Fletcher Jones Audi

Service is consistently outstanding Every step of the service process is customer friendly: from making the appointment to Service rep ordering Uber rides, communicating repairs needed, Every step of the service process is customer friendly: from making the appointment to Service rep ordering Uber rides, communicating repairs needed, and paying online. Well done. More

Very friendly and fun staff! Mustafa helped me upgrade to luxury and find the car of my dreams! He was patient, knowledgeable, kind, and FUN! It was unlike any car shopping experi Mustafa helped me upgrade to luxury and find the car of my dreams! He was patient, knowledgeable, kind, and FUN! It was unlike any car shopping experience I’d ever had. The whole team—Joey the sales manager and Jason the loan guy stayed late for us and we so friendly and helpful. They stayed hours late to accommodate our sale. Appreciate it all! Thank you! More

Efficient and super courteous. From the beginning, my call to schedule, arrival for appt. given loaner, and completion of work, everyone was efficient yet spoke clearly, explaining From the beginning, my call to schedule, arrival for appt. given loaner, and completion of work, everyone was efficient yet spoke clearly, explaining details as needed, and I could return to work.. car was ready at end of day. Could not have been smoother. Thank you. More

New Q5 Purchase My wife and I had been through a very trying and frustrating day of trying to purchase a new vehicle.....until going to Fletcher Jones. We had experie My wife and I had been through a very trying and frustrating day of trying to purchase a new vehicle.....until going to Fletcher Jones. We had experienced everything except a luxury experience that we had expected to be synonymous with Audi because several other Chicagoland dealers really soured our opinions so much that we almost never wanted to walk into another Audi dealership again. But we reluctantly decided to give Fletcher Jones a chance. We are really glad and thankful that we did, because they created the luxury experience that was expected. Many thanks to Dexter and Brandon. They really salvaged the Audi reputation to us. More

Out of State Buyer, Never Responded to 2 Inquires to Buy I found the 2017 Audi S3 I was looking for. I've purchased cars remotely before and was ready to start the process to buy. After contacting them twice I found the 2017 Audi S3 I was looking for. I've purchased cars remotely before and was ready to start the process to buy. After contacting them twice by email, I never got a response. I later saw the car sold, that's fine, but NO communication at all from them. I suspect they find me low priority, all about the sale, and with me being 1000 miles away they didn't pay me any attention. Poor customer service! More

Made it happen! I had been with a different luxury brand for almost 10 years and Melinda put a deal together that was impossible to refuse so I would join the Audi fa I had been with a different luxury brand for almost 10 years and Melinda put a deal together that was impossible to refuse so I would join the Audi family. Looking forward to a long term relationship with this brand! More

Professional and Efficient Very well trained and understanding customer care and able to help make sure I was taken care of properly. No hassle and able to come to agreement ver Very well trained and understanding customer care and able to help make sure I was taken care of properly. No hassle and able to come to agreement very quickly More

Tim, our service manager was outstanding! I love this Audi service garage. It is immaculate. Service manager, Tim does everything within his power to make sure that all needs are met to the I love this Audi service garage. It is immaculate. Service manager, Tim does everything within his power to make sure that all needs are met to the customer’s satisfaction. More

Horrible experience Went to this dealership for a porsche test drive. Mustafa was nice to work with, he was polite and knowledgeable but his manager David Soth was horrib Went to this dealership for a porsche test drive. Mustafa was nice to work with, he was polite and knowledgeable but his manager David Soth was horrible. We were ready to work with him on the price but he was plain disrespectful. Later, other employees apologized and tried to work with us but we had such a bad experience with David that we were done with the dealership. More

Good Service Service coordinator was excellent in understanding and handling my frustration. battery replaced without charge. Service coordinator explained probl Service coordinator was excellent in understanding and handling my frustration. battery replaced without charge. Service coordinator explained problem and I didn't have to wait all day. More