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Fletcher Jones Audi
Chicago, IL
920 Reviews
Audi's vehicles are world-class examples of automotive engineering and they should be repaired in a facility that can live up to that standard. That is why we’re proud to announce our brand new Service and Parts center, located at 949 N. Elston Ave. This facility is 320,000 square feet and will serve as indoor and outdoor storage for our increasing inventory along with housing our state-of-the-art repair and maintenance equipment. Located at 949 N. Elston Ave. Chicago, Il
This new facility is built because we recognize that some of the most meticulously crafted vehicles in the world should be maintained in one of the finest service centers in the world. As a guest at our dealership, you should expect nothing less.
No expense was spared to bring this to Chicago and you our valued customer. We look forward to providing you with a World Class Guest Experience!At Fletcher Jones Audi, we offer new Audi cars in Chicago, along with used cars, trucks and SUVs by top manufacturers. Our sales staff will help you find that new or used luxury car you have been searching for in Chicago. Whether you are looking for the new Audi A4, A6, A8, Q5, R8, or Q7, Fletcher Jones Audi will help you into the new car of your dreams.
For years, our financial staff at Fletcher Jones Audi has offered expert advice for those seeking a great Audi car loan or lease. Our service doesn't stop there. Chicago customers can come in and take advantage of our knowledgeable Audi car repair technicians and a fully-stocked inventory of Audi car parts.
You can reach Fletcher Jones Audi any time by filling out our contact form, by calling us or simply visiting our Chicago Audi dealership at 1111 North Clark St.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 920 reviews
October 21, 2022
Fletcher-Jones epitomizes all things customer service. Every service experiance I've had with F-J has been excellent. It was easy to book an appointment that met my schedule. I was promptly met and direct Every service experiance I've had with F-J has been excellent. It was easy to book an appointment that met my schedule. I was promptly met and directed to Jorge who already had the details of my service needs, had arranged a loaner car, and maintained constant contact so I always knew the next steps and timing. They performed the service perfectly and on schedule. I've experienced sub-par service from other, non-Audi dealerships, and I am always thrilled with the level of service excellence at Fletcher-Jones. More
by ScottPhillipsPR
Employees Worked With
Jorge Gomez, Dave Donnelley
September 21, 2022
I have been a customer of FJ Audi for many years. They are responsive, excellent at diagnosing an issue, and extremely trustworthy. I would highly recommend them to anyone. As with anything in life, They are responsive, excellent at diagnosing an issue, and extremely trustworthy. I would highly recommend them to anyone. As with anything in life, you get what you pay for. More
by V.R. Nita
Employees Worked With
Sevando Lopez, Tim Mettille, Dan Flood, Brandon Moore, Kayla Hollingsworth
September 17, 2022
Very reliable service and good communication with all the people involved in the annual check-up of my car. The staff is attentive and thorough in keeping my car in good condition. The repairs were the people involved in the annual check-up of my car. The staff is attentive and thorough in keeping my car in good condition. The repairs were made and I was sent a video of the car and all the issues to be addressed. This was very appreciated. Thank you for very professional work. Terry Caufield More
by tlcaufield
Employees Worked With
Steve, Romeo , Tim Mettille
September 16, 2022
No high pressure sales, and the exact vehicle i had been searching for, once i made a decision they had me on my way in no time. Anytime I have taken my car back to be services, I get the white glove treat searching for, once i made a decision they had me on my way in no time. Anytime I have taken my car back to be services, I get the white glove treatment. More
by Tpickens22
Employees Worked With
Channing Greene, Eric Ponce
September 11, 2022
I tried to be upfront with them with what I wanted and they insulted me. I can't believe a luxury dealership operates like a non premium brand. No integrity or respect with the people they are dealing wit they insulted me. I can't believe a luxury dealership operates like a non premium brand. No integrity or respect with the people they are dealing with. More
by Carrionbilly
Employees Worked With
Ryan Philbin
August 04, 2022
Horrible place to get your Car serviced at. Refused to used my warranty for a suspension malfunction which is common in audi. Refused to used my warranty for a suspension malfunction which is common in audi. More
by Londync1001
Employees Worked With
Jack Broder, Channing Greene, Raphael Ferrer, Michael Chiriboga, Stephen Donohoe, Karen Hernandez, Dexter Gordon, Colleen Hertz, Matthew Bjorgo, Ross McConkey
