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Fletcher Jones Audi

Chicago, IL

4.4
919 Reviews
Audi's vehicles are world-class examples of automotive engineering and they should be repaired in a facility that can live up to that standard. That is why we’re proud to announce our brand new Service and Parts center, located at 949 N. Elston Ave. This facility is 320,000 square feet and will serve as indoor and outdoor storage for our increasing inventory along with housing our state-of-the-art repair and ...
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Today: 9:00 AM - 6:00 PM Closed Now
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1523 W. North Avenue

Chicago, IL

60642

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Showing 919 reviews

November 01, 2022

I received excellent service. My warning light went on Sunday and I was able to get car serviced next day More

by steingoldlaw
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tim Mettille
Nov 02, 2022 -

Fletcher Jones Audi responded

Hi steingoldlaw, Thank you for the 5-star rating! Our team is delighted to hear about your exceptional service experience. Guest satisfaction is our highest priority and we thankful for your kind feedback. We look forward to seeing you at your next scheduled visit. Best wishes, Your Friends and Family at Audi Fletcher Jones

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October 21, 2022

Fletcher-Jones epitomizes all things customer service. Every service experiance I've had with F-J has been excellent. It was easy to book an appointment that met my schedule. I was promptly met and direct More

by ScottPhillipsPR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Gomez, Dave Donnelley
Oct 22, 2022 -

Fletcher Jones Audi responded

Hi Scott, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during all your service visits and appreciate you complementing our level of service. We look forward to serving you for many years to come! Kind Regards, Your Friends and Family at Fletcher Jones Audi

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September 21, 2022

I have been a customer of FJ Audi for many years. They are responsive, excellent at diagnosing an issue, and extremely trustworthy. I would highly recommend them to anyone. As with anything in life, More

by V.R. Nita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sevando Lopez, Tim Mettille, Dan Flood, Brandon Moore, Kayla Hollingsworth
Sep 22, 2022 -

Fletcher Jones Audi responded

Hi V.R. Nita, Having the opportunity to share our passion and commitment to Audi with an amazing guest like yourself is truly a treat! Thank you for allowing us the privilege to earn your business and attend to your service needs! We are truly flattered to have such heartfelt recommendations and look forward to working with you for many years to come! Kind Regards, Your Friends and Family at Fletcher Jones Audi

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September 17, 2022

Very reliable service and good communication with all the people involved in the annual check-up of my car. The staff is attentive and thorough in keeping my car in good condition. The repairs were More

by tlcaufield
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve, Romeo , Tim Mettille
Sep 18, 2022 -

tlcaufield responded

I have always had excellent service at Audi. I love the car.

Sep 19, 2022 -

tlcaufield responded

Excellent and caring service.

Sep 21, 2022 -

Fletcher Jones Audi responded

Hi tlcaufield, Thank you so much for your awesome review and 5-star rating! Your wonderful rating reflects our mission, delivering world-class service experiences! We strive to be the best dealership and glad to hear we could help get your car in tip-top shape. We look forward to serving you for many years to come! All the best, Your Friends and Family at Fletcher Jones Audi

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September 16, 2022

No high pressure sales, and the exact vehicle i had been searching for, once i made a decision they had me on my way in no time. Anytime I have taken my car back to be services, I get the white glove treat More

by Tpickens22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Channing Greene, Eric Ponce
Sep 17, 2022 -

Fletcher Jones Audi responded

Hi Tpickens, Thank you so much for your awesome review and 5-star rating! Your wonderful rating reflects our mission, delivering world-class service experiences! We look forward to serving you for many years to come! Kind Regards, Your Friends and Family at Fletcher Jones Audi

September 11, 2022

I tried to be upfront with them with what I wanted and they insulted me. I can't believe a luxury dealership operates like a non premium brand. No integrity or respect with the people they are dealing wit More

by Carrionbilly
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Philbin
September 11, 2022

Excellent Customer service and all Recall repair were made very professional, also great advice of what needed to be done More

by George
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Arroyo
Sep 12, 2022 -

Fletcher Jones Audi responded

Hello George, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. Our team is looking forward to serving you for many years to come and are here to help should you need us. Take Care, Your Friends and Family at Fletcher Jones Audi

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August 31, 2022

Always have a great costumer experience when working with Eric. Everyone is very helpful & focused on what i need More

by Goni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Ponce
Sep 01, 2022 -

Fletcher Jones Audi responded

Hi Goni, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit with Eric and appreciate you complimenting our level of professionalism. We'll be sure to pass along the kind words expressed on your behalf. Our team is looking forward to serving you for many years to come and are here to help should you need us. All the Best, Your Friends and Family at Fletcher Jones Audi

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August 04, 2022

Horrible place to get your Car serviced at. Refused to used my warranty for a suspension malfunction which is common in audi. More

by Londync1001
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jack Broder, Channing Greene, Raphael Ferrer, Michael Chiriboga, Stephen Donohoe, Karen Hernandez, Dexter Gordon, Colleen Hertz, Matthew Bjorgo, Ross McConkey
Aug 11, 2022 -

Fletcher Jones Audi responded

Hello, All of us at Fletcher Jones Audi appreciate your business and feedback. Our Team will always work to assist our guests while addressing any concerns within the manufacturer guidelines and warranties. The dealership is unable to make decisions or determinations regarding any manufacturer warranty. If there is continuing concern regarding coverage, you will need to speak with Audi of America. Kind Regards, Kimberlee Camargo Reputation and Brand Loyalty Manager

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June 25, 2022

I was truly impressed with my overall experience at Fletcher Jones Audi. Service Manager, Manny Arroyo was extremely helpful & professional. He kept me completely updated on all services being performe More

by Mw22626
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Arroyo
Jun 27, 2022 -

Fletcher Jones Audi responded

Hi there! Thank you so much for taking the time to share about your recent service visit with us! We are so pleased to hear about the excellent experience Manny and the rest of our service team has provided you! Please don't hesitate to contact us should you have any questions or concerns. Take care, Your friends and family at Fletcher Jones Audi

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