Fletcher Jones Audi

Andrew Rajchet Made everything OK! This was not the flawless service we are used to, The initial estimate of over $800.00 was outrageous. Some had actually been done last year when we s This was not the flawless service we are used to, The initial estimate of over $800.00 was outrageous. Some had actually been done last year when we spent $1,200 for an exchange of all fluids. My discussion with Andrew cleared everything up. The staff "forgot" to apply our coupon for the oil change. Come on guys! By the way, they forgot to reset my dash clock. You need to pay attention to small details or you will never get into Heaven. William R Swaim, MD Shana Lowitz More

Flawless experience Purchasing our Q5 from Channing at Fletcher Jones was an absolute delight. He had an encyclopedic knowledge of the car and its competitors, then rema Purchasing our Q5 from Channing at Fletcher Jones was an absolute delight. He had an encyclopedic knowledge of the car and its competitors, then remained appropriately engaged, but not pushy, after our initial visit. After making the decision to buy, we quickly arrived at a fair deal for all parties involved. Then Channing and team made the purchase process easy and fun. I highly recommend working with them More

Good service Uber vouchers is a nice touch - thank you. I will continue to use Fletcher Jones Audi for service for my A4 and will likely shop there for the next ca Uber vouchers is a nice touch - thank you. I will continue to use Fletcher Jones Audi for service for my A4 and will likely shop there for the next car. More

Channing is the man!!!! We just bought a suburu outback from Audi fletcher jones with help from Channing. Let me start by saying Channing was the shining star of this experie We just bought a suburu outback from Audi fletcher jones with help from Channing. Let me start by saying Channing was the shining star of this experience. His kindness and knowledge made the entire process seamless and a breeze. We could not be happier with his professionalism and charm. We felt right at home from the minute we met him! We absolutely love our new car. Thank you Channing! More

Exactly as expected, thankfully . My opinion is that when you reach the point in your life where you are driving a new Audi Q5 every 3 to 4 years you are entitled to expect a level . My opinion is that when you reach the point in your life where you are driving a new Audi Q5 every 3 to 4 years you are entitled to expect a level of comfort and professionalism when you take your vehicle in for service. Fletcher does not disappoint. The only downside to my experience was something completely out of everybody’s control: when I picked up my vehicle, another patron waiting for??? I’m guessing to pick up his vehicle? Was on the phone with a business associate and a raging at him at the top of his voice while using now vulgar language and punctuating each sentence with vulgar descriptors. The service staff were clearly uncomfortable in a likely I was the only other patron in the reception area. Otherwise, it went exactly as expected, naturally. More

safety recall 74D5 - Passenger Occupant Detection System dropped car off for a safety recall 74D5 - Passenger Occupant Detection System - no major issues with drop off and pick-up - it appears some plastic t dropped car off for a safety recall 74D5 - Passenger Occupant Detection System - no major issues with drop off and pick-up - it appears some plastic tabs (maybe from parts installation?) from the recall may have been left in the car on the floor - checking with the dealership to confirm More

Customer focused Fletcher Jones service center is a state of the art place that truly caters to their customers. I specially liked that they provided an uber coupon to Fletcher Jones service center is a state of the art place that truly caters to their customers. I specially liked that they provided an uber coupon to make it easier to go back and forth. More

Excellent service The only way they could have made my service appointment any easier is if they came to my home and serviced my car in my garage. Easy drop-off, they The only way they could have made my service appointment any easier is if they came to my home and serviced my car in my garage. Easy drop-off, they give you a voucher for Uber both ways, easy pickup, etc. Everyone was friendly and professional. More

Maintenance Experience I recently visited the Audi service center on Elston Ave for a scheduled maintenance. The service level was excellent as always. My rep Rudy couldn't I recently visited the Audi service center on Elston Ave for a scheduled maintenance. The service level was excellent as always. My rep Rudy couldn't have been more accommodating during my visit. More

Excellent Communication and Customer Service! Channing at Fletch Jones was excellent and continues to be one of the best communicators when purchasing a vehicle. He is easily reachable both by ema Channing at Fletch Jones was excellent and continues to be one of the best communicators when purchasing a vehicle. He is easily reachable both by email and text, and he has prompt responses. He was very transparent and genuine. We could not have been happier with our experience! More