took care of me right away and in no time, my car was ready for pick up.great job guys!!!!!!!!! More

EXCELLENT EXCELLENT EXCELLENT!!! Everyone needs to purchase a vehicle at one time or another. When that time comes, make it easy on yourself and call Ravinder. He’s professional, a gr Everyone needs to purchase a vehicle at one time or another. When that time comes, make it easy on yourself and call Ravinder. He’s professional, a great conversationalist, considerate and forthright. He cares about the process and does not simply go through the motions that one typically associates with the purchase of a vehicle.- A real good guy selling a real good product. More

Happy Audi Customer ;) My experience with ravinder from start to finish was excellent he Is really professional and attentive. We sat down with him when we met him, he went My experience with ravinder from start to finish was excellent he Is really professional and attentive. We sat down with him when we met him, he went over all the features and most importantly he helped me make a wise decision when it came to buy car, when i first visited the dealership i wanted fully loaded Audi A5 sportback but after i sitting down with ravinder and going over all the standard features Audi had to offer he helped me made a very smart decision when it came to buying a car and not only i saved money but bought a car which i am very happy with. If you are looking for a new Audi i highly recommend ravinder. You will not be disappointed, he has excellent customer service with very customer focused mind set and who genuinely like to help people to get amazing deal and a car. I am glad i found him, he is my and my family Audi salesman for all our future Audi's. PS: We will see you next year for Q3 ;) More

Excellent and Exceptional shopping and buying experience. I started my new car search a few months ago. My 2016 BMW 340i 3yr lease is expiring Sept. 23, and I needed to find a car to replace it with. Orig I started my new car search a few months ago. My 2016 BMW 340i 3yr lease is expiring Sept. 23, and I needed to find a car to replace it with. Originally I was looking for an Audi S3 and did a search of all Chicago area Audi dealers. I received some great initial offers from about 4 dealers including Fletcher Jones. I was contacted by Melinda Speer from Fletcher Jones. She is a great person and very professional and helpful. After driving the great S3 I then drove the S4. The S4 is more like my BMW 340i, and I realized that as much as I like the S3, the S4 is more comfortable for me. I then switched my shopping to an S4, and did some more shopping for what S4s were available and what kind of deal I could get. Melinda Speer gave me an excellent offer on a new black S4 that had the minimal options I was looking for. She worked with me to give me all the information I asked for regarding price, fees, and leasing numbers. I decided to get that S4 and went to complete the deal, sign the paperwork, and drive home in my new S4. Melinda was extremely helpful and did her best to expedite the purchasing process. Melinda took me to work with the lease/financing professional who was also very helpful and professional. I apologize that I forget his name. The whole transaction went very well and I am very happy to have leased a great car/S4 from Fletcher Jones, and to work with Melinda. The same day I came in to lease the S4 I needed to drop off my BMW to the local Chicago BMW dealer. Melinda was very helpful with this as well. When the Audi paperwork was completed she drove my new S4 to the BMW dealer and I drove the BMW. I dropped off the BMW and my new S4 was waiting for me right outside that dealership. Fantastic service, and she figuratively and literately went and drove the extra miles to make sure my new lease went as smoothly as possible. Thank you Melinda and Fletcher Jones for a wonderful shopping and purchasing/leasing experience. Tome Trajkovski More

Exceptional facility and top notch salesman I live in Michigan, and purchased very first Audi Q7 from ravinder. From start to finish my experience with ravinder and dealership was exceptional. R I live in Michigan, and purchased very first Audi Q7 from ravinder. From start to finish my experience with ravinder and dealership was exceptional. Ravinder went over all the features my new Q7 came with and made sure i knew everything about the car's new technology before my long drive to Michigan. He followed up with me next to day to make sure i arrived OK and if there were any problems with my car or if i need any tutorial for new technology. Also no one has ever done this to me, but i remember when i was initially talking with ravinder on phone and i told him that i am looking for 7 seat SUV ( Q7) because i have newborn in our family, he bought me a gift for my daughter which he hid in a glove box and i never expected that, this level of customer service and going extra mile to keep his customer happy shows how dedicated and passionate he is about his job. If i only i could have known about ravinder earlier!! I am planning to buy another Audi from him around thanksgiving. I highly recommend ravinder and fletcher jones. More

repair of convertible top liner I was happy that Dave Donnelly (service manager) was able to have Audi pay for the parts and I only had to pay for the labor I was happy that Dave Donnelly (service manager) was able to have Audi pay for the parts and I only had to pay for the labor More

Great experience as a first time Audi buyer This was my first time purchasing an Audi, and as a result my first real experience with Fletcher Jones Audi. The sales individual I worked with, Man This was my first time purchasing an Audi, and as a result my first real experience with Fletcher Jones Audi. The sales individual I worked with, Mandi Mancilla, was great. I was interested in an A5 coupe and they only had two in stock, which were both located off site at their service center location. Mandi drove us over there to look at the vehicles and take a test drive. She was very informed of the features and specs of the vehicle and answered all our questions. She was also very helpful and patient when we were exploring color options, and even offered to do a dealer trade if needed to get me the exact color combination I wanted. I went back the next day to purchase the vehicle, and the process was very smooth and quick. The finance individual I worked with (Roy) was also very friendly and helpful. There were no surprises (which I appreciate) during that process, and everything was exactly as agreed upon beforehand. Mandi also took time to show me the basics of the vehicle and some of the features before I drove off after purchasing. Everyone I interacted with was extremely friendly. I would highly recommend Fletcher Jones Audi if you're looking for an Audi in the Chicagoland area. More

Responsive service Service team was responsive and helpful. Just didn’t like how my car was left when I picked it up yeterday. All items that I had on the floor were put Service team was responsive and helpful. Just didn’t like how my car was left when I picked it up yeterday. All items that I had on the floor were put on the seat. They did clean the car but I had sand on my back seat and didn’t clean that. Looked like a pretty rush job. I wasn’t charged for my service so not overly concerned but thought I would point out. More

Channing killed the buy experience Channing was a delight. He listened to what we said and was able to get us the car we wanted. I'd 100% recommend Channing to anyone looking to buy a c Channing was a delight. He listened to what we said and was able to get us the car we wanted. I'd 100% recommend Channing to anyone looking to buy a car. Plus he loves dogs so you know he's a good guy More