Fletcher Jones Audi

Maintenance Experience I recently visited the Audi service center on Elston Ave for a scheduled maintenance. The service level was excellent as always. My rep Rudy couldn't I recently visited the Audi service center on Elston Ave for a scheduled maintenance. The service level was excellent as always. My rep Rudy couldn't have been more accommodating during my visit. More

Excellent Communication and Customer Service! Channing at Fletch Jones was excellent and continues to be one of the best communicators when purchasing a vehicle. He is easily reachable both by ema Channing at Fletch Jones was excellent and continues to be one of the best communicators when purchasing a vehicle. He is easily reachable both by email and text, and he has prompt responses. He was very transparent and genuine. We could not have been happier with our experience! More

Channing is a great person to work with Channing has took on the challenge of helping me when my own sales person left the dealership abruptly. In a sales credit system, Channing doesn’t get Channing has took on the challenge of helping me when my own sales person left the dealership abruptly. In a sales credit system, Channing doesn’t get paid for helping me setting up my new Audi Q5 but he took me in as his own customer. He is very responsive to my questions and is attentive to my needs. When I finally got the appointment with him, he spent over a hour to show me how to use my Audi connect system, how to link my phone to the car, how to use the many good features, and set up my roof top bars for carrying heavy odd size things. I am very grateful to his help and will highly recommend the dealership to my friends and Channing is the best! Janet More

Fantastic as always Seen the new Audi Q8 at the auto show. Set up a test drive with Fletcher Jones Audi. When I walked in I was paired up with AUDI brand specialist Matt Seen the new Audi Q8 at the auto show. Set up a test drive with Fletcher Jones Audi. When I walked in I was paired up with AUDI brand specialist Matt Kahn. From the get go Matt was very professional and very aware of all the specs of the vehicle I was looking for. During the test drive Matt showed me all the technical details and after the test drive Matt showed me literally everything from top to bottom. He took his time, we spent hours going over the fine details of the car. I was so amazed by his professionalism and knowledge that I immediately knew I wanted to purchase the vehicle. Matt made it very easy for me guiding me all the way. During the course the sale manager Zach P. approached me and greeted me and assured me that I would be getting great service. Then I was greeted by the finance manager Jason O. Who also went out of his way to make me feel comfortable. All in all I definitely recommend Fletcher Jones Audi. This is my 3rd vehicle purchase from Fletcher Jones Audi, and I will continue to buy from this dealer especially with great staff like Audi brand specialist Matt Kahn, sales manager Zach P. And finance manager Jason O. More

10k service Gerardo made it a great service experience. Follow through was great. Communication was excellent. I come from a customer service background and set s Gerardo made it a great service experience. Follow through was great. Communication was excellent. I come from a customer service background and set service as the standard for returning to an establishment. I will continue to recommend Fletcher Jones. More

Smooth process I normally don’t enjoy car shopping but this was the smoothest and easiest car purchase I’ve ever experienced. Salesperson Melinda was top notch an I normally don’t enjoy car shopping but this was the smoothest and easiest car purchase I’ve ever experienced. Salesperson Melinda was top notch and would height recommend her. The manager Isaias and John in finance department were true professionals. Overall a great experience. More

Going The Extra Mile. Channing was a pleasure to work with. At no point did I feel like I was dealing with a "pushy" salesperson. Great communication skills and a pleasant Channing was a pleasure to work with. At no point did I feel like I was dealing with a "pushy" salesperson. Great communication skills and a pleasant car buying experience. Will recommend Channing to friends and family. More

Top grade dealership! I enjoyed my experience, great team. I look forward to doing this again in the future. Nolan was a great young man to work with, very satisfied all ar I enjoyed my experience, great team. I look forward to doing this again in the future. Nolan was a great young man to work with, very satisfied all around. More

Great Buying Experience We were looking for a certified preowned vehicle, and Fletcher Jones had the best selection of any dealerships in the area. Channing, our sales person We were looking for a certified preowned vehicle, and Fletcher Jones had the best selection of any dealerships in the area. Channing, our sales person made the experience easy and was patient with us to find the car that had all the features we wanted. Overall we had a great buying experience. More

Love my Q5 This is our third Audi we have purchased from Fletcher Jones. A 2011 Q5, a 2013 A5 and now a 2018 Q5. All CPO. The buying experience is straightfor This is our third Audi we have purchased from Fletcher Jones. A 2011 Q5, a 2013 A5 and now a 2018 Q5. All CPO. The buying experience is straightforward and no b s. Prices are very competitive and worth the trip into Chicago. We have worked with Lainie and she is very knowledgeable, great to work with, and very professional. Additionally their business manager Bret also makes the buying process expedient and painless. I would definitely recommend you go to Fletcher Jones for your next Audi purchase and see Lainie. More