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Fletcher Jones Audi

Chicago, IL

4.4
918 Reviews
Audi's vehicles are world-class examples of automotive engineering and they should be repaired in a facility that can live up to that standard. That is why we’re proud to announce our brand new Service and Parts center, located at 949 N. Elston Ave. This facility is 320,000 square feet and will serve as indoor and outdoor storage for our increasing inventory along with housing our state-of-the-art repair and maintenance equipment. Located at 949 N. Elston Ave. Chicago, Il This new facility is built because we recognize that some of the most meticulously crafted vehicles in the world should be maintained in one of the finest service centers in the world. As a guest at our dealership, you should expect nothing less. No expense was spared to bring this to Chicago and you our valued customer. We look forward to providing you with a World Class Guest Experience!At Fletcher Jones Audi, we offer new Audi cars in Chicago, along with used cars, trucks and SUVs by top manufacturers. Our sales staff will help you find that new or used luxury car you have been searching for in Chicago. Whether you are looking for the new Audi A4, A6, A8, Q5, R8, or Q7, Fletcher Jones Audi will help you into the new car of your dreams. For years, our financial staff at Fletcher Jones Audi has offered expert advice for those seeking a great Audi car loan or lease. Our service doesn't stop there. Chicago customers can come in and take advantage of our knowledgeable Audi car repair technicians and a fully-stocked inventory of Audi car parts. You can reach Fletcher Jones Audi any time by filling out our contact form, by calling us or simply visiting our Chicago Audi dealership at 1111 North Clark St.
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1523 W. North Avenue

Chicago, IL

60642

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Showing 918 reviews

September 11, 2018

Great experience I enjoyed everything but the negotiation. I paid a fair price, but didn’t feel like “I won”. :) That stated, my experience with Fletcher Jones and More

by Donthassleme
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Channing Greene
Sep 14, 2018 -

Fletcher Jones Audi responded

Hi Donthassleme. Congratulations on your new vehicle! I welcome your insight regarding your visit, and hope when you have a moment you would reach out to me. My direct line is 949-718-6532. Best, Kimberlee Camargo Fletcher Jones Management West.

September 10, 2018

Very professional and excellent service We recently purchased a 2018 Audi Q3 with Ravinder Dhiman. He was very professional, provided detailed knowledge of various options, made recommendati More

by saraHQ3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ravinder Dhiman
Sep 16, 2018 -

Fletcher Jones Audi responded

Hello Sara, Thank you for your great feedback! It is fantastic to hear that Ravinder provided you with the world-class customer experience that we strive to achieve. If any questions arise, please reach out as we look forward to working with you again in the future! Congratulations on your new Audi Q3! Dan Flood General Manager

September 10, 2018

Good deal, efficient handling After shopping around Chicagoland, I found the best deal on a new Audi at Fletcher Jones. Matt Kahn was also good at handling the transaction, didn't More

by gray256
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brett Andersen, Matthew Kahn
September 10, 2018

Above and Beyond automobile unexpectedly! disabled by 2 blown tires and a broken rim; Tony was AWESOME getting services set up around, tracking down a loaner to get me More

by nchapmanmd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony P., service adviser
Sep 11, 2018 -

Fletcher Jones Audi responded

Hi nchapmanmd, I am sorry to hear you encountered some issues with your tires, and happy to know Tony was AWSOME in accommodating your needs. I am thrilled to her we were able to provide your Audi a 20k service as well. We strive to be completive with our surrounding Audi dealers when it comes to pricing and would welcome your insight. Please contact me when time permits. My direct line is 949-718-6532. Kind regards, Kimberlee Camargo Fletcher Jones Management

September 09, 2018

Excellent service I had an excellent first time service experience! I didn’t realize the first oil change was free so that made the experience even better! Josh in your More

by Tgoines
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mandi Mancilla
Sep 16, 2018 -

Fletcher Jones Audi responded

Hello, Thank you so much for choosing Fletcher Jones Audi, and thank you for your great feedback! Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Dan Flood General Manager

September 09, 2018

First Audi This was my first Audi and Ravinder made the experience so smooth and easy. I came with a list of questions and he answered all of them and more. Took More

by Audi Q5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ravinder Dhiman
Sep 16, 2018 -

Fletcher Jones Audi responded

Hello, Thank you so much for your wonderful feedback, it is satisfying to hear that Ravinder exceeded your expectations. Here at Fletcher Jones Audi, it is our greatest priority to provide world-class customer experience. That is what makes the Fletcher Jones difference! If any questions arise, please reach out as we look forward to working with you again in the future! Congratulations on your new Audi Q5! Dan Flood General Manager

September 08, 2018

Great Customer Service Rep Tony Prusak did a great job in getting my car repaired very quickly! Appreciate him going beyond the call to get me in and out in less time than I an More

by Bill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Prusak
Sep 16, 2018 -

Fletcher Jones Audi responded

Hello Bill, Thank you for choosing Fletcher Jones Audi. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Dan Flood General Manager

September 07, 2018

Excellent Experience for First Time Audi Buyer! This was my first time purchasing an Audi and I'm glad I did from Fletcher Jones. Brand Specialist, Melinda Speer, was very friendly right from the s More

by GJD A3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melinda Speer, Raphael Ferrer
Sep 16, 2018 -

Fletcher Jones Audi responded

Hello, Thank you for the fantastic feedback, and welcome to the Fletcher Jones family! Here at Fletcher Jones Audi, our highest priority is guest satisfaction. It is great that both Melinda and Ralph were able to surpass your expectations and provide a smooth and transparent experience. If any questions arise, please reach out as we look forward to working with you again in the future! Congratulations on your new Audi A3! Dan Flood General Manager

September 06, 2018

Very well done Our whole experience was perfect and enjoyable. Joey and Nick showed great patience, communicated very well, and were very helpful with answering my m More

by Michael
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Lama, Nick Tabrizi
Sep 16, 2018 -

Fletcher Jones Audi responded

Hello Michael, Thank you for taking time to share your feedback with us! We are very pleased to see that both Joey as well as Nick were able to earn your 5-star rating as we always strive to provide the world-class guest experience. If any questions arise, please reach out as we look forward to working with you again in the future! Congratulations on your new Audi! Dan Flood General Manager

September 04, 2018

Great Purchase Experience, Even Better Long Term Support, ;) I bought my car in 2016, the whole experience was really great. Melinda got me a great deal for the car with my exact requirements. They always treate More

by Chelo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melinda Speer
Sep 07, 2018 -

Fletcher Jones Audi responded

Hi Chelo, We appreciate your loyalty and are thrilled to know Melinda has earned your trust and continued business. Melinda is a true example of what we strive every team member to provide all our guests. It is refreshing to know she has been available to you even after your purchase, and continued to facilitate any of your vehicle service needs. Thank you for taking the time to share your kind words and feedback. We are delighted to have you as a valued guest, and hope to have you as part of our Fletcher Jones family for many years to come. Warm regards, Kimberlee Camargo Client Loyalty Supervisor 949-718-6532

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