Fletcher Jones Audi

Channing is the man!!!! We just bought a suburu outback from Audi fletcher jones with help from Channing. Let me start by saying Channing was the shining star of this experie We just bought a suburu outback from Audi fletcher jones with help from Channing. Let me start by saying Channing was the shining star of this experience. His kindness and knowledge made the entire process seamless and a breeze. We could not be happier with his professionalism and charm. We felt right at home from the minute we met him! We absolutely love our new car. Thank you Channing! More

Exactly as expected, thankfully . My opinion is that when you reach the point in your life where you are driving a new Audi Q5 every 3 to 4 years you are entitled to expect a level . My opinion is that when you reach the point in your life where you are driving a new Audi Q5 every 3 to 4 years you are entitled to expect a level of comfort and professionalism when you take your vehicle in for service. Fletcher does not disappoint. The only downside to my experience was something completely out of everybody’s control: when I picked up my vehicle, another patron waiting for??? I’m guessing to pick up his vehicle? Was on the phone with a business associate and a raging at him at the top of his voice while using now vulgar language and punctuating each sentence with vulgar descriptors. The service staff were clearly uncomfortable in a likely I was the only other patron in the reception area. Otherwise, it went exactly as expected, naturally. More

safety recall 74D5 - Passenger Occupant Detection System dropped car off for a safety recall 74D5 - Passenger Occupant Detection System - no major issues with drop off and pick-up - it appears some plastic t dropped car off for a safety recall 74D5 - Passenger Occupant Detection System - no major issues with drop off and pick-up - it appears some plastic tabs (maybe from parts installation?) from the recall may have been left in the car on the floor - checking with the dealership to confirm More

Customer focused Fletcher Jones service center is a state of the art place that truly caters to their customers. I specially liked that they provided an uber coupon to Fletcher Jones service center is a state of the art place that truly caters to their customers. I specially liked that they provided an uber coupon to make it easier to go back and forth. More

Excellent service The only way they could have made my service appointment any easier is if they came to my home and serviced my car in my garage. Easy drop-off, they The only way they could have made my service appointment any easier is if they came to my home and serviced my car in my garage. Easy drop-off, they give you a voucher for Uber both ways, easy pickup, etc. Everyone was friendly and professional. More

Maintenance Experience I recently visited the Audi service center on Elston Ave for a scheduled maintenance. The service level was excellent as always. My rep Rudy couldn't I recently visited the Audi service center on Elston Ave for a scheduled maintenance. The service level was excellent as always. My rep Rudy couldn't have been more accommodating during my visit. More

Excellent Communication and Customer Service! Channing at Fletch Jones was excellent and continues to be one of the best communicators when purchasing a vehicle. He is easily reachable both by ema Channing at Fletch Jones was excellent and continues to be one of the best communicators when purchasing a vehicle. He is easily reachable both by email and text, and he has prompt responses. He was very transparent and genuine. We could not have been happier with our experience! More

Channing is a great person to work with Channing has took on the challenge of helping me when my own sales person left the dealership abruptly. In a sales credit system, Channing doesn’t get Channing has took on the challenge of helping me when my own sales person left the dealership abruptly. In a sales credit system, Channing doesn’t get paid for helping me setting up my new Audi Q5 but he took me in as his own customer. He is very responsive to my questions and is attentive to my needs. When I finally got the appointment with him, he spent over a hour to show me how to use my Audi connect system, how to link my phone to the car, how to use the many good features, and set up my roof top bars for carrying heavy odd size things. I am very grateful to his help and will highly recommend the dealership to my friends and Channing is the best! Janet More

Fantastic as always Seen the new Audi Q8 at the auto show. Set up a test drive with Fletcher Jones Audi. When I walked in I was paired up with AUDI brand specialist Matt Seen the new Audi Q8 at the auto show. Set up a test drive with Fletcher Jones Audi. When I walked in I was paired up with AUDI brand specialist Matt Kahn. From the get go Matt was very professional and very aware of all the specs of the vehicle I was looking for. During the test drive Matt showed me all the technical details and after the test drive Matt showed me literally everything from top to bottom. He took his time, we spent hours going over the fine details of the car. I was so amazed by his professionalism and knowledge that I immediately knew I wanted to purchase the vehicle. Matt made it very easy for me guiding me all the way. During the course the sale manager Zach P. approached me and greeted me and assured me that I would be getting great service. Then I was greeted by the finance manager Jason O. Who also went out of his way to make me feel comfortable. All in all I definitely recommend Fletcher Jones Audi. This is my 3rd vehicle purchase from Fletcher Jones Audi, and I will continue to buy from this dealer especially with great staff like Audi brand specialist Matt Kahn, sales manager Zach P. And finance manager Jason O. More

10k service Gerardo made it a great service experience. Follow through was great. Communication was excellent. I come from a customer service background and set s Gerardo made it a great service experience. Follow through was great. Communication was excellent. I come from a customer service background and set service as the standard for returning to an establishment. I will continue to recommend Fletcher Jones. More