Fletcher Jones Audi

Just bought an A6 and was shocked by the services I bought and A6 that sat in my garage for 3 weeks and found a crack in the glass due to pressure by the sales rep. NO HELP. Stay away from Fletcher I bought and A6 that sat in my garage for 3 weeks and found a crack in the glass due to pressure by the sales rep. NO HELP. Stay away from Fletcher Jones Audi. Dan Flood was the person who turned me away. More

Service Center is Awesome The Fletcher Jones Service Center has been a wonderful find for me. My new Audi Q5 was bought in the greater Chicago area, but this service center is The Fletcher Jones Service Center has been a wonderful find for me. My new Audi Q5 was bought in the greater Chicago area, but this service center is much closer to where I live. I first used the service center when I found my back lights were not working properly and I needed immediate help. They took me in and made the repair, thus becoming my "go-to" service center. I have gone back since and have been equally pleased with the service, response, and professionalism. Kudos to Servando Lopez, Assistant Service Manager, who has become my contact. More

Great service . Brought my car in for service I was greeted right away they had a loaner ready for me. Ran some errands couple of hours later the car was ready cle . Brought my car in for service I was greeted right away they had a loaner ready for me. Ran some errands couple of hours later the car was ready clean all the work was done the service writer showed me some tech tricks . All good More

Outstanding Impeccable communication by Channing Greene! I traveled from nearly 3 hours away for the purchase, and Channing had almost everything complete before Impeccable communication by Channing Greene! I traveled from nearly 3 hours away for the purchase, and Channing had almost everything complete before I even arrived. Channing was occupied with another appointment when I arrived, and Bill Wierenga stepped right in and ushered me through the process. Jason Olexa was a Rockstar, closing the paperwork and advising me on the appropriate Audi Care package. I can't imagine owning anything other than an Audi (I currently have three), and I won't be going anywhere else for my next Audi purchase. More

Purchase of a certified used Audi Jiovanny was the best! He explained the car in detail to my husband and I! He took the time to walk us through the workings of the car in detail! I am Jiovanny was the best! He explained the car in detail to my husband and I! He took the time to walk us through the workings of the car in detail! I am beyond please with my experience at your dealership!!! More

Enjoyable car buying experience I am an out of state buyer of a slightly used Audi Q5. I was very apprehensive knowing I would not be able to see this vehicle before the purchase. Me I am an out of state buyer of a slightly used Audi Q5. I was very apprehensive knowing I would not be able to see this vehicle before the purchase. Melinda was so helpful even sending a video of the 2018 Q5. The purchase and financing went very smoothly. I would not hesitate for one moment to purchase another vehicle at Fletcher Jones Audi More

Solid but Pricey Fletcher Jones is consistently friendly and helpful. Every time I’ve come in they’ve been more than accommodating and helped me with any issues I have Fletcher Jones is consistently friendly and helpful. Every time I’ve come in they’ve been more than accommodating and helped me with any issues I have. My only problem is any time I come in for something scheduled they try and sell me more, which I generally will take their advice, however I’m not sure how necessary it is. The staff is great and I respect their sales culture, however it’d be cool not to leave down $500-1k every time I go in for something “routine”. On top of this, I went in 2 months before for a checkup which said my battery was in great shape. Less than 2 months later I’m calling roadside for a jump because it’s actually dead. Sometimes it feels like FJ is selling me what they can and letting me come back to sell more. I bought my Audi in the suburbs and often consider switching back due to the pricing. More

Great Service! Service was fast and easy. Very helpful. Took care of all my needs. All service that as done was explained and detailed. Would definitely recommend. Service was fast and easy. Very helpful. Took care of all my needs. All service that as done was explained and detailed. Would definitely recommend. More

Excellent service Gerardo was very helpful. He is professional, we walked thru my concerns, discussed the epected time for the repair and kept me completely informed. Gerardo was very helpful. He is professional, we walked thru my concerns, discussed the epected time for the repair and kept me completely informed. When i came to pick up my vehicle he also helped expedite the process. More

Helped my wife with a check engine light on her AUDI My wifes A4 had a check engine light, and Tim walked her through it with the correct steps to fix the problem. We are lifetime customers. My wifes A4 had a check engine light, and Tim walked her through it with the correct steps to fix the problem. We are lifetime customers. More