Fletcher Jones Audi

Thanks again to Ross for assisting in the purchase of my first car! Appreciated his honesty and friendly attitude. first car! Appreciated his honesty and friendly attitude. More

Nicole was excellent in assisting with my recent repair needs, very customer service driven. She has set the bar high! needs, very customer service driven. She has set the bar high! More

Thanks again Eric to you and your team for the great service and kudos for keeping my car in good condition service and kudos for keeping my car in good condition More

Service at Fletcher Jones Audi is always a good experience. The staff are professional and welcoming. I am always kept update on necessary repairs and ETA on completion. Most recently Kayla handled experience. The staff are professional and welcoming. I am always kept update on necessary repairs and ETA on completion. Most recently Kayla handled all communications. She was great and promptly returned my calls when we played phone tag. Thank FJA Service Team! More

I was extremely disappointed with a failed purchase attempt at Fletcher Jones Audi in Chicago.  Here's the detail... I was a buyer in the Detroit area.  I reached out to the dealership in the middle attempt at Fletcher Jones Audi in Chicago.  Here's the detail... I was a buyer in the Detroit area.  I reached out to the dealership in the middle of the week about an online posting.  I worked with two agents to get clarifications and additional photos.  On Friday morning, I spoke with the agent several times negotiating a final price and discussing arrangements to travel to Chicago on Saturday to make final payment and pick up the vehicle. Shortly after lunch, I called the agent accepting the offer.  I provided them with my personal details and my credit card to lock in the purchase. During the conversations, we used terms like "deposit", "hold", "earnest money", and "purchase agreement".  The agent said we were all set and that he would email me copies of the paperwork.  I initiated funds transfer from investment accounts into my bank account, contacted my insurance agent insuring the vehicle, and started to make travel arrangements.  At this point, I got a return call from the agent stating there was an issue.  Someone else just took the vehicle out for a test drive with another agent.  I asked what the problem was.  They said they needed to wait with our purchase to see if the other buyer wanted to purchase the vehicle.  I said that we had a purchase agreement, but they kept insisting they had to wait on the other buyer.  I asked to speak to someone else.  Another person called. After recapping the story, they indicated they had to wait to see if the other buyer wanted the vehicle and asked what I wanted them to do.  I said they should tell their other customer that the vehicle was sold.  They would not do that claiming they had no signed deal.  I replied that I was waiting on the paperwork to be emailed and I would sign immediately. Ultimately, they would not forward me the paperwork and they sold the vehicle to the other buyer.  A huge disappointment after negotiating a price, committing a deposit, and insuring the vehicle.   Be aware that the terms "deposit", "hold", "earnest money", and "purchase agreement" have no merit with Fletcher Jones.  It is first come, first served only. More

Kayla in service was prompt and transparent with her communication. I will definitely recommend the service department to others. The level of professionalism and cleanliness of the service department communication. I will definitely recommend the service department to others. The level of professionalism and cleanliness of the service department was awesome. More

Failed emission test. .Brought car in without an appointment and work was completed as promised. .Brought car in without an appointment and work was completed as promised. More

I received excellent service. My warning light went on Sunday and I was able to get car serviced next day My warning light went on Sunday and I was able to get car serviced next day More